Traci Roberts | Page 270

Great customer service An overall great experience! I was able to ask all my questions without feeling pressured to buy a car before I knew everything I wanted to know. They An overall great experience! I was able to ask all my questions without feeling pressured to buy a car before I knew everything I wanted to know. They were more than willing to go through all my options before I made my final decision. More

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Helpful and professional on all fronts My husband and I were looking for a low mileage small car for commuting and found a 2009 Mini Cooper on Tucson Subaru's web site. When we arrived at My husband and I were looking for a low mileage small car for commuting and found a 2009 Mini Cooper on Tucson Subaru's web site. When we arrived at the dealership Larry Walker greeted us. He knew the vehicle we were interested in and discovered there was a problem with it that made the dealership decide to sell it at auction rather than sell it themselves. We looked at it anyway and thought we might want it if the problem could be fixed. Larry immediately involved the general manager who was also very helpful. We ended up making a deal and purchasing the vehicle, which Tuscon Subaru is fixing as part of the deal, and are very pleased with their courteous professionalism throughout the transaction. Our finance specialist, Traci, was also personable and helpful without being aggressive. She provided us with information about extended warranties but there was no hard sell. Overall, I was very pleased with all of the interaction. More

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Subaru Virgins We'd never considered a Subaru until we saw them displayed at La Encantada over the weekend. Went to the dealership Monday morning, were greeted by Je We'd never considered a Subaru until we saw them displayed at La Encantada over the weekend. Went to the dealership Monday morning, were greeted by Jennifer who was wonderful & after a short visit with Traci drove home with out Outback. More

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Excellent experience! I've never enjoyed a car dealership experience so much. Everyone was so courteous and friendly. Bob knew more about the cars than any other car salesp I've never enjoyed a car dealership experience so much. Everyone was so courteous and friendly. Bob knew more about the cars than any other car salesperson I have ever worked with. I only buy a car about every 10 years so I take car buying very seriously. More

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Easy purchase Great service with helpful salespeople. A nice place to buy a car. The process was simple and very prompt. I am really happy with my purchase Great service with helpful salespeople. A nice place to buy a car. The process was simple and very prompt. I am really happy with my purchase More

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Good experience Steve was nice, informative and not over bearing like some salesman I have experienced. Traci was also very nice and helpful. No one ever told me to Steve was nice, informative and not over bearing like some salesman I have experienced. Traci was also very nice and helpful. No one ever told me to cancel the GAP insurance for my last vehicle through another dealership so I appreciated her suggesting that. More

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Happy Beyund Words. The buying process was so easy.I was made to feel at ease. .I will go back to Tucson Subaru every time.Thank you so much. The buying process was so easy.I was made to feel at ease. .I will go back to Tucson Subaru every time.Thank you so much. More

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Happy I got a car I trust and love. The buying process was painless and efficient. I was thoughtfully walked through the financing and warranty options. I h I got a car I trust and love. The buying process was painless and efficient. I was thoughtfully walked through the financing and warranty options. I had a thorough understanding of all of the features of the Crosstrek XV when I left the lot. More

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They were friendly, knowledgeable and didn't haggle with us. They were friendly, knowledgeable about all aspects of the cars, they didn't haggle about price and they moved us through the whole process very quick They were friendly, knowledgeable about all aspects of the cars, they didn't haggle about price and they moved us through the whole process very quickly. But they did take the time to show us all the features on our new car even taking us out on test drive. We have bought many cars in our time and this was by far the best experience we have ever had. We will be trading in another car in two years and will definitely go to Tucson Subaru first. More

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Customized Outback exactly as we wanted. We have wanted to get an Outback for three years. Because of personal reasons we could not purchase the car when we first wanted to. Bob Wilson walk We have wanted to get an Outback for three years. Because of personal reasons we could not purchase the car when we first wanted to. Bob Wilson walked us through the options and gave us a test drive. When we were forced to hold off the purchase, Bob was very understanding and, true to his word, kept in contact every three months. Finally, when we were in a position to purchase, we went through Costco and our contact changed to Kevin Woessner. Kevin walked us through the new process, ordered the vehicle and made sure it was perfect when we picked it up. Both Bob and Kevin were very professional and non-pushy. They worked together and handled the hand-off in a commendable fashion. Traci in finance explained everything very clearly and well. I and wife would recommend them and Tucson Subaru without hesitation. Their team really does work together. More

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