Uber Hernandez

This was the easiest car buying experience I have ever had. Thank you Ever for being up front with me and not blowing smoke. had. Thank you Ever for being up front with me and not blowing smoke. More

by ANGELMERCER4 Verified Customer Verified Customer

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Staff was. courteous, friendly and easy to work with. No pressure to buy, answered all of my questions, made sure I understood everything during the process. Can courteous, friendly and easy to work with. No pressure to buy, answered all of my questions, made sure I understood everything during the process. Can't say enough good about the staff, especially my sales representative Heber Hernandez. They got me into a new car with no stress and quickly. More

by octobernightmares Verified Customer Verified Customer

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Jan was great, we had a great experience and it was fun. Really enjoyed buying our KIA Really enjoyed buying our KIA More

by jtrenhob Verified Customer Verified Customer

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Very easy to work with. Paul and ever took great care of us while purchasing our new sportage Paul and ever took great care of us while purchasing our new sportage More

by alandrew1261 Verified Customer Verified Customer

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Jordan was amazing and did everything he could to get me the payment I wanted and needed in two separate vehicles. I would surely recommend Jordan to friends and family the payment I wanted and needed in two separate vehicles. I would surely recommend Jordan to friends and family More

by psceltics33 Verified Customer Verified Customer

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We had to trade in our vehicle to get 2 used vehicles and cody went above and beyond With helping us . Not to mention when we had an issue they offered to fix it and even Return to vehicle to us since we wer cody went above and beyond With helping us . Not to mention when we had an issue they offered to fix it and even Return to vehicle to us since we were just there the day before . More

by ashleylucero Verified Customer Verified Customer

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The staff of Coastal Kia is top notch! For years, we had all of our vehicles serviced at Coastal Kia, and each time, the staff very knowledgeable, professional, and a pleasure to deal wit For years, we had all of our vehicles serviced at Coastal Kia, and each time, the staff very knowledgeable, professional, and a pleasure to deal with, in particular Bob, Sam, and Darren. Recently, I bought a preowned certified Kia Sportage, and again, the knowledge, professionalism, and kindness of the staff at Coastal Kia (Dona nd Uber) was outstanding. I highly recommend Coastal Kia! More

by jcollins31 Verified Customer Verified Customer

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If I could choose ZERO stars I would. BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for shop due to an upcoming trip and current vehicle not reparable. I believe they took advantage of my circumstances along with many other mistreatments during the process. I found a 2020 Kia Telluride at Coastal Kia, but after confirmation and I scheduled appt. it was sold when I arrived an hour later. Despite explaining my preferences and budget, It was suggested that I purchased a 2015 Honda Odyssey with over 120k miles, even being told by Uber "I know you are trying to get out of your mommy era", keep in mind that is what I was driving prior (which was a 2012 w/ 222k miles) and made it very clear I no longer wanted a Van. I was eventually shown a 2020 Kia Sorento, not listed on their site, but it had serious issues, including violent shaking during the test drive. The dealership pressured me to buy it immediately and take it home that night threatening it wouldn't be there if I didn't and waited for them to repair it. The assured me it was just a weight that had fell off the tire, offering IOU repairs but insisting I commit first. I left without buying the car due to the feeling of deceptiveness and fishy facts. After further communication, I was told the car was repaired, It was not a weight but the front CV joints were broken. I agreed to test drive it again, there were still issues. On the test drive I drove it to a mechanic to confirm that the repair was completed correctly due to my uneasy feelings i was being lied to, he did confirm that the Axel and CV joints were repaired. I ended up purchasing the vehicle under pressure, with multiple price discrepancies, terrible communication and poor customer service. Immediately afterward, Like driving it home that same night I purchased it, I faced more issues with the vehicle, including brake and roof noises. I reported it first thing the next morning. When I reached out for help, I was met with disrespect and demeaning behavior from the dealership, further compounding my frustration and feelings of deception with this purchase. I was denied promised paperwork from multi-point inspections to repair paperwork from service department for the axel and cv joints. After agreeing to look at issues the service department advised me there is nothing wring with the breaking system and sent me on my way to an over 1400 mile trip to work it out and then bring back in if it did not correct itself. Only to be denied repairs or help upon my return. I was also misled about financing options told I had no choice but in-house financing, charged daily interest in while I was trying to obtain the payoff letter to transfer to my bank, and had to fight to get the loan corrected which was put in my previous name not my legal name. The whole experience was deceptive, disrespectful, manipulative, and exhausting. *Steven Kramer - Floor Sales Manager, initial contact not helpful and pushover *Uber Hernandez- Finance Manager, intimidator and bully *Jan Ramos - Product Specialist, withholder of financial information *Chad Duke - Product Specialist, dismissive avoider *Tyler Desmarest - Use car Manager, domineering, condescending, interruptive, overbearing and felt very misogynistic or even sexiest. Should I have made this purchase probably NO, was I in a bad spot and needed something urgently for me and my family YES. Lesson learned. I hope no one has to deal with this dealership and these people like I did. Since the purchase I have received 6 emails requesting I leave a review. This is #5 of #6. More

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Friendly & VERY competent staff: Had exactly what I needed! 2025 K-4! Affordable & 40 miles per gallon! Jan Ramos is a real Pro & knows his stuff! Will recommend to all my Friends. needed! 2025 K-4! Affordable & 40 miles per gallon! Jan Ramos is a real Pro & knows his stuff! Will recommend to all my Friends. More

by Peggy Dimartino Verified Customer Verified Customer

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All was fine until we went back for our EV6. We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6 We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6 GT Line with a Panoramic Sunroof. They said they had one locally, everything we asked for, even the panoramic sunroof. I asked Heber to send a photo of the car including the top. His photo stopped just short of showing the entire roof with only a basic sunroof. Sitting in the car at the dealership I noticed the panoramic sunroof was not there. My wife and I were seconds away from leaving stopping the process. We were extremely pissed we spent so much time in the dealership being lied to from everyone. No apologies from anyone there. We went through with the deal but will return it to any other Kia within 150 miles once our lease is up. We will not recommend this dealership to anyone. Rich Back More

by rback1960 Verified Customer Verified Customer

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