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Susan Brown
160 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more160 Reviews
Write a ReviewDealership Experience
4 yrs, 3 mos
Industry Experience
22 yrs, 6 mos
Languages Spoken
English
160 Reviews of Susan Brown
January 19, 2026
It started out great, but when it was time to buy, it was one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked question one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked questions (like a reflector getting fixed before driving away after purchase, windshield crack being fixed, title being mailed later and didn’t receive an answer multiple times, then were told it could be taken care of before we drove off, only to find out in the 11th hour that we’d have to come back 3 separate times to resolve each issue. The windshield guy ended up coming out to the house to fix, but we still made 3 trips back to the dealer to get things fixed and finalize the title. The sales rep didn’t seem to understand how off putting that was and didn’t really take ownership of the problem. Deflected, offered proof to of things we weren’t even concerned about, but never really tried to make it right. It felt like she made the sale and didn’t really care what happened after that bc she got her commission. Said that wasn’t her goal, but didn’t do anything to demonstrate otherwise. More
by Ft
Verified CustomerOther Employees Tagged: Emma Miranda
January 17, 2026
Tyler made the whole process quick and easy. From beginning to end, we were treated with courtesy and respect. Would definitely recommend Subaru of Gwinnett to others. From beginning to end, we were treated with courtesy and respect. Would definitely recommend Subaru of Gwinnett to others. More
by TANDLM
Other Employees Tagged: Tyler Jones
January 04, 2026
The absolute best dealership I have ever bought a car from! I will now recommend to all my friends. from! I will now recommend to all my friends. More
by TAMHARGRAVE
Other Employees Tagged: Lance Willhite, Blake Henley, Julie Adams
January 01, 2026
The service and attention towards the sale was great clear communication about requested docs from Jody and Susan best car sale i ever had. clear communication about requested docs from Jody and Susan best car sale i ever had. More
by DOROTHY
Other Employees Tagged: Jody Vaughn
December 23, 2025
The process of purchasing my new Subaru was easy and stress free. The staff was able to work with my schedule and get me in and out. I’m love my new car and would recommend them to my friends and family stress free. The staff was able to work with my schedule and get me in and out. I’m love my new car and would recommend them to my friends and family. More
by C7HEENAN
Other Employees Tagged: Lance Willhite, Tyler Jones
December 19, 2025
We had a great experience at the dealership. The sales team made the purchase an easy process. The sales team made the purchase an easy process. More
by SGBMHARRIS
Other Employees Tagged: Julie Adams, Emma Urquia , Preston Hays - 5 stars
December 19, 2025
We normally dread purchasing a car because of high pressure sales people and price games. This dealership was not difficult but very easy to work with and professional . Highly recommend David who wo pressure sales people and price games. This dealership was not difficult but very easy to work with and professional . Highly recommend David who worked hard to find us the car we wanted. The modern and new building is also a positive perk with a nice waiting area and good coffee :) More
by august
Other Employees Tagged: Emma Urquia, David Gosalvez, Caroline Bowen , Julie was also very helpful with our after sales demo’s on using all the features
December 04, 2025
Buying a car from an out of town dealer can seem challenging. With Jody and Susan I was able to buy my dream car while in another country. Super simple, straightforward process and pricing. challenging. With Jody and Susan I was able to buy my dream car while in another country. Super simple, straightforward process and pricing. More
by WESLEY.MATTHEWS2311
Other Employees Tagged: Adam Anderson, Jody Vaughn
December 02, 2025
Friendly professional service. Buy process was easy and quick. David was great to work with. I would highly recommend this dealership. Buy process was easy and quick. David was great to work with. I would highly recommend this dealership. More
by de2678008
Other Employees Tagged: Julie Adams, David Gosalvez
November 19, 2025
Great experience from start to finish. This is definitely my dealer of choice for purchases and service. This is definitely my dealer of choice for purchases and service. More
by MELMERE
Other Employees Tagged: Emma Urquia, Lawrence Le
