Thomas Gernhart
Thomas Gernhart at Brandon Honda

Thomas Gernhart | Page 5

Assistant Service Manager

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

Contact Me
4.8
271 Reviews

Hometown of Wilkes Barre, PA where I worked in health care and the fire service for over 20 years prior to coming to the Honda Family. My hobbies include wrestling and racing cars, as I formerly raced go carts and cars. Education includes two Master Degrees, along with many certifications. Overall, my passion is to talk with people and meet your needs with honesty and follow through.

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

Specialties & Trainings

2024 Assistant Service Manager of the Year

2023 Assistant Service Manager of the Year

View more specialties & trainings
4.8

271 Reviews

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271 Reviews of Thomas Gernhart

April 28, 2025

Dealership Rating
Employee Rating

You guys have one of the best service advisor. Always on point with everything need to get don .thank you More

by LATOYAWEBSTER30
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Schoen

April 27, 2025

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Employee Rating

Busy Saturday and they got my car finished on time. All is working now. Tom is the rock star service advisor. Polite, professional, explains what I need to know. More

by PETEGUARD
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Recommend Dealer
Yes

April 27, 2025

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Great, fast service as always. I was initially worried when I saw all the customers waiting on the show room but I was in and out within 1 hour. More

by STASHIE
Service Price Transparency
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Recommend Dealer
Yes

April 27, 2025

Dealership Rating
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Chris is awesome, he is the only car salesman I will deal with at Brandon Honda. He is so personable and will help you out in anyway he can to get you in the car you want. More

by rolivo20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Irvin, Chris C from finance

April 21, 2025

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Employee Rating

Rick & Tom took good care of my service & made sure everything I asked about was taken care of before I left. More

by MOMWIFE77
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Schoen

April 14, 2025

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Service was great at Brandon Honda. Although, the wait time was very lengthy I appreciate the good service and I left with a free car wash. It was a win win! More

by ASHLEEHARDING87
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Recommend Dealer
Yes

April 14, 2025

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Besides selection, service is my main reason for buying at Brandon Honda. The highest standards and training is oblivious amongst the team. Also I love the videos of the work needed. Pretty hard to dispute More

by spzj4p
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sam Raabe , Rachel Vanhart

April 14, 2025

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I have been using this service center for the last 6 years and this was by far my worst experience. Not only did the technician not do the job I paid for but then the valets made the problem 10 times wo More

by JRod
Service Price Transparency
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Recommend Dealer
No
Apr 14, 2025

Brandon Honda responded

Thank you for your continued loyalty over the past six years. I’m truly sorry to hear that your most recent visit fell so far below the standard you’ve come to expect from us. From the incomplete service to the handling of your vehicle and the way the situation was communicated, this is not acceptable and certainly not the experience we want for any of our customers—especially someone who has trusted us for so long. Your concerns will be addressed directly with our team, including both the technicians and valet staff. I would appreciate the opportunity to speak with you personally and work toward making this right. Please feel free to contact me at 813-664-1234 or rvanhart@brandonhonda.com at your convenience. Thank you again for bringing this to my attention. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

April 13, 2025

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Employee Rating

tech said I neeeded a fuel pump to clear whining replaced car still whining money wasted More

by ASHWHITE_CEO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 14, 2025

Brandon Honda responded

Dear Ashwhite_CEO, Thank you for bringing this to my attention. I’m sorry to hear that the issue with your vehicle was not resolved after the fuel pump replacement and that you're still experiencing the same concern. I understand how frustrating it is to feel like time and money were spent without a solution. I'd like to personally review your service visit and work with our team to determine the next steps. Please contact me directly at 813-664-1234 or rvanhart@brandonhonda.com so we can look into this further and see how we can assist. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

April 11, 2025

Dealership Rating
Employee Rating

I always have a great experience from the moment I arrive for service until the time I leave. The staff is friendly and welcoming, and the waiting area is comfortable. I appreciate that a shuttle is also ava More

by milesrealestate
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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