KEITH P MCKENNA

Keith is an excellent professional manager. He understood all my concerns and answered all my questions. I would definitely recommend him as your service manager. He understood all my concerns and answered all my questions. I would definitely recommend him as your service manager. More

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I need to take the time to emphasize what an amazing experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and i experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and is need of replacement. I must say every single time I called the business I was met with professional and courteous staff. I was always transferred in a timely manner and I would honestly state that 9 out of 10 calls I was able to speak directly to my advisor Keith Mckenna . The time line from the initial drop off, the assessment, warranty involvement and repair was much longer than anticipated, but completely out of the dealerships hands. The warranty company involvement delayed progression and the back order of my needed parts were another contributing factor. I say this to say the handling and communication of the entire experience was top tier. Keith was with me every step of the way with facts, answers for all my questions and he gave me complete confidence during the entire process. I never felt left out or wondering. I have never owned a newer vehicle, I have never purchased an outside warranty or had major repairs done before on a vehicle. The entire process was constant, consistent smooth communication and updates from day one to the last day at the dealership. I never doubted Keith, the team of mechanics or the customer service girls with delivering a message to Keith. This entire ordeal happened during Xmas week and during snow storms. Keith provided a rental vehicle and support the entire way, he even assisted me with the transport company I hired to pick up my truck and ship it back to my house in Virginia. I have worked in retail and customer service my entire life and could not have done a better job then your entire staff. You guys rock. My truck drives perfect and all issues were resolved. Thank you all sincerely for going above and beyond. More

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I have already spoken to Your manager and expressed My satisfaction with the dealership and specially Keith and working crew satisfaction with the dealership and specially Keith and working crew More

by tduggan1961 Verified Customer Verified Customer

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Everything went great, the service was expedited. Keith McKenna kept me informed and was great as a service representative. No, issues with the service visit at all. Only issue is with the phone call Keith McKenna kept me informed and was great as a service representative. No, issues with the service visit at all. Only issue is with the phone call. I received a phone call telling me there was an outstanding recall for my car. However, when I arrived, it turns out I dealt with this recall five months ago. I was due for service, so this was done instead. Later on that day, I received a phone call stating, I was due for service. I would hope the service records would be coordinated with the people who make the phone calls. More

by ourboyz Verified Customer Verified Customer

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Excellent service, Keith was amazing, keeping me updated on the progress of my repairs and making me feel comfortable. on the progress of my repairs and making me feel comfortable. More

by Acuarius_89 Verified Customer Verified Customer

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Great treatment and service I would recommend the place to my friends thank you again to my friends thank you again More

by AJACKOFSKY Verified Customer Verified Customer

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Couldn’t get app at Empire Chevy do i called Keith at Empire Toyota & he hooked me up with fast awesome service Empire Toyota & he hooked me up with fast awesome service More

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Keith was super fast & intelligent about my Arab 4 needs. Excellent service as usual. Thank you Empire Excellent service as usual. Thank you Empire More

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I've been here many times for routine maintenance and the service is always excellent. Staff is friendly and wait times are usually reasonable. My last time here I had a slightly longer than expected wait ti service is always excellent. Staff is friendly and wait times are usually reasonable. My last time here I had a slightly longer than expected wait time, but the service department reached out to me and offered a complimentary additional service to make up for my time. I appreciate their commitment to placing customers first and I will return in the future. More

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I’m very happy with this dealership! I’ve been coming here for 2years now. I never had a problem. The Staff is very nice! I’ve been coming here for 2years now. I never had a problem. The Staff is very nice! More

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