Tom Lowther | Page 12

The service dept at the dealership is one of the worst I have ever dealt with. Bad customer service very unfriendly people. Long wait times. The service team can not perform the simplest tasks asked. For ex have ever dealt with. Bad customer service very unfriendly people. Long wait times. The service team can not perform the simplest tasks asked. For example update your oil change sticker, or rotate your tires like they were suppose to, or fill your tires with air. when they do rotate your tires they put your lugnuts on so tight they strip them so you cant get them off again and have to break them off. They place is a hot mess, I will never deal with this place again. EVER. Among a list of other complaints I can give about this place. I DONT RECOMMEND! More

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Quick and easy. No extra sales. I don’t visit very often but when I return Tom always recognizes me. No extra sales. I don’t visit very often but when I return Tom always recognizes me. More

by HEATHER.MUELLER86 Verified Customer Verified Customer

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I am always taken care of immediately upon arrival…. They always fill me in as to what is needed on my vehicle, And usually, I’m out the door fairly quickly.. It’s always appreciated They always fill me in as to what is needed on my vehicle, And usually, I’m out the door fairly quickly.. It’s always appreciated More

by 0911LIBBY Verified Customer Verified Customer

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Fast friendly service. They were ready for me and got me in and out quickly. They were ready for me and got me in and out quickly. More

by rand427 Verified Customer Verified Customer

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The dealership has changed tremendously service is not as good as it use to be good as it use to be More

by Slreed1953 Verified Customer Verified Customer

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Tom was my advisor I didn’t have an appointment but he still helped me out! Got my car fixed under warranty and provided me a vehicle while it was in for repairs. still helped me out! Got my car fixed under warranty and provided me a vehicle while it was in for repairs. More

by marcovilla581 Verified Customer Verified Customer

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Service is a serious issue. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. More

by Alex Verified Customer Verified Customer

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Was taken care of upon arrival. Service request was written up and service was completed before the time estimated. Service request was written up and service was completed before the time estimated. More

by ajf-pjf Verified Customer Verified Customer

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Really Bad experiences, They have lost a long time customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the c customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the car blew up. I had to buy a new one. I forgave them once. Jan, 16 of this year, they changed my oil filter, leaked the same night. The recepsionist did not know the service manager was not there. She transferred me 3 times. I finally drove there, The service manager called me as I was driving there, I was furious as I needed the car for a surgical procedure and was in extreme pain. When I arrived he repeated over and over again. " I you through yelling, Would not let me talk. The gasket needed replacement, no charge, big deal, no apology. A woman came in with a big dog, some type of Pit, not being held on a leash. I complained as I am terrified of dogs. The other service manager was flip about it. " Dog friendly here" Well you all are not friendly to your customers. All your employees need to be retrained on customer service and auto technicians with experience need to be hired. If my car would have blew up. I would have sued. You lost a Customer. I also had tires put on the week before for $900. plus 80 for the oil. I have purchased a new and used car in the past, plus oil changes, 5 figure dollars at Heiser. I am going elsewhere. I do not need a man telling me not to yell, I was not yelling, maybe loud. As a woman I am really not happy with my treatment. He is a bully.I did not get his name, he sits by the window. Very cold Service writers. However, Pete is a sweetheart and has helped me in the past. Janet I had waited 3 hours to get the tires by the way. I am disabled and in extreme pain as I need neck surgery. I feel discriminated against and you care more about a xxxx Dog. More

by janetschwabe Verified Customer Verified Customer

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Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More

by Bhoe Verified Customer Verified Customer

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