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Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
311 Reviews
4.8

311 Reviews

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311 Reviews of Tom Lowther

October 31, 2024

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Employee Rating

Service writers were nice and informative. I was able to get the information needed to make a good decision on maintenance. More

by rwmson77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xavier Lee

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Oct 31, 2024

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 29, 2024

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Excellent staff and service! We searched a long time to find a dealer we could trust. Heiser Toyota is that dealer! More

by JOHNT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Dixon , Jorgo

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Oct 29, 2024

Heiser Toyota responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 28, 2024

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On time,nice communication between everyone, nice atmosphere for waiting guess, free snacks for. Guess , free coffees for guests… More

by ROGERAMYSAMUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Matt Foti, Joshua Porter, John Piquette, Xavier Lee, Steve Nowak

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Oct 28, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 27, 2024

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Employee Rating

service was good, but little too high, they made arrangements and drove me home, saying they would call me with cost, but they did not and I had to call them to see the costs of the repairs More

by jkr290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: service department

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Oct 28, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with Tom and our service team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2024

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Always polite and friendly service center staff. They are efficient and easy to work with! More

by twittykimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

Heiser Toyota responded

Thank you, Kimberly! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2024

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Friendly and knowledgeable staff. The waiting area was clean and appealing. Would go back for future needs. More

by djomeara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2024

Heiser Toyota responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 24, 2024

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Employee Rating

They bend over backwards to accommodate customers,times got tough and they motored on with out skipping a beat love this dealership More

by CLUBSPRINT92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Christopher Dixon , This lady was managing things don’t know her name but she made everything right

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Oct 24, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

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Employee Rating

As soon as I entered the service area I was called over to the service desk to be checked in. More

by ajf-pjf
Recommend Dealer
Yes
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Oct 23, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

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Employee Rating

This is my favorite local dealer. They always are able to get me in on short notice and accommodate my needs. I’ve been coming here for years and I trust them dearly More

by JasonRichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Christopher Dixon

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Oct 23, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team, Jason. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

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Employee Rating

I love working with the service department. They are very thorough and keep you informed. More

by Camrygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Foti

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Oct 23, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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