Tara Perri

Toyota of Scranton responded

SLYINPA, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that our communication and timely service stood out to you. We always strive to be on top of our game, and it’s great to know that you would recommend us. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Cappy, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are glad to hear that you found our employees friendly and accommodating. We appreciate you taking the time to complete this review. We understand you have had some disappointing experiences when servicing your vehicles. We have had discussions regarding those experiences. We did our best to assist with an issue recently. We value your loyalty as a customer who has purchased two vehicles from us, and it is our priority to regain your trust. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service. Regards, Mary Jo Prenp Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for your kind words, Ryan. We're thrilled to hear that you had a positive experience with our service department, particularly with Dave Grieco. Delivering exceptional service is always our top priority, and it's wonderful to know that Dave made your experience memorable. We truly appreciate your business and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Warm regards, Mary Jo Preno

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JERRYJAMES, We're delighted to learn that you had a smooth and efficient experience at Toyota of Scranton. Our team works hard to streamline the car-buying process, and it's rewarding to know that it made a positive impact on your visit. Thank you for choosing us, and we hope to continue exceeding your expectations. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

DOMFCO, Thank you for taking the time to share your wonderful experience with us at Toyota of Scranton. We greatly appreciate your positive feedback and recommendation. It's fantastic to hear that you found our dealership to be inviting and that Doug, your salesperson, provided you with exceptional service. Our entire team takes great pride in creating a welcoming and respectful environment for our customers, from the moment you contact us to your visit at the dealership. We're pleased to hear that you had positive interactions with our receptionist and food service workers as well. We strive to make every aspect of your experience with us as pleasant as possible. Your kind words about our professionalism mean a lot to us, and we are truly grateful for your recommendation. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you, and your satisfaction is our top priority. Thank you for choosing Toyota of Scranton, and we look forward to the opportunity to assist you again in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

audiltr, Thank you for taking the time to provide feedback on one of our team members, Tara. Tara is devoted to providing our guests with the best in customer service. She wants you to enjoy coming to our dealership and makes sure your visit goes smoothly. Thanks again, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Toyota of Scranton responded

perripatricia, Thank you for taking the time to provide feedback on your recent sales visit to our dealership. We are thrilled you are so pleased with our team. Thanks for letting us know. Enjoy your new vehicle. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

John, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com