Mayreli Ventura

I need to take the time to emphasize what an amazing experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and i experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and is need of replacement. I must say every single time I called the business I was met with professional and courteous staff. I was always transferred in a timely manner and I would honestly state that 9 out of 10 calls I was able to speak directly to my advisor Keith Mckenna . The time line from the initial drop off, the assessment, warranty involvement and repair was much longer than anticipated, but completely out of the dealerships hands. The warranty company involvement delayed progression and the back order of my needed parts were another contributing factor. I say this to say the handling and communication of the entire experience was top tier. Keith was with me every step of the way with facts, answers for all my questions and he gave me complete confidence during the entire process. I never felt left out or wondering. I have never owned a newer vehicle, I have never purchased an outside warranty or had major repairs done before on a vehicle. The entire process was constant, consistent smooth communication and updates from day one to the last day at the dealership. I never doubted Keith, the team of mechanics or the customer service girls with delivering a message to Keith. This entire ordeal happened during Xmas week and during snow storms. Keith provided a rental vehicle and support the entire way, he even assisted me with the transport company I hired to pick up my truck and ship it back to my house in Virginia. I have worked in retail and customer service my entire life and could not have done a better job then your entire staff. You guys rock. My truck drives perfect and all issues were resolved. Thank you all sincerely for going above and beyond. More

Report | Print

I want to emphasize that Empire Toyota of Huntington provides truly outstanding and remarkable service. My first experience was last year when I went in for my initial inspection. I was attended to imm provides truly outstanding and remarkable service. My first experience was last year when I went in for my initial inspection. I was attended to immediately, and the service advisor was professional, respectful, courteous, and accommodating. She even let me know that I could stop by anytime for service. Yesterday, I called to schedule my 10,000-mile service. The front desk staff was just as professional, respectful, and polite, offering flexible scheduling and assuring me they would accommodate my needs. Today, I called to reschedule my appointment from 2:00 PM to 11:00 AM, and once again, I received the same exceptional level of service from Jasmine. She had no problem adjusting to my change in schedule. When I arrived, the service advisor Mayreli Ventura was outstanding and took the time to explain everything in detail. The car was ready within an hour. In all my years of visiting dealerships, this one is by far the best I have ever experienced. Keep up the good work Guys. Thank you very much Mohamed Khan More

Report | Print

prompt courteous service. Showed up early took care of my service needs and was out the door within an hour as promised Showed up early took care of my service needs and was out the door within an hour as promised More

by john.cunsolo Verified Customer Verified Customer

Report | Print

Mayreli was professional. Had an oil change and tire rotation. The service was completed in less than an hour. Had an oil change and tire rotation. The service was completed in less than an hour. More

Report | Print

Wait time was excellent service dealer very helpful. Would recommend Toyota service center. Thank you. Would recommend Toyota service center. Thank you. More

by TREEGALLO Verified Customer Verified Customer

Report | Print

May was very pleasant and nice. She answered some questions I had easily and completely. Clean location with pleasant peo0le. She answered some questions I had easily and completely. Clean location with pleasant peo0le. More

by GW121056 Verified Customer Verified Customer

Report | Print

The dealer was unable to fix an ongoing rattling/creaking in the driver side B pillar. in the driver side B pillar. More

by Peterilovic Verified Customer Verified Customer

Report | Print

Mayreli was extremely pleasant and welcoming and we found the waiting room area very comfortable. the waiting room area very comfortable. More

by memoll Verified Customer Verified Customer

Report | Print

It’s always a good experience. Really good customer service. I’ve been with this dealership for years now. I never had a problem. Really good customer service. I’ve been with this dealership for years now. I never had a problem. More

by Clusiot Verified Customer Verified Customer

Report | Print

Fastest service I’ve ever done in a Toyota shop ever. I was in and out in no time. And honestly the best service I’ve had in a while. I was in and out in no time. And honestly the best service I’ve had in a while. More

by rkonuah Verified Customer Verified Customer

Report | Print