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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 12

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
502 Reviews
4.7

502 Reviews

Write a Review

502 Reviews of Tom Lowther

February 05, 2025

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Employee Rating

Everyone is so friendly and knowledgeable. Also the service department on time and also communicated issues on a timely manner. More

by sball05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed, Chad Covert

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Feb 05, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2025

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Employee Rating

Tom listened in o my concerns and informed the service tech. My problem was addressed and taken care of promptly. Tom is an excellent service advisor. More

by dmoeller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 03, 2025

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Employee Rating

The service department was great! Tim handled our issues with skill and efficiency. We will be back. More

by cmarks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 03, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2025

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Employee Rating

Very easy to schedule, service was quick and efficient, I will return for future service More

by joewestphal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to your return and are so glad that you had a positive experience with Heiser Toyota's service department.

January 30, 2025

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Employee Rating

Service was excellent. Tom in particular was incredibly helpful and easy to get along with. More

by Jaxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

January 30, 2025

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Employee Rating

Service technician was very helpful, shared warranty and other information I questioned. Work was completed within the time they established. More

by douglasandvicki
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 30, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

January 30, 2025

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Employee Rating

Great service from the agent who assisted me. Definable coming back for better experience and referral. More

by Taofik.b.idrisabdullahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Lori Gong, Nathaniel Jenkins , Matt Foti, Peter Miszewski, Joshua Porter

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Jan 30, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 28, 2025

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Employee Rating

All went well, cool in the pool, next stop going on down to flavor town :) More

by BGKOURIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 29, 2025

Heiser Toyota responded

Dear valued customer, We love this review and are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future.

January 28, 2025

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Employee Rating

The service dept at the dealership is one of the worst I have ever dealt with. Bad customer service very unfriendly people. Long wait times. The service team can not perform the simplest tasks asked. For ex More

by KELLI.RODRIGUEZ92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lori Gong , Matt Foti

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Jan 28, 2025

Heiser Toyota responded

Kelly, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2025

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Employee Rating

Quick and easy. No extra sales. I don’t visit very often but when I return Tom always recognizes me. More

by HEATHER.MUELLER86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 26, 2025

Heiser Toyota responded

Heather, It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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