Tiffany Wessel | Page 60

Honda has been my brand of choice; my last four vehicles have been Honda. But recent events are forcing me to think this over again. This year I took my car due to the panic alarm going off. The technici have been Honda. But recent events are forcing me to think this over again. This year I took my car due to the panic alarm going off. The technician incorrectly diagnosed it as battery not charging and the dealership suggested changing the battery, I disagreed and since I had already payed for a non refundable diagnostic fee at that moment my options were to take the car as it was or use the diagnostic fee to pay for a new battery from them at much higher price than I usually buy it from. I brought the car home and as soon as I parked at home the panic alarm went off again. I had to take the car again and this time they found a faulty sensor in the hood which was what I had read on the web and the reason for disagreeing with the faulty battery. Last year,, I took the same car to that same dealer, When I arrived home I noticed the passenger mirror was cracked. We settled for an arrangement midway, I had to pay for a new mirror they did the work at no cost. This is not the outcome or service type that I expect from a Honda Dealer Maintenance Department. My only option at this point is from now on to use a different Honda dealer and write a negative review about his one. More

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Great service. Made appointment on line and vehicle was serviced and returned quickly. Very friendly employees and clean waiting area and sales floor. Only place my vehicle is serviced serviced and returned quickly. Very friendly employees and clean waiting area and sales floor. Only place my vehicle is serviced More

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Excellent service experience.Would prefer if that had Excellent service experience. Would prefer if that had loaners but other than that clean, efficient and organized process.No pressure and good commu Excellent service experience. Would prefer if that had loaners but other than that clean, efficient and organized process.No pressure and good communication via phone both voice and text. More

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DCH Kay Honda of Eatontown, NJ is a top notch dealership! Nick B., Mike, Garret S. & Armando took tremendous care of my family in leasing us our 2021 Honda H-RV. I would recommend this dealership to anyone Nick B., Mike, Garret S. & Armando took tremendous care of my family in leasing us our 2021 Honda H-RV. I would recommend this dealership to anyone in search of a new, used, or certified pre-owned vehicle. Their service is second to none! - David (Satisfied Customer) More

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So far so good everyone was very accommodating I am happy with my purchase Eric In sales was very helpful and would use him again Ray in finance and Tiffany in service were also more than helpful. Thank you with my purchase Eric In sales was very helpful and would use him again Ray in finance and Tiffany in service were also more than helpful. Thank you all More

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What could be a very stressful experience is always a complete pleasure. Everyone is so helpful and outgoing...its almost like being part of the family. David and Justin went above and beyond to make our complete pleasure. Everyone is so helpful and outgoing...its almost like being part of the family. David and Justin went above and beyond to make our day at Honda a very satisfying time...great cars too! More

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Great service! Tiffany was wonderful with helping me with everything and also helped me save money today on my service needed. Great job for delivering customer happiness! everything and also helped me save money today on my service needed. Great job for delivering customer happiness! More

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Tiffany was the best, very helpful and super informative. She made my experience a great one. I Highly recommend to others as she’s the best She made my experience a great one. I Highly recommend to others as she’s the best More

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Russ and Tiffany were amazing and very efficient. Love the customer service. Very personable and friendly. Whenever I go into the Honda dealership they always make feel welcome. the customer service. Very personable and friendly. Whenever I go into the Honda dealership they always make feel welcome. More

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Everyone at service was excellent I would highly recommend my friends and family to visit Tiffany was awesome. Had my service done in a timely manner recommend my friends and family to visit Tiffany was awesome. Had my service done in a timely manner More

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