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Victor Villanueva
Victor Villanueva at Arlington Heights Ford

Victor Villanueva | Page 8

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
251 Reviews
4.9

251 Reviews

Write a Review

251 Reviews of Victor Villanueva

April 26, 2023

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Employee Rating

They said it would take two hours, it was almost three hours. This is unacceptable. More

by wphwph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Juarez

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Apr 26, 2023

Arlington Heights Ford responded

Thank you for your rating and review. We use all reviews as a coaching opportunity for our team. I apologize for the lack of communication about the time it took to service your vehicle. Please call me at your earliest convenience so I can get more information about exactly what happened. My mobile number is (847) 812-0038. I look forward to hearing from you. Thank you. John Guido, Jr. General Manager/Partner Arlington Heights Ford

April 19, 2023

Dealership Rating
Employee Rating

Great service as usual! Thank you Kenny and Jerry for making me feel like a valuable customer! More

by Jerry V
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle , Kenny Holiday

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Apr 24, 2023

Arlington Heights Ford responded

Jerry, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Arlington Heights Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Ford Team

April 18, 2023

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Employee Rating

Victor is very helpful and provides great customer service. I highly recommend him when it comes to servicing your car. More

by Iva19873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 20, 2023

Arlington Heights Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Ford Team

April 15, 2023

Dealership Rating
Employee Rating

The team at Arlington Heights Ford work so well and competently and hard to provide the best experience I have ever had in my many years of owning and maintaining our cars. This especially stands out t More

by Ford Owner for Years
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Barrett

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Apr 19, 2023

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

April 15, 2023

Dealership Rating
Employee Rating

Victor, the service advisor was courteous, knowledgeable and kept me on the time schedule he estimated when l checked in. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 19, 2023

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

April 13, 2023

Dealership Rating
Employee Rating

My experience with service was a great one. The team was quick, and service was great. More

by Dzarate00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 19, 2023

Arlington Heights Ford responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Arlington Heights Ford. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Ford Team

April 08, 2023

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Employee Rating

Exellent customer service from all,especially the service Director that was able to help me with my break issues. More

by safet ujkashi
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Lou Alfano , Anthony Velasco

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Apr 12, 2023

Arlington Heights Ford responded

Thank you for this amazing review, Safet! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

April 06, 2023

Dealership Rating
Employee Rating

Tony and his team did a great job servicing my vehicle. Really appreciate the ease with regard to maintenance. Will definitely come back for my car's future needs. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski

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Apr 11, 2023

Arlington Heights Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Ford Team

March 25, 2023

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Employee Rating

The service was quick and the service writer was very attentive to my needs during visit and especially a followup phone call... More

by smoodywp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 29, 2023

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

March 22, 2023

Dealership Rating
Employee Rating

This Arlington Heights Ford dealership And Tony W Always do a great job and have for the last 15 years. I would not hesitate to recommend them. john f. 3,22,23 More

by john fed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle , Anthony Velasco, Anthony Wojciechowski

Print
Mar 27, 2023

Arlington Heights Ford responded

John, we cannot thank you enough for your wonderful review of Arlington Heights Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Arlington Heights Ford Team

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