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Terrie Horton

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Terrie Horton

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Terrie Horton

Finance Service Manager

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.8

719 Reviews

Overview Reviews (719) Inventory (513)

4.8

719 Reviews

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719 Reviews of Terrie Horton

April 09, 2025

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Employee Rating

Our salesman was extremely helpful and fun to work with. Unfortunately, the additional warranty service add-ons and dealer fees were not disclosed up front and surprised us at the end. That led to a high pr Unfortunately, the additional warranty service add-ons and dealer fees were not disclosed up front and surprised us at the end. That led to a high pressure extended warranty discussion during financing/checkout. More

by troy.sheeley

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sage Herrera

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April 08, 2025

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Employee Rating

Jimmy at Robert Brogden was a pleasure to work with. He helped me get exactly what I wanted and didn’t waste time doing it. I will definitely come back for my next purchase. He helped me get exactly what I wanted and didn’t waste time doing it. I will definitely come back for my next purchase. More

by jay.staude

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tim Lewis, Jimmy Carpenter

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Apr 08, 2025 -

Robert Brogden Buick GMC responded

Thank you, Jay, for your wonderful review! We are thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC and that our team, including Jimmy, was able to assist you in finding exactly what you wanted. We look forward to welcoming you back for your next purchase! Sincerely, The Robert Brogden Buick GMC Team

April 07, 2025

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Employee Rating

Tricia was very communicative and informative on what was going on. She knew I was disappointed to have an issue with my brand new car and did everything possible to Aleve that going on. She knew I was disappointed to have an issue with my brand new car and did everything possible to Aleve that More

by mfoley004

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Tricia Hecker

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Apr 08, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that you found Tricia communicative and informative regarding your brand new car issue. At Robert Brogden's Olathe Buick GMC, we strive to ensure our customers feel supported throughout their journey. Your feedback means a lot to us, and we hope to assist you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 03, 2025

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The people i worked with were very friendly and listened to my questions and concerns. to my questions and concerns. More

by pjohnson6363

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jake Blackman, Ryan O'Connor, Jimmy Carpenter

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Apr 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're delighted to hear that our team was friendly and attentive to your questions and concerns. At Robert Brogden's Olathe Buick GMC, we strive to provide excellent customer service, and it’s great to know we hit the mark with you. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 03, 2025

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Recently bought a 2025 GMC Yukon Denali from this dealership. Sam was great to work with and was quick to follow up after purchase. dealership. Sam was great to work with and was quick to follow up after purchase. More

by sashat

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Skid

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Apr 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience purchasing your 2025 GMC Yukon Denali from Robert Brogden's Olathe Buick GMC. It's fantastic to know that Sam provided you with excellent service and follow-up. We appreciate your business and look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

April 02, 2025

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Quick, efficient experience buying the truck and great customer service. Ryan was straight-forward and has been great to deal with. customer service. Ryan was straight-forward and has been great to deal with. More

by jelliott67opks

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ryan O'Connor

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Apr 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! We’re thrilled to hear you had a quick and efficient experience buying your truck at Robert Brogden's Olathe Buick GMC. It’s great to know that Ryan provided you with excellent customer service. We hope to see you again soon – enjoy your new truck! Sincerely, The Robert Brogden Buick GMC Team

April 02, 2025

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Worked with me and got me exactly what I wanted. Sam was great and easy to work with. Sam was great and easy to work with. More

by adieterman92

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Skid

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Apr 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you got exactly what you wanted and that Sam made your experience enjoyable. At Robert Brogden's Olathe Buick GMC, we strive to provide exceptional service, and your feedback is truly appreciated. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

April 02, 2025

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Employee Rating

Ramiro was great, he helped answer all or questions and gave us straight answers. Five stars. gave us straight answers. Five stars. More

by justinwdryer

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ramiro Saenz

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Apr 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Justin! We're thrilled to hear that Ramiro provided you with clear answers and excellent service at Robert Brogden's Olathe Buick GMC. We appreciate your five-star review and look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

April 01, 2025

Dealership Rating

Employee Rating

Ramiro is amazing! He was very professional, courteous, knowledgeable, and friendly. I can't say enough about this young man. I'm sure he will go far in life. You'r He was very professional, courteous, knowledgeable, and friendly. I can't say enough about this young man. I'm sure he will go far in life. You're very lucky to have him as an employee. Mallory Hirner More

by mallory

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ramiro Saenz

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Apr 02, 2025 -

Robert Brogden Buick GMC responded

Thank you, Mallory, for your wonderful review and kind words about Ramiro! We are thrilled to hear about your positive experience at Robert Brogden's Olathe Buick GMC. He is indeed a fantastic member of our team, and we appreciate your recognition of his professionalism and knowledge. We hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 31, 2025

Dealership Rating

Employee Rating

I’m very happy with my experience at Brogden. Everyone was professional and helpful. From the sales people to the financial gal we were treated with good humor and respect. There were a few probl Everyone was professional and helpful. From the sales people to the financial gal we were treated with good humor and respect. There were a few problems that arose but they were taken care of in good order. It was a pleasure doing business with them Thanks Nancy Gauert More

by nhgauert

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Skid, Lacey Pfannenstiel , Logan. He was great and did most of the work

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Apr 01, 2025 -

Robert Brogden Buick GMC responded

Thank you, Nancy, for your wonderful review! We’re thrilled to hear that you had a positive experience at Robert Brogden's Olathe Buick GMC. It’s great to know our team impressed you with their professionalism and respect. We appreciate your understanding regarding the issues that arose and are glad they were handled promptly. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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