Thomas Brennan | Page 2

I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

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Christian Miller has won the most outstanding sales personnel for Lexus that I've ever encountered I believe this is the fifth car we purchased from this dealership and it's because of Christian Miller personnel for Lexus that I've ever encountered I believe this is the fifth car we purchased from this dealership and it's because of Christian Miller on his knowledge and expertise. More

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Colin was great. Very helpful and not pushy. Tom Brennan was also very good to work with on my trade in. Dealership is clean and inviting and everyone there is rea Very helpful and not pushy. Tom Brennan was also very good to work with on my trade in. Dealership is clean and inviting and everyone there is really nice. This was the smoothest and most enjoyable car buying experience we have ever had. Will definitely be back. More

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Working with Margaret Graham was a pleasure! She was very professional, courteous, and trustworthy. She helped us believe there are great salespeople still exist in the industry. Michael Gleydur She was very professional, courteous, and trustworthy. She helped us believe there are great salespeople still exist in the industry. Michael Gleydura the Sales Manager also was very professional and made us feel comfortable. The rest of the team was great to work with, so thank you all! More

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David helped me find the right Lexus - thanks for your patience and support through this process! patience and support through this process! More

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I can't say enough about the team at Lexus of Cleveland. From sales to service, you can expect to have a seamless experience. Thank you to Simon and Peter Map in making this purchase easy and enjoyable. From sales to service, you can expect to have a seamless experience. Thank you to Simon and Peter Map in making this purchase easy and enjoyable. More

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The best car buying experience I have ever had, Ryan was the upmost professional and saved me so much money. the upmost professional and saved me so much money. More

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Seth met all of my needs and made what is usually a painful process very easy. painful process very easy. More

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