Sunny Dalavai | Page 4

Always a pleasure to deal with the Empire Toyota Service Center in Huntington, and in particular, I'm always pleased by the individual attention and concern by Sunny Dalavai in the Service writing office. Center in Huntington, and in particular, I'm always pleased by the individual attention and concern by Sunny Dalavai in the Service writing office. I go out of my way, miles out of way, to be serviced by Empire Toyota. I live much closer to at least two other Toyota dealers, but one in particular, the few times I was serviced by them, treat their customers rather bluntly, and without the same personal touch by Empire. Sunny is great to deal with. And I must also give a shout out to William Bonilla, who is also very kind and courteous to deal with. More

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The only person who was rude was some person behind a counter who couldn’t answer which door I should exit to get to where my car would be after service. He actually said “I have no idea, ask someone els counter who couldn’t answer which door I should exit to get to where my car would be after service. He actually said “I have no idea, ask someone else” More

by DTM23020 Verified Customer Verified Customer

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Easy and efficient service - was in and out of the dealership quickly and back on the road! dealership quickly and back on the road! More

by DANIEL.SCHRAFEL Verified Customer Verified Customer

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Service rep was very personable and knowledgeable. Got me in and out in a reasonable timeframe. Got me in and out in a reasonable timeframe. More

by Brandy Verified Customer Verified Customer

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Mi nombre es Jorge y Huntington Toyota Dan el mejor servicio fui a tros consesionario y no me pudieron ayudar estoy muy contento con el servicio y la amabilidad que los atendió el señor Ray muchas grac servicio fui a tros consesionario y no me pudieron ayudar estoy muy contento con el servicio y la amabilidad que los atendió el señor Ray muchas gracias a Huntington Toyota More

by JORGEMARTINEZ201108 Verified Customer Verified Customer

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They are amazing service center. They called me and fixed my bumper.i am happy They called me and fixed my bumper.i am happy More

by sharfeesakib Verified Customer Verified Customer

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STAY AWAY. If you value your money look elsewhere. The methods this service shop employs to part you from your cash is egregious, unjustified, and borderline If you value your money look elsewhere. The methods this service shop employs to part you from your cash is egregious, unjustified, and borderline predatory. Let’s start with pricing. This location presents a $179 charge in labor fees. But that’s what it seems on the surface. In reality, the labor fee grows much larger- astronomically so- when they hand you the receipt. In my case, my vehicle was serviced for 4 and a half hours and cost $2000 in labor- even more so before a so called “discount” (I’ll get to that later). Despite the $179 price tag for labor- the actual cost of labor equaled $450. Why so much? This was hastily explained away as more mechanics performing work, thus driving the cost up (despite only one mechanic being listed on the receipt). $179, already a high number, is a fake and misleading cost. Although the manager claims to derive price numbers from a book, there is absolutely no way to check if protocols are followed correctly. Were there actual multiple mechanics working on my car? If so how long were the multiple mechanics needed? Is it possible that one mechanic assisted only for a short moment, and thus allowed the service station to charge over 2.5 times what they should? Possibly. The issue is- there is NO transparency. Management could lie to your face to charge more, and customers would have no idea. Places like this take advantage of people, especially since the general knowledge on how cars work has been on the decline. They WILL charge you much more than they should, take your car elsewhere and find out. The salesman WILL up-charge you tremendously, and give you a slight discount at the end to make you feel grateful- a predatory tactic to get away with such high costs. Whether they actually repair vehicles effectively, I can’t say. Every. Single. Time. I bring my vehicle in, they find something wrong with it, something that will cost multiple thousands of dollars to fix. Every time. I do not use my car all that much. The mileage is quite low. I do not trust these people that they have the customer's best interest in mind- just their money. Now I can’t accuse them of lying about the state of my car to get me to pay more money, BUT I absolutely do not trust them since there is no transparency. The salesman themselves vary. I have met a few that seem decent enough. And a few that are awful. I can tell when people lie to me and I can tell when people dodge questions. Sleaziness is associated with car salesmen for a reason I suppose. To sum up- don’t come here. Don’t lose money to these legal thieves. Stay. Away. More

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Sunny was extremely knowledgeable and helpful. So much so that I made sure to take one if his cards. I'll definitely request him next service So much so that I made sure to take one if his cards. I'll definitely request him next service More

by CLADENHEIM Verified Customer Verified Customer

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Sunny was excellent! He is courteous and efficient. The only place I go to service my Toyota. He is courteous and efficient. The only place I go to service my Toyota. More

by sharif.elmatary Verified Customer Verified Customer

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So helpful - broke down in Manhattan. Got a tow to Huntington Toyota. They gave me a ride home. Car fix took a week so they lent me a nice loaner, no charge. Kept me updated. They re Got a tow to Huntington Toyota. They gave me a ride home. Car fix took a week so they lent me a nice loaner, no charge. Kept me updated. They really made a difficult situation very easy and stress free. They were terrific. More

by jungreis Verified Customer Verified Customer

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