Tim Shaw | Page 10

The servant is great fast and speedy service, the team is great.Make sure you aware everything that's going on. Great atmosphere. great.Make sure you aware everything that's going on. Great atmosphere. More

by evans.glennr Verified Customer Verified Customer

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I felt like my issues were dismissed and not prioritized. Came in with my car making a whistling/chain sounds as I’m driving/accelerating; was told issue was cause the car has a CVT transmission and it was n Came in with my car making a whistling/chain sounds as I’m driving/accelerating; was told issue was cause the car has a CVT transmission and it was normal. I’ve yet to see another 2024 or newer Nissan of any model make the same noise as driving. More

by codayy13 Verified Customer Verified Customer

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I used to love this place with fast scheduling service and late night appointments. Can’t get an oil change for over three weeks! Kind of hard to keep appointments for the lifetime power train warranty wh and late night appointments. Can’t get an oil change for over three weeks! Kind of hard to keep appointments for the lifetime power train warranty when they have no service openings. More

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We have a car under warranty from a new car purchase with McCluskey. The salesman told us even when traveling that Chevrolet dealerships would be able to get us in on short notice, yet it takes 3 weeks to McCluskey. The salesman told us even when traveling that Chevrolet dealerships would be able to get us in on short notice, yet it takes 3 weeks to get the car in at McCluskey for a simple oil change.... More

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Do NOT take your vehicle in for service here. Mike was my service advisor and was completely unresponsive. They kept my truck for 7 days. I called numerous times a day and could not get ahold of Mike was my service advisor and was completely unresponsive. They kept my truck for 7 days. I called numerous times a day and could not get ahold of anyone to give me an update on the status of my vehicle. Finally after going up there my service advisor calls me the next day and tells me my vehicle is ready to be picked up. Was told my TCM needed to be reprogrammed and it was fixed and they could not duplicate the problem anymore. As soon as I drove it off the lot I noticed that the issue my vehicle was having had not been fixed. I called the service manager on day shift, left a message and still haven’t heard anything back from them. Do not spend your money here. More

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Excellent service in the amount of time. Love video of work being done. Great work. Love video of work being done. Great work. More

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I have never witnessed worse handling of service issues than I have at this dealership. Buying a car is just one part of the process - where you actually need to have a good experience is the lifetime of s than I have at this dealership. Buying a car is just one part of the process - where you actually need to have a good experience is the lifetime of service that comes afterward. Do not buy a car from McCluskey expecting to have that smooth experience. My girlfriend has a ‘22 Chevy Trax that has inexplicably spent almost more time at this dealership than it has in our possession. Most recently, among myriad other issues, the transmission failed in a parking lot, preventing us from being able to shift into drive, reverse, or park. Upon having it towed to the dealer, they refused to give a loaner or accurately inform us of Chevrolet’s rental policy (don’t let them fool you, call Chevy corporate - they will offer you a daily stipend for a rental and inform you of the policy). This is the 5th time the car has been in for service this year, with the first 4 times being due to the service department’s incompetence. Furthermore, they sent us a video from the service tech that completely ignored the actual problem, insisting we buy a $300 battery to simply be able to diagnose the issue. Operating with the lack of care, humanity, and understanding this service department shows is honestly commendable. I simply don’t think I could run a business this way if I tried. Do not expect to be listened to, do not expect to be treated as an equal, and most certainly do not expect to be treated with integrity. You will be nickled and dimed every step of the way. Go somewhere else. More

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Excellent customer service, very pleasant conversations with upgrade department, and good coffee, service was performed on a very high quality standards, with upgrade department, and good coffee, service was performed on a very high quality standards, More

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Very good experience, very courteous, clean waiting area, did good job and done in timely manner did good job and done in timely manner More

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Great service! Got me right in and was out the door in no time. Will be back. Got me right in and was out the door in no time. Will be back. More

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