Heiser meets my needs!
As well as the staff is warm professional and friendly. Thank yoy!
As well as the staff is warm professional and friendly. Thank yoy!
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by BARBARAAMBROSE7
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2025 -
Heiser Toyota responded
Thank you, Barbara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Was so grateful the they got me in right away and take
care of problem
care of problem
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by Dbld
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lori Gong
, Matt Foti
Jan 14, 2025 -
Heiser Toyota responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Background : We bought our 2022 Corolla Hybrid as “brand
new“ at Heiser Toyota in October 2021.
As part of our purchase, Toyota provides two complementary years of “Toyota Care“ which is essentially oil ch
new“ at Heiser Toyota in October 2021.
As part of our purchase, Toyota provides two complementary years of “Toyota Care“ which is essentially oil changes entire rotations for 2 years. All of our “Toyota Care“ work was done at Heiser Toyota… And each trip for tire work resulted in Heiser‘s technicians erroneously inflating our tires to a level other than that set by the manufacturer!
Our tires are to be set at 38 psi in the front and 36 psi in the back according to the manufacturer. The first time we went to Heiser for service they only inflated them to 35 psi on all 4 tires! Unfortunately, I didn’t notice that ridiculous error (which is listed on their computer screen, all they have to do is look it up) until we arrived home. At that point, it was up to me to spend more personal time and money to find a closer facility where I could inflate my tires properly on my own.
Fast forward to December, 2024.
We decided to give Heiser a fifth “2nd chance“ on something we thought they could not screw-up… a simple install of 4 brand new tires. That was a big mistake by us!
While researching available tires on the Toyota website, we found a set with an 80,000 mile warranty… And Heiser specifically was offering a deal of if you got a set of new tires from them they would provide you “free lifetime tire rotations” so we rolled the dice.
Heiser took nearly the entire day to install 1 set of tires so when we arrived for pick-up we were in a bit of hurry causing us not to notice “missing” Info regarding our service.
1- Should the customer have to remind the dealership about “hey, where is the warranty information regarding the 80,000 mile tires you just put on our car?
2- “Hey, Where is there a reference on my bill regarding the “free lifetime rotations“ we just paid for?
3- “Hey, where is the information about the “free 24- mo. road. hazard“ coverage Tommy said comes with our purchase?
4- “Hey, how come there is absolutely no reference on the paperwork to the TIRE PRESSURE SETTINGS on these brand new tires… Particularly since the bill actually had printed on the billing statement “CUSTOMER WANTS TIRE PRESSURE SETTINGS EXACT … PLEASE BE THOROUGH“?
Are You’re starting to see why you should not trust Heiser Toyota to service your expensive vehicle?
Part of the problem at Heiser is that you no longer get your keys from the service technician who oversaw the work on your car. Instead, your keys have been passed along to the cashier and so you don’t even think twice about going through the paperwork to look for things like missing “warranty information“ Or tire inflation data until you’re already back at your house. Another EPIC FAIL by Heiser Toyota!
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by Luchta65
Verified Customer
Verified Customer
Service Price Transparency
Jan 15, 2025 -
Heiser Toyota responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Jan 15, 2025 -
Luchta65 responded
Hello Mr. Kuckuk.
We must admit that we are confused regarding your request (via DealerRater) for us to (once again) “reach out” to Heiser Toyota so we can (as you stated) “speak directly”. Heiser Toyota literally has all of my/our contact information (home address, email address, and phone) because as stated in the review, we purchased our 2022 Corolla Hybrid vehicle “new” from Heiser Toyota and picked it up on October 18, 2021. Our review was incredibly specific regarding all of the missteps of your service department during our most recent visit to your service department.
Mr. Kuckuk, while your reply to the DealerRater review was professional, your reply didn’t even attempt to offer to immediately resolve some of the stated issues by simply providing us with the minimal documentation that should’ve been issued upon the installation of our brand new 80,000 mile set of Yokohama tires in December, 2024.
As you already have access to all of the aforementioned contact information through existing Heiser Toyota records, feel free to reply via email to let us know when you will be sending us the missing documentation on our 80,000 mile new tire warranty, the free 2 -Year Rd. hazard warranty, the free lifetime free rotations, why Heiser Toyota no longer feels it “Necessary“ to include critical tire-related inflation pressure information to their customers who are having service work performed at Heiser Toyota, and any other additional “goodwill gestures” one might feel would be appropriate for this continuing saga of service inconveniences we have endured simply by choosing to have Heiser Toyota service a car we bought from you/them.
Customer access to tire-service data information is crucial considering that proper inflation levels are critical in determining not just “ride comfort vs fuel efficiency “ , but additionally both long-term wear patterns as well as the possibility of rupture if the tires were not inflated to the manufacturer’s specifications. We look forward to any effort you will make to address these service oversights and inconveniences.
I haven’t ever really been impressed with this service
center. My first two experiences were not good. This last experience was fine, but the service took much longer than I was told it would. When I was
center. My first two experiences were not good. This last experience was fine, but the service took much longer than I was told it would. When I was given an update, “your van will be ready in 20 min”, 50 min later I had to ask for another update.
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by yoceti4189
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Heiser Toyota responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Service was excellent.
Representative was helpful in replacing my brakes. Cost was good. Will always come back for the friendly service.
Representative was helpful in replacing my brakes. Cost was good. Will always come back for the friendly service.
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by GLOVRINE
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2025 -
Heiser Toyota responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
The people at the service center are always a pleasure to
work with. I highly recommend them
work with. I highly recommend them
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by cameronmvalk
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2025 -
Heiser Toyota responded
Thank you for taking the time to share your feedback with us, Cameron. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Very accommodating of my special requests.
Work done proficiently and professionally. Service person was very courteous.
Work done proficiently and professionally. Service person was very courteous.
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by SHARON.KLIEGMAN
Verified Customer
Verified Customer
Jan 10, 2025 -
Heiser Toyota responded
We are very happy to have provided you with such a positive experience, Sharon! We sincerely value your business and look forward to your next visit.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Very quick and easy setting up the appointment, dropping
off the car, and picking it up. Clear communication.
off the car, and picking it up. Clear communication.
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by AHMED.JIHAD
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2025 -
Heiser Toyota responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
This dealership is fast, helpful and the estimates are
right on! We have never had bad service.
right on! We have never had bad service.
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by ANN.HANCOX
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2025 -
Heiser Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Ann, please let us know.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Pete is so nice, The service is excellent, Please bring
pop corn back. I use Heiser alot
pop corn back. I use Heiser alot
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by janetschwabe
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2025 -
Heiser Toyota responded
We are very happy to have provided you with such a positive experience! We sincerely value your business, Janet, and look forward to your next visit.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
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