Tony Pagano | Page 3

Service dept is great The service writers are knowledgeable and most have worked there for years! From the service director down everyone gives great customer service! knowledgeable and most have worked there for years! From the service director down everyone gives great customer service! More

by rls4fandi Verified Customer Verified Customer

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Excellent service center with a great staff open my car because the hood would not release they installed a new cable in hood release latch and I was on my way because the hood would not release they installed a new cable in hood release latch and I was on my way More

by BOBSKI1961 Verified Customer Verified Customer

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This is not my first vehicle purchased from Plaza Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but we have always been treated with honestly, courtesy and professionalism consistently when looking to trade in and purchase a new car. Also, not my first Cadillac vehicle - my first ones started in Virginia, then Miami, and now up in North/Central Florida. The dealership is an hour each way for us to drive - and not only purchase from Plaza but return for servicing as well. So I have to state - the delivery/cleaning/add-ons of the 2024 we purchased new didn't go as smoothly as in the past. BUT - the team made it right when I brought it back to them. No hassles, arguments, etc., they apologize and then make it right. Part of the issue was the dealership has new car-prep/detailers and I think not as great as in past. Hopefully the ownership of the dealership will address this as I'm sure they want to be in great standing with its new and return customers. Lastly, I love being back into a Escalade - I "slipped" when purchased new vehicle and traded in my 2019 Escalade ESV for a BMW X7. I like the vehicle - but was never IN LOVE with it. Traded it in after 2 years for the 2024 ESV and love my new BEAST as I've named it. Thanks for the opportunity to submit my comments and thanks again to Rick and Tony for making me happy to be with Plaza Cadillac. More

by smcolivas Verified Customer Verified Customer

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Plaza Cadillac since I purchased my Cadillac has been nothing but professional. Surprising, the cost of repairs and service has been very reasonable. The Staff have been very accommodating, profession nothing but professional. Surprising, the cost of repairs and service has been very reasonable. The Staff have been very accommodating, professional, I can’t say enough how happy I’m with the dealership. Sincerely Nick Pallitto More

by NPALLITTO Verified Customer Verified Customer

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Excellent experience throughout the entire car buying process, from the moment I reached out over the internet, to multiple phone contacts, personal interactions, negotiations, the contract, and pickup o process, from the moment I reached out over the internet, to multiple phone contacts, personal interactions, negotiations, the contract, and pickup of the vehicle. I highly recommend Plaza Cadillac! More

by DB Johnson Verified Customer Verified Customer

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Wonderful service from all of the staff. Took the time to explain everything dealing with my problem Took the time to explain everything dealing with my problem More

by WTOBRIEN3559 Verified Customer Verified Customer

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They fixed the problem but when I got the car back all my tail light is and head lights went out tail light is and head lights went out More

by shannon52480 Verified Customer Verified Customer

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From the beginning we were impressed with friendliness of the salesman who came out to greet us. Was not pushy and was a good listener Thank you Michael Land! the salesman who came out to greet us. Was not pushy and was a good listener Thank you Michael Land! More

by Janjarrett57 Verified Customer Verified Customer

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Plaza stands by their used cars, my car had a problem after I got it home, and they fixed it with no cost to me. They were very professional. Would recommend them highly. after I got it home, and they fixed it with no cost to me. They were very professional. Would recommend them highly. More

by furmonlo Verified Customer Verified Customer

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Plaza Cadillac went out of their way to help me get my dream car at a price that was more than fair. Robby Giovanetti and David Guzman went out and beyond assisting me with any and all requests. BEST sal dream car at a price that was more than fair. Robby Giovanetti and David Guzman went out and beyond assisting me with any and all requests. BEST salesmen and service department in Florida, they treat you like FAMILY. More

by bgalasso Verified Customer Verified Customer

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