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Tristian Rivas
Tristian Rivas at Norm Reeves Honda Superstore North Richland Hills

Tristian Rivas

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
245 Reviews
4.7

245 Reviews

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245 Reviews of Tristian Rivas

September 15, 2025

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Employee Rating

Very friendly environment thr Advisor made sure I understood anything that was being dont to my car or wanted to be done. More

by Rileydurrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Michael Wright, Nate Franklin, Rhett Valentine, Richard Sanchez

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Sep 15, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly environment? Check! ✅ Advisor guidance? Double check! ✅ We’re so glad the team made your service experience easy and comfortable.

September 11, 2025

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I have owned my car for approximately 4 years and I'm extremely happy that I chose a H More

by Egonzales6
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Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 12, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Four years and still happy! That’s the long-haul love we aim for. Tristian will be proud to hear he helped make your ownership a great one. Thanks for sticking with us and for the kind words.

September 09, 2025

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Regrettably, we no longer have trust in the words or work performed by the service center customer service agent and manager. Their dialouge and actions regarding their recommended maintenance on our CRV has More

by Creaves0
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 09, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We truly value the trust our customers place in us and strive to offer tailored recommendations that meet their needs. We apologize for the lack of dialogue during your recent experience. We're concerned by your review and would like to speak with you to learn more about what happened. Please contact Richard Meneely, our Fixed Operations Manager, at richard.meneely@normreeves.com with more details about what occurred. Thank you, and we hope to take steps to regain your trust. 

September 05, 2025

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Great dealership,awesome staff,great prices,great service dept. It's aways very clean and neat. More

by andre1660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Great to hear, Andre! Sounds like we got the whole package right for you. We’ll keep the staff and service at the same level so your next visit is equally positive. Thanks for the recommendation.

September 02, 2025

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Did a great job thanks clean and fast I will be back for next service More

by william1997espinoza
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Think of Tristian as your pit-stop pro: quick, efficient, and leaving things looking good. We’re happy the visit was smooth and that you’ll be back. Until then!

September 02, 2025

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Tristian goes above and beyond to help his customers and provides great customer service and knowledge. More

by robclark732004
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Recommend Dealer
Yes
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Sep 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Rob, sounds like Tristian earned an extra-mile medal for his service and knowledge. We’ll pass your praise along so he knows his effort mattered. Thanks for sharing, and come back anytime for that same above-and-beyond care.

August 30, 2025

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Tristan was helpful listen to my concerns. Advice on the maintenance items for my vehicle. Made me feel confident on the inspection on my vehicle. More

by Juanechavez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

It’s great to hear Tristan made the inspection feel clear and trustworthy! That peace of mind is everything. We’ll pass this along. He’ll be happy to know you felt confident in his advice. See you next service.

August 28, 2025

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The system is good and appointment is easy to accept. The servicing take time is very high. More

by Coolrupwsh2014
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, thanks for taking the time to leave us your honest feedback. We always like to hear from our guests to identify what we're doing well and how to improve. We'll take notes and hope to deliver a 5-star experience next go round.

August 25, 2025

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Employee Rating

I was treated well from the time I dropped my car off until co.pletion and was updated of status regularly. More

by hderam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks so much! We’re delighted you felt well cared for from start to finish. We take pride in keeping you updated, so we’re glad it hit the mark. We look forward to helping you again soon.

August 22, 2025

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Employee Rating

My CRV had a very difficult issue to diagnose but the service department kept at it and eventually solved it. It took a handful of visits and a lot of manually intensive steps but they worked with Honda More

by dc.wagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Sanchez

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Aug 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your CR-V put us to the test, DC, but we love a challenge! Thanks for trusting us to see it through to the finish line.

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