Traci Roberts | Page 271

Easy, stress free purchase Great experience buying my Subaru BRZ. The sales people were super nice and helpful and very knowledgeable about the car. The actual purchase was very Great experience buying my Subaru BRZ. The sales people were super nice and helpful and very knowledgeable about the car. The actual purchase was very easy and stress-free. More

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If you want a used car, this is the place. I would definitely recommend Tucson Subaru to anyone who is looking for a used car. The staff was very helpful and willing to negotiate. They do whate I would definitely recommend Tucson Subaru to anyone who is looking for a used car. The staff was very helpful and willing to negotiate. They do whatever it takes to make sure you drive off the lot with a car that you like with a price that you like. The experience was delightful. Kevin Gribble was very knowledgable and helpful. As was Traci when it came to the finances. More

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Second best new car buying experience The First best was also here at Tucson Subaru. Trent Nichols is the best car salesman. This was my second new car purchase with Trent and Tucson Subar The First best was also here at Tucson Subaru. Trent Nichols is the best car salesman. This was my second new car purchase with Trent and Tucson Subaru. Trent is always professional and to the point. He keeps you informed every step of the way. Ordered this car in less than an hour and took about 3 hours once it arrived and was ready for me to pick up. Trent went over all of the new technology in the car with patience until I understood most of it. Traci Roberts has you through the finance process in a flash and actually makes it fun who would know that could be possible. The Dealership is new but is kept immaculate with fresh coffee and snacks at hand all of the time. Everyone is friendly and helpful. I would recommend them to anyone. . More

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Very professional and informative without undue pressure. As we walked toward the entrance we were greeted in a very professional mannor by Manny. With enough small talk to make us comfortable, he then inqui As we walked toward the entrance we were greeted in a very professional mannor by Manny. With enough small talk to make us comfortable, he then inquired as to what we were looking for. He then recommended three models for our consideration. We thought the Legacy was the best option, and Manny then discussed the options we had for a 2015 Legacy. After making our decision, Manny and Tracy made the process of driving off the lot very simple and comfortable. More

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The best buying Experience I have had After purchasing 5 vehicles from 5 different Dealerships in Tucson, I have never encountered the level of service I experienced recently at Tucson Sub After purchasing 5 vehicles from 5 different Dealerships in Tucson, I have never encountered the level of service I experienced recently at Tucson Subaru. I was greeted in a very friendly manner upon arrival and was helped through the entire process with professional courtesy by a very smart, congenial and diligent team. Kevin, my Salesman jumped in and helped me eagerly. I had already shared some of my needs with the very friendly DJ, Sales Manager, and then Kevin began working with me to look at and drive the vehicle. Kevin was very conversational and asked appropriate questions to evaluate my needs and wants for a vehicle. He was extremely patient and understanding with my young car enthusiast son and answered all his questions about the vehicle we were buying as well as the other vehicles in the showroom. The extremely fair and reasonable number negotiation was handled diligently by the teamwork of Kevin and DJ. They coordinated the process to go pretty smoothly. Traci in Finance was very knowledgeable and answered all of my questions in a very simple to understand format and wrapped up the process efficiently. The surrounding staff were all very pleasant and welcoming for the entire time my son and I were at the dealership. We were there on a very busy and unpleasantly hot Saturday but the staff created a pleasant and efficient car buying experience nonetheless. This is hands down the BEST experience I have encountered in any of my experiences in Tucson. More

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Did my homework, now we're Subaru owners! We searched soooo many options and dealerships for a quality replacement for our tired, but incredibly dependable Mitsubishi Montero (249,500 miles), We searched soooo many options and dealerships for a quality replacement for our tired, but incredibly dependable Mitsubishi Montero (249,500 miles), but because there isn't a Mitsubishi dealer here in Tucson, that wasn't a consideration. We read many wonderful reviews and watched many amazing videos about the Subaru Forester and compared many different makes and models, but in the end, the no brainer was the Subaru Forester; if only we had started at Tucson Subaru our search would have been over immediately! But the searched revealed much of what we didn't want. The Tucson Subaru dealership is warm and inviting. The staff is helpful and understanding. Bob Wilson was pleasant and fun to work with; his personal experience with owning many Subaru's was calming and reassuring since we had no experience with this amazing vehicle! I'm a practical and analytical person, sometimes to my wife's dismay, but she knows that I try to look far beyond the "Flash-N-Glam" that many people only look for in a new vehicle, yet to our surprise, our new to us 2013 Forester is really a perfect fit for our family including, of course, our dog. We can actually say we really like this dealership, unlike any other and love that it is pet friendly. The very nice room for children with computer games, etc made our experience there with a 6 year old much easier for him and us :) The sales, parts and service departments all provided friendly excellent customer service. We really enjoyed our experience with Bob and the staff at Tucson Subaru, we believe you will too! More

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Friendliest and most efficient car-buying experience. Typically when you tell someone you are planning on buying a new car, they typically reply with a cringe or an apology. If you decide to buy your car Typically when you tell someone you are planning on buying a new car, they typically reply with a cringe or an apology. If you decide to buy your car from Tucson Subaru, you deserve a hug. It's rare to work with a dealership that actually cares about their customers and wants to ensure the new car they are buying is truly a good fit. Living in Phoenix, there are several Subaru dealerships within a short drive. My husband and I had been given such an amazing recommendation by a friend, so we decided it was worth making the 4 hour round-trip drive to Tucson to pick up our beautiful new STI. Jack and Traci made everything run so smoothly and we can't thank them enough. If this tells you anything, the experience and the car (of course the car!!) were so amazing, this was actually our 2nd purchase within just a couple months. Jack and Traci walked us through both purchases, and despite being first-time Subaru owners, we will definitely see them again for the next one. Thank you both! More

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Beyond Impressed I had such an impressive experience at Tucson Subaru. The kindness, service and overall quality was the best I have ever experienced. Bob Wilson took I had such an impressive experience at Tucson Subaru. The kindness, service and overall quality was the best I have ever experienced. Bob Wilson took the time to explain to me all the small details of the cross trek that I purchased. Traci, Loren, John had me laughing and were so friendly and kind. I feel so happy that I chose Tucson subaru to purchase my new cross trek from..... WHICH I LOVE!!! I would like to thank them so much for their awesome service and quality. You guys rock! Thank you Bob Wilson for being so patient, kind and for going out of your way to get me the color car I wanted. I know a few of you went of of your way to help me get that car:) You are a Top quality dealership!!!!!!! I recommend everyone go to Tucson Subaru! Thanks again! More

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Wonderful car shopping experience! My husband and I worked with Joe, who made the decision process a personalized experience. He was patient and knowledgeable about the Forester and off My husband and I worked with Joe, who made the decision process a personalized experience. He was patient and knowledgeable about the Forester and offered great advice about how the car could fit our needs. I would highly recommend Joe to anyone interested in Subaru! Traci was also very easy to work with and helped my husband and I understand the financial process easily. She was personable and enjoyable to work with. More

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Comfortable First time I've bought a car without either dreading the experience or feeling like my stomach was tied in knots. It a very relaxing, comfortable exp First time I've bought a car without either dreading the experience or feeling like my stomach was tied in knots. It a very relaxing, comfortable experience from the first contact via email to driving off the lot in my new Forester! More

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