Thomas Gernhart

⭐ 1 Star I had a very disappointing experience at Brandon Honda’s service department. Despite having a scheduled appointment, I was not approached or acknowledged when I arrived. I came in for a r Brandon Honda’s service department. Despite having a scheduled appointment, I was not approached or acknowledged when I arrived. I came in for a routine oil change and to address a check engine light that had already been diagnosed by another Honda dealership. Before even inspecting my vehicle, the service advisor, Tom, attempted to upsell me a $6,000 “100k maintenance package” consisting of parts replacements and labor—without first evaluating the condition of the car. This immediately raised concerns about transparency and integrity. When I asked about resolving the check engine light, I was told I would need to pay $265 for another diagnostic fee, even though the issue had already been diagnosed by a Honda dealership. I was informed there were no notes in their system because it was done at a different Honda location, which points to a serious lack of communication between dealerships—and the customer is expected to pay the price for that disconnect. I was also quoted $600 for a spark plug replacement, with spark plugs priced at $54.99 each (not including labor), despite the same NGK spark plugs retailing for a fraction of that cost. The pricing felt excessive and intentionally inflated. The overall experience relied heavily on scare tactics and aggressive upselling, rather than honest assessments and customer-focused service. Multiple service recommendations were made without even looking at the vehicle. If you’re comfortable paying well above market rates and being pushed into unnecessary service packages, this may be the place for you. Otherwise, I strongly recommend seeking service elsewhere. More

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LaQuita "Q" Smith attitude was great and made us feel like it was a safe purchase. like it was a safe purchase. More

by bkskinner1 Verified Customer Verified Customer

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Joan Caminiero was very efficient and explained the process well. He is a great communicator and made us feel welcome and at ease. Tom Gernhart was outstanding in every category in the service depa process well. He is a great communicator and made us feel welcome and at ease. Tom Gernhart was outstanding in every category in the service department. More

by imakeunumb Verified Customer Verified Customer

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I want to thank the management and sales associate that helped me purchase my automobile. I had a budget as to what I wanted to pay and car note. We had several discussions regarding final price and monthl helped me purchase my automobile. I had a budget as to what I wanted to pay and car note. We had several discussions regarding final price and monthly payment. I was not satisfied with the first final numbers. Management recalculate the numbers which was satisfactory for me. The sales and management team were very professional and did an excellent job working with me with what I wanted. More

by hhastie Verified Customer Verified Customer

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He was fast and kept me up to date on my vehicle at all times. times. More

by ELIZABETHGERNHART Verified Customer Verified Customer

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I usually receive great service at this dealership, the service associates are top notch, informative and knowledgeable. service associates are top notch, informative and knowledgeable. More

by Maureenheadley413 Verified Customer Verified Customer

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They add an additional 3% to your bill if you use a charge card to pay the bill and do not warn you about the charge. Instead they say it is posted but it must be in very fine print because I spent 8 h charge card to pay the bill and do not warn you about the charge. Instead they say it is posted but it must be in very fine print because I spent 8 hours at the shop and never saw one warning about the extra charge if a credit card is used. More

by ksraisch Verified Customer Verified Customer

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Service was good. Appreciate the thorough explanations on the services and recommended services. Would come back again Appreciate the thorough explanations on the services and recommended services. Would come back again More

by KAMREBECCA Verified Customer Verified Customer

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I was greeted well and was well informed of the items being worked upon. The waiting lobby is also clean. being worked upon. The waiting lobby is also clean. More

by Togetcar Verified Customer Verified Customer

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Great service, attention to detail, open candor, and explanation of all the available services for my auto explanation of all the available services for my auto More

by dslowary Verified Customer Verified Customer

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