Tony Gomez

I WOULD RECOMMEND THIS DEALERSHIP, BUT ONLY WORKING WITH CERTAIN INDIVIDUALS. SEVERAL OF THE EMPLOYEES WERE TERRIBLE. AFTER APPRAISING MY TRADE IN, I HAD TO ASK 5 TIMES, REPEAT, 5 TIMES, TO RETURN MY KEYS CERTAIN INDIVIDUALS. SEVERAL OF THE EMPLOYEES WERE TERRIBLE. AFTER APPRAISING MY TRADE IN, I HAD TO ASK 5 TIMES, REPEAT, 5 TIMES, TO RETURN MY KEYS, SO I COULD LEAVE. THAT WAS MY FIRST VISIT. THEY CALLED ME SEVERAL TIMES AFTER THAT AND I ENDED UP WORKING WITH NICK, WHO WAS GREAT. SO MUCH MORE TO SAY REGARDING MY INITIAL VISIT, BUT FRANKLY I DON'T HAVE THE TIME OR THE ENERGY TO EXPLAIN IT AGAIN. NEEDLESS TO SAY, IT WAS AN ABSOLUTELY HORRIBLE EXPERIENCE. More

by ple925 Verified Customer Verified Customer

Report | Print

Amazing people make car buying experience easy love being a return customer that’s why we keep going back service department is also amazing a return customer that’s why we keep going back service department is also amazing More

by ROBERTRUSSELL1010 Verified Customer Verified Customer

Report | Print

This dealership is stellar, while its incredibly far I was referred by somebody else, but the entire staff is amazing and welcoming, Amanda is a very personable person and I’ll be back for my next car and was referred by somebody else, but the entire staff is amazing and welcoming, Amanda is a very personable person and I’ll be back for my next car and my next and the next and referring everyone to big star Hyundai! More

by marquel.b Verified Customer Verified Customer

Report | Print

Great xxxxxxall around. Very impressive. We’re very accommodating in my wants and needs highly recommend big star big star Hyundai Very impressive. We’re very accommodating in my wants and needs highly recommend big star big star Hyundai More

by Kaylynn Verified Customer Verified Customer

Report | Print

There are so much lack of communication between the staff. This is my third vehicle purchase, but I won’t be coming back. staff. This is my third vehicle purchase, but I won’t be coming back. More

by adelitazavala Verified Customer Verified Customer

Report | Print

This is the WORST dealership I have ever dealt with in my 30+ yrs of buying vehicle. We looked the price up online, went to see the 15’ Tahoe, they could not find the keys. Had to wait until the next day for 30+ yrs of buying vehicle. We looked the price up online, went to see the 15’ Tahoe, they could not find the keys. Had to wait until the next day for keys to be made. Made the keys, loved the truck and went inside to do the deal and they come back adding fees and raising the price almost $10k high than advertised along with putting a down payment that we never discussed. They refused to honor the advertised price stating market conditions have changed. These people are crooks and do shady business. That’s false advertising as far as I’m concerned - SONT DO BUSINESS WITH THESE PEOPLE!!! CROOKS-CROOKS-CROOKS More

Report | Print

If I could give them 0 stars I would. Worst experience in my life. Such a shady dealership. They offered a deal for a 100% MSRP buyback guarantee. They told me on the phone twice the deal is real. They made my life. Such a shady dealership. They offered a deal for a 100% MSRP buyback guarantee. They told me on the phone twice the deal is real. They made me come in person twice and wait over 3 hours for both times. I kept asking so they don't waste my time if this deal is legit and they kept telling me yes. I spoke with Eric in person and Tony Gomez over the phone. In the end they inspected the vehicle found NOTHING wrong with it and it was below their required miles of 12,000/ year. The price I was supposed to get based off of the criteria they had online was going to be $17,500. Other dealerships were offering me $10,000 for my vehicle even without a trade in. This dealership offered me $5,000 for my vehicle which is a slap across the face to me. They want to upcharge $5,000-$10,000 for all their vehicles compared to their competition and claim that it is due to the high market but when they want to pay you for your vehicle they quote you 50% less than what their competitors offer. I hope to see this dealership close and out of business very soon because they don't deserve to operate under these sneaky circumstances. It even got to the point the manager wanted picture proof of the ad hoping i didn't have it and when I showed it to him he still said that he has to pay what "market" allows. I promise don't waste your time with this dealership you can find a car on the side of the road and you'll have better luck with that car then with dealing with this scam of a dealership. I'm pissed they even get 1 star... More

Report | Print

Amazing sales person, I’ve purchased my last vehicles from Eric. He is Professional and courteous, other staff members at Ron Carter are attentive to their customers needs, including the car detail membe from Eric. He is Professional and courteous, other staff members at Ron Carter are attentive to their customers needs, including the car detail members. More

Report | Print

Stay AWAY! Not worth it. They seem to mis-inform, mis-lead, mis-respresent. The sales manager Tony Gomez leads the charge in deception here and encourages his reps to do the They seem to mis-inform, mis-lead, mis-respresent. The sales manager Tony Gomez leads the charge in deception here and encourages his reps to do the same. I cannot believe in this day that a previously reputable place like Ron Carter hires people and allows them to essentially lie to customers/potential customers. I wish I could give a negative 10 rating! There are plenty of upfront and honest dealers in the greater Houston area. More

Report | Print

Rip Off David Waters is a con man and since his bosses approve of the way he sells, would also indicate they are just as bad. David boldly lied to my wife and David Waters is a con man and since his bosses approve of the way he sells, would also indicate they are just as bad. David boldly lied to my wife and I about things that were on our new purchase that weren't on this vehicle. I have tried and tried to get David to respond to me and I have written to the General Manager and haven't received a phone call, email, or even a text from anyone. I was scheduled to take my new purchase into the dealer the following week and have it serviced free of charge but they will not give me a date or a call back. I would never recommend them to anyone. More

Report | Print