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Tom Lowther
502 Reviews
502 Reviews
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502 Reviews of Tom Lowther
January 23, 2025
I am always taken care of immediately upon arrival…. They always fill me in as to what is needed on my vehicle, And usually, I’m out the door fairly quickly.. It’s always appreciated They always fill me in as to what is needed on my vehicle, And usually, I’m out the door fairly quickly.. It’s always appreciated More
by 0911LIBBY
Verified Customer
January 21, 2025
The dealership has changed tremendously service is not as good as it use to be good as it use to be More
by Slreed1953
Other Employees Tagged: Pat Pomeranz, Jorgo Ndina, Shahat Mohamed, Vincent Lor
January 20, 2025
Service is a serious issue. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. More
by Alex
Other Employees Tagged: Jorgo Ndina, Lori Gong
January 17, 2025
Really Bad experiences, They have lost a long time customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the c customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the car blew up. I had to buy a new one. I forgave them once. Jan, 16 of this year, they changed my oil filter, leaked the same night. The recepsionist did not know the service manager was not there. She transferred me 3 times. I finally drove there, The service manager called me as I was driving there, I was furious as I needed the car for a surgical procedure and was in extreme pain. When I arrived he repeated over and over again. " I you through yelling, Would not let me talk. The gasket needed replacement, no charge, big deal, no apology. A woman came in with a big dog, some type of Pit, not being held on a leash. I complained as I am terrified of dogs. The other service manager was flip about it. " Dog friendly here" Well you all are not friendly to your customers. All your employees need to be retrained on customer service and auto technicians with experience need to be hired. If my car would have blew up. I would have sued. You lost a Customer. I also had tires put on the week before for $900. plus 80 for the oil. I have purchased a new and used car in the past, plus oil changes, 5 figure dollars at Heiser. I am going elsewhere. I do not need a man telling me not to yell, I was not yelling, maybe loud. As a woman I am really not happy with my treatment. He is a bully.I did not get his name, he sits by the window. Very cold Service writers. However, Pete is a sweetheart and has helped me in the past. Janet I had waited 3 hours to get the tires by the way. I am disabled and in extreme pain as I need neck surgery. I feel discriminated against and you care more about a xxxx Dog. More
by janetschwabe
Other Employees Tagged: Joe Kuckuk , Matt Foti, I do not know all their names
January 17, 2025
Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More
by Bhoe
Other Employees Tagged: Jorgo Ndina, Lori Gong , Matt Foti, Amanda Millonzi, Peter Miszewski
January 16, 2025
Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! As well as the staff is warm professional and friendly. Thank yoy! More
by BARBARAAMBROSE7
Other Employees Tagged: Vincent Lor, Lori Gong , Matt Foti, Peter Miszewski, Joshua Porter
