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Thomas Gernhart
Thomas Gernhart at Brandon Honda

Thomas Gernhart | Page 6

Assistant Service Manager

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.8
273 Reviews

Hometown of Wilkes Barre, PA where I worked in health care and the fire service for over 20 years prior to coming to the Honda Family. My hobbies include wrestling and racing cars, as I formerly raced go carts and cars. Education includes two Master Degrees, along with many certifications. Overall, my passion is to talk with people and meet your needs with honesty and follow through.

Dealership Experience

6 yrs, 1 mo

Industry Experience

6 yrs, 1 mo

Specialties & Trainings

2024 Assistant Service Manager of the Year

2023 Assistant Service Manager of the Year

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4.8

273 Reviews

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273 Reviews of Thomas Gernhart

April 13, 2025

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Employee Rating

tech said I neeeded a fuel pump to clear whining replaced car still whining money wasted More

by ASHWHITE_CEO
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Recommend Dealer
No
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Apr 14, 2025

Brandon Honda responded

Dear Ashwhite_CEO, Thank you for bringing this to my attention. I’m sorry to hear that the issue with your vehicle was not resolved after the fuel pump replacement and that you're still experiencing the same concern. I understand how frustrating it is to feel like time and money were spent without a solution. I'd like to personally review your service visit and work with our team to determine the next steps. Please contact me directly at 813-664-1234 or rvanhart@brandonhonda.com so we can look into this further and see how we can assist. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

April 11, 2025

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I always have a great experience from the moment I arrive for service until the time I leave. The staff is friendly and welcoming, and the waiting area is comfortable. I appreciate that a shuttle is also ava More

by milesrealestate
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 11, 2025

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Employee Rating

Great experience; my service advisor was knowledgeable about my issue and up front about the necessary repair and cost. Great customer service experience without any unnecessary upsell More

by RAlewine
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Lampp

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April 10, 2025

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Tom was great! Very informative and completed the work I requested in a timely manner. More

by Sashahayles
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Service Communication
Recommend Dealer
Yes
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April 04, 2025

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Called Tom, set up a quick appointment. Was in and out within an hour. And the price was surprisingly low. More

by SANDREWS33
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Recommend Dealer
Yes
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April 03, 2025

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Thomas was very helpful he no his job and was very helpful I will come back More

by Jvalericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Lampp, Rick Schoen

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April 02, 2025

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Everyone was very helpful, courteous,and knowledgeable. Not one bad thing to say. Keep up the good work! More

by patsteenwyk
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Conteras

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April 02, 2025

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Employee Rating

Brandon Honda is JUST OUTSTANDING, along with like Thomas Gernhart providing 5 star customer service. More

by SmoothAccordEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The mechanic that worked on my vehicle.

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April 01, 2025

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Employee Rating

He was amazing and very informative about the process. He provided information on how long it will take to get my car fixed More

by Keilin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 31, 2025

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Employee Rating

Very polite great service willing to help whichever way possible very glad I chose Brandon Honda More

by RODRIGUEZWORK4U
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Lampp , Andy has helped my and am very grateful to him.

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