Tiffany Wessel

DCH Kay Honda rt 36 eatontown nj is a extremely rip off place my Honda accord was there after they inspected my car and bill was almost 10,000 dollars cause of transmission and more they said we inspected place my Honda accord was there after they inspected my car and bill was almost 10,000 dollars cause of transmission and more they said we inspected each and everything after that I said that ok fix it and then I left .after couple days they called me ur car is fixed come and pickup ur car I went there car wasn’t ready .same thing they was did to me 3/4 days and then finally they said u have to pay and ur car is ready after I paid $8474.70 they give me my car back and I went to the parking lot start my car whole dash board signs was there I wait maybe these signs go away but not then I talk to her and she said this is other issue in ur car and now u have to pay $2500 more for this issue but my question is if that problem was there already why u guys didn’t tell me before repair my vehicle that’s how they rip me off they put me in a very bad situation I hope they will get there karma soon they are sucks More

by Vgan121 Verified Customer Verified Customer

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We had a minor issue that was corrected after the initial work had been done work had been done More

by TomCarr Verified Customer Verified Customer

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Everyone there is great. Always a pleasure dealing with the team. Will definitely come back Always a pleasure dealing with the team. Will definitely come back More

by TOKAPRITCHETT Verified Customer Verified Customer

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Tiffany was great. Very nice and professional on the phone. Will be bringing my car back when I need service Very nice and professional on the phone. Will be bringing my car back when I need service More

by AALTILIOJR Verified Customer Verified Customer

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It took more than the time allotted just so do an oil change and tire rotation dispute I book online ahead of time. They usually vacuum the car and take it for a courtesy wash which was not done. I ge change and tire rotation dispute I book online ahead of time. They usually vacuum the car and take it for a courtesy wash which was not done. I get much better treatment on my Honda HvV in Florida than I do at your dealership. Also on one of my doors the paint layer is starting to chip off.. Very disappointing. More

by ralphatanzi Verified Customer Verified Customer

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The wait for the service to be completed took way too long. When I got home with my daughter's Honda - I noticed that the plate/cover underneath the engine that is taken off when performing the oil chang long. When I got home with my daughter's Honda - I noticed that the plate/cover underneath the engine that is taken off when performing the oil change and transmission fluid change was not put back properly so it was hanging off and practically dragging on the road. I had zip tie it back into place then drive all the way back in the morning on Wednesday to have it re-attached. It took almost 1 1/2 hours for it to be done. While I was there, after an hour of waiting - I expressed my frustration with my service advisor Joe Budner - and he flatly and unapologetically said there were other cars ahead of me and that my car was just being pulled in now to for inspection. He was definitely annoyed that I was asking for an update. Ridiculous. I called the day before and spoke to Rudy. He made it seem like since it was Honda's fault - he was sorry and it would be taken care of quickly. I also want point out to everyone there - this is my daughter's car and she is driving across country for school next week. That's why I brought it in for a major service appointment on Saturday. If I didn't happen to drive behind her on Monday and notice someone hanging from underneath the car - she could have ran into serious car problems when it started to drag on the ground some where along her long trip. A situation that no one wants their child to be in - let alone their daughter. Very disappointed at my overall experience. More

by KT Verified Customer Verified Customer

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Easy to make an appointment that meets my schedule. Told up front the services I needed will take two days to complete and the potential price. Car was ready for pickup on time. Told up front the services I needed will take two days to complete and the potential price. Car was ready for pickup on time. More

by universalnetaddress Verified Customer Verified Customer

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I was very impressed how I received a video and inspection report before the repairs were started. The car was done quickly and Tiffany was polite. inspection report before the repairs were started. The car was done quickly and Tiffany was polite. More

by Teacherkell77 Verified Customer Verified Customer

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Fast quick and easy Tiffany took care of everything that needed to be done in an orderly fashion and kept me posted on everything the technician was doing and what needed to be done needed to be done in an orderly fashion and kept me posted on everything the technician was doing and what needed to be done More

by VINCENTGIOVANNIF Verified Customer Verified Customer

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Tiffany was extremely helpful, knowledgeable and friendly. The dealership was clean and the waiting area was comfortable. friendly. The dealership was clean and the waiting area was comfortable. More

by IRAGOLD4 Verified Customer Verified Customer

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