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Todd Rohrssen
Todd Rohrssen at Honda of Kenosha

Todd Rohrssen | Page 28

Service Director

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

Contact Me
4.5
332 Reviews

Dealership Experience

16 yrs, 6 mos

Industry Experience

36 yrs, 1 mo

Languages Spoken

English English

4.5

332 Reviews

Write a Review

332 Reviews of Todd Rohrssen

October 21, 2021

Dealership Rating
Employee Rating

Went for standard oil change. Good and fast service. Gave a free car wash too. More

by Ridzip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Wilson, Karmala Sutton, Amos Longanecker, Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, JEREMIAH ROSE, Gina Ruiz

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Oct 22, 2021

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 12, 2021

Dealership Rating
Employee Rating

Expensive. 46.00 for oil change … Honda in gurnee charges me 30.00 . And they wanted me to pay 160.00 to check a shake in my breaks . What’s the point of having extended warranty then ? More

by Goddess83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa Wilson, Karmala Sutton, Amos Longanecker, Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, JEREMIAH ROSE, Gina Ruiz

Print
Oct 29, 2021

Honda of Kenosha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 08, 2021

Dealership Rating
Employee Rating

We waited over 4hrs to Close the Deal on our 2020 CRV AWD! Dunno if that was an intentional "Ploy", to get us to agree to pay MORE; but we did in fact paid ~$200 more per month than we intended! T More

by bbonato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Cutts, Jesus Marti, Jim Spink, Joe Valente , Mousa Abuhassan

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Nov 30, 2020

Honda of Kenosha responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly.

Oct 08, 2021

bbonato responded

We were EXHAUSTED after the LENGTHY WAIT to sign the final paperwork, thus we "thought" Routine Maintenance WAS INCLUDED, but what we actually Bought was an Extended Warranty! Last Monday, I brought my wife's 2020 CRV in for an LOF, Rotation, & AutoButler service; when it was all done, I had to pay $60+ for the LOF & Rotation, which, being Disabled, I didn't plan on spending so I used my Discover Card-- IF this is the case going forward, you've given me NO GOOD REASON to continue doing my business with HOK!

October 04, 2021

Dealership Rating
Employee Rating

Wonderful service! Rodney was very helpful in resolving a problem with a cracked windshield. The repair was done promptly, courteously and I was given a loaner vehicle. More

by salwisc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, JEREMIAH ROSE, Gina Ruiz

Print
Oct 04, 2021

Honda of Kenosha responded

Thank you so much for your kind words for Rodney, and for taking the time to leave us this wonderful feedback!

October 01, 2021

Dealership Rating
Employee Rating

Fast and efficient and courteous, great operation, well done. Everyone new there jobs and did it well More

by larryduggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, JEREMIAH ROSE, Gina Ruiz

Print
Oct 03, 2021

Honda of Kenosha responded

Thank you, Larry, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2021

Dealership Rating
Employee Rating

Very efficient service. I didn’t have to wait long and service tech was great More

by ttrankle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Sep 29, 2021

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 23, 2021

Dealership Rating
Employee Rating

Not amazing, unable to estimate the time a common recall repair would take with any accuracy. Poor communication. Slimy feeling sales tactic of providing an unsolicited trade in offer when picking up my veh More

by Unknown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Amy Dressen

Print
Oct 10, 2021

Honda of Kenosha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 22, 2021

Dealership Rating
Employee Rating

Very nice staff and they were all very helpful. They seem like they like their job. More

by samanthaatkielski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Sep 22, 2021

Honda of Kenosha responded

We appreciate your business, Samantha. Thank you for taking the time to share your feedback with us. Our team looks forward to serving you again soon.

September 21, 2021

Dealership Rating
Employee Rating

Great Service, Employees treated me with respect-Quick service-Comfortable facility-thanks for your help More

by ericaegarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, JEREMIAH ROSE, Gina Ruiz

Print
Sep 22, 2021

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha, Erica, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 14, 2021

Dealership Rating
Employee Rating

Great and friendly staff, they were able to solve my problem and get me back in my car. More

by amyjerome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, JEREMIAH ROSE, Gina Ruiz

Print
Sep 14, 2021

Honda of Kenosha responded

Amy, Thank you for choosing Honda of Kenosha, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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