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Susan Brown
177 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more177 Reviews
Write a ReviewDealership Experience
4 yrs, 8 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
177 Reviews of Susan Brown
April 01, 2026
I don't write reviews, could not send without typing 15 words. I dont thing that should be required words. I dont thing that should be required More
by KREGAN1
Verified CustomerOther Employees Tagged: Lance Willhite, Emma Urquia , Preston
March 11, 2026
Thanks for helping us pick out our new vehicle. You guys were very helpful. Looking forward to attending Subaru school and learning more about our Forester. You guys were very helpful. Looking forward to attending Subaru school and learning more about our Forester. More
by alhartman55
Other Employees Tagged: Kody Traylor, Emma Urquia, Ana Jones
February 26, 2026
Everyone was pleasant and friendly, no pressure and the vehicles practically sold themselves . It was an awesome experience vehicles practically sold themselves . It was an awesome experience More
by MRBLBYRD
Other Employees Tagged: Emma Urquia , Preston Hays
February 26, 2026
Emma and Susan were the best people I could have come in contact with. From the time I reached out to the dealership about the car until I got the keys contact with. From the time I reached out to the dealership about the car until I got the keys More
by SWADE10
Other Employees Tagged: Emma Miranda
February 19, 2026
Wonderful experience when we purchased our new Outback. The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy with our new car. More
by AMG1158
Other Employees Tagged: Lance Willhite, Julie Adams, Frankie Mercardante, Caroline Bowen
February 05, 2026
It has been a very pleasant experience to date. Caleb was an outstanding salesman to deal with although he is not listed in your "pick list" Have met Lance Willhite only through correspondence. Caleb was an outstanding salesman to deal with although he is not listed in your "pick list" Have met Lance Willhite only through correspondence. More
by R_T_NORRIS
Other Employees Tagged: Lance Willhite
January 30, 2026
BEST car buying experience ever! !! Everyone was great. Matthew and Susan are AWESOME! I would highly recommend and I love my Subaru! !! Everyone was great. Matthew and Susan are AWESOME! I would highly recommend and I love my Subaru! More
by CHRISTY041171
Other Employees Tagged: Matthew Buckles
January 19, 2026
It started out great, but when it was time to buy, it was one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked question one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked questions (like a reflector getting fixed before driving away after purchase, windshield crack being fixed, title being mailed later and didn’t receive an answer multiple times, then were told it could be taken care of before we drove off, only to find out in the 11th hour that we’d have to come back 3 separate times to resolve each issue. The windshield guy ended up coming out to the house to fix, but we still made 3 trips back to the dealer to get things fixed and finalize the title. The sales rep didn’t seem to understand how off putting that was and didn’t really take ownership of the problem. Deflected, offered proof to of things we weren’t even concerned about, but never really tried to make it right. It felt like she made the sale and didn’t really care what happened after that bc she got her commission. Said that wasn’t her goal, but didn’t do anything to demonstrate otherwise. More
by Ft
Other Employees Tagged: Emma Miranda
January 17, 2026
Tyler made the whole process quick and easy. From beginning to end, we were treated with courtesy and respect. Would definitely recommend Subaru of Gwinnett to others. From beginning to end, we were treated with courtesy and respect. Would definitely recommend Subaru of Gwinnett to others. More
by TANDLM
Other Employees Tagged: Tyler Jones
January 04, 2026
The absolute best dealership I have ever bought a car from! I will now recommend to all my friends. from! I will now recommend to all my friends. More
by TAMHARGRAVE
Other Employees Tagged: Lance Willhite, Blake Henley, Julie Adams
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