Terrence Espiritu

This is absolutely the worst dealer experience I have had in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning to others! 1. I originally scheduled service on a Saturday for a bad hood switch that was setting off the alarm intermittently. 2. Norm Reeves confirmed the switch setting off the alarm and also found the rear passenger door also, so they assumed the 'BCM Module Unit' was bad because two faulty switches are unlikely. 3. They ordered a new one and said it would arrive Tuesday, it arrived Friday 4. I had already scheduled my service for the next Saturday thankfully, even though Edward wanted to schedule it for the earlier Tuesday. 5. Saturday the service was completed, and guess what!!! My alarm went off again in the middle of the night and several times during a Sunday Church service!!! I am furious!!! The hood switch was never replaced or adjusted! Norm Reeves service people are only good for changing oil, rotating tires and running diagnostics, but even that is a joke. What good are perfect Diagnostic reports, if they don't register faulty switches or abnormalities in alarm notifications ?! I will visit another dealer, if they can't fix my hood either, and or the hood switch shorts and causes my 'BCM Module Unit' to fail again, I will sue Norm Reeves and demand a replacement vehicle based on the California State Lemon law(s). I did not purchase a Honda to have to spend every Saturday since I purchased a BRAND NEW CAR to take it into service, I would have bought American for that if I wanted this kind of torture! I have Christmas and holidays that I had to cancel because I don't have a car that won't set off an Alarm while parked in a nice resort in the middle of the day or night! This is NOT THE END! More

by very.upset.with.norm.reeves Verified Customer Verified Customer

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Great dealership and great customer service! When I went in to the dealership I wasn’t sure which car was right for me but mr. Terrence Espiritu showed me around and gave me a full tour of the l When I went in to the dealership I wasn’t sure which car was right for me but mr. Terrence Espiritu showed me around and gave me a full tour of the lot and availability. Terrence helped me pick out the perfect car for me and my family. Super satisfied with the purchase and highly recommend this dealership! I love my new 2025 Honda crv 😎. Thankyou Terrence you were so helpful from start to finish. Looking forward to doing business again in the near future! Sincerely Travis More

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Great service. Took the time to answer questions and did not feel rushed or pressured. Transparency is very important to me and I felt like the information I was gi Took the time to answer questions and did not feel rushed or pressured. Transparency is very important to me and I felt like the information I was given was very honest, which I greatly appreciated. More

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excellent customer service staff very friendly they give me good deal for my first Honda 👍👍👍👍 me good deal for my first Honda 👍👍👍👍 More

by dr7ups Verified Customer Verified Customer

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I had an awesome experience working with Terrence. They were super friendly, easy to talk to, and really knew their stuff. No pressure at all — just helpful and honest. They helped me find the righ They were super friendly, easy to talk to, and really knew their stuff. No pressure at all — just helpful and honest. They helped me find the right car for my budget and made the whole process quick and smooth. I really appreciated how patient they were with all my questions and how they made sure I understood everything before signing. Definitely recommend checking them out if you’re looking for a new ride! More

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Terrence was amazing helping pick and purchase my Honda Accord Sport 🤝 love the color and the service was excellent I would recommend him to my friends and family 🫡 Accord Sport 🤝 love the color and the service was excellent I would recommend him to my friends and family 🫡 More

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I do all my car business through this man right here. Best in the biz! I never stop talking about him! Best in the biz! I never stop talking about him! More

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Terrence was helpful, patient and knowledgeable about all things Honda He helped me find the best finance option for me! things Honda He helped me find the best finance option for me! More

by sarahrohan526 Verified Customer Verified Customer

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Very helpful and knowledgeable & glad I was able to snatch a SUV up when I was there. snatch a SUV up when I was there. More

by pjporras562 Verified Customer Verified Customer

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Terrence was very professional, friendly and helpful. I had to return a rental car before picking up the purchase and Terrence picked me up from the rental and brought me back to the dealership. He went I had to return a rental car before picking up the purchase and Terrence picked me up from the rental and brought me back to the dealership. He went out of his way to help. More

by ekatdiggs Verified Customer Verified Customer

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