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Steven Chapman
Steven Chapman at Findlay Toyota
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Steven Chapman

Service Drive Manager

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.5
48 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

4 yrs, 8 mos

4.5

48 Reviews

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48 Reviews of Steven Chapman

March 03, 2025

Dealership Rating
Employee Rating

Excellent and friendly service. I would recommend this location in Henderson, Nevada. The service team member provided excellent service. More

by Kathyrn H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xavier Walker

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Mar 04, 2025

Findlay Toyota responded

Kathyrn, Thank you for leaving your 5 star review. We are glad to know that you had an excellent service experience. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon. K Thomas- Customer Relations Specialist

February 28, 2025

Dealership Rating
Employee Rating

2 year service my car has 12000 miles and they started I needed to have about $400 worth the work done on it More

by dmarionkaminski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rafat Abuzaid, Antwaun Bynum, Sam Alkhazzouz, Richard Castillo, Brandon Bush, Michelle Desrochers, Kyle Blum, Maverik Bodnar, Natalie Arenas

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February 10, 2025

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Employee Rating

Well for one I was given the wrong car when told my car was ready. I was then told that my oil pan was broken while oil change happened… leaving me without a car I was not able to go to work the day of the More

by jaxs2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2025

Findlay Toyota responded

Hello jaxz2000, Thank you for your feedback. After reviewing your repair order it was determined that your oil drain plug for your 2010 Camry with over 119,154 miles was stripped which was determined to possibly be caused from the high mileage on your vehicle. As a courtesy for the misinformation that we provided to you that your vehicle was ready for pick up we did not charge you to replace your oil pan and your oil change was also complementary. It was communicated with you that we would have your new oil pan installed the following morning and that we needed to keep your Camry overnight. I recall We asked you if you needed your vehicle overnight and you indicated no. We did provide you with a complementary Uber ride to and from our service department. We are truly sorry for any inconvenience that we have caused your and hope to offer you better service/ better experience in the future.

February 09, 2025

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Employee Rating

Very nice friendly clean place to do business with. At a pretty fair price. Have bought three cars from them More

by SHERYL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Castillo, Jamie Falcone

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Feb 11, 2025

Findlay Toyota responded

Sheryl4, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

February 01, 2025

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Employee Rating

They were great great great great, great great great great great great great great great great More

by LVFRYGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug De La Cuesta, Tim McFadden, Phill Crabtree, Richard Castillo, Jordan Santos, Kyle Blum, Maverik Bodnar, Dalton Mckenna, Natalie Arenas

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Feb 03, 2025

Findlay Toyota responded

LVFRYGUY, Wow Thank you for leaving your 5 star review. We're so glad to hear that you had a great, great great experience here at Findlay Toyota in Henderson. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

January 26, 2025

Dealership Rating
Employee Rating

Findlay Toyota Service Dept has serviced my Toyota’s since 1996. They are just as good as they were back then as they are now. I never feel pressured to do any service that I don’t believe or know is r More

by SHARONKENNEMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor

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Jan 27, 2025

Findlay Toyota responded

Sharon, We’re happy to see that you had a 5-Star experience. As a loyal customer your satisfaction is our top priority, and we look forward to serving you again in the future. K Thomas- Customer Service Specialist.

January 15, 2025

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Employee Rating

Excellent customer service. Friendly staff. Will buy my next car from Findlay. Miss the funny ads on tv More

by TWCHEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug De La Cuesta, Phill Crabtree, Jamie Falcone, Shaun Galicinao, Will Collier , Sam

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December 28, 2024

Dealership Rating
Employee Rating

The staff are friendly and professional, specially Steven. I always looking forward to see you guys for my car service More

by GANABAART
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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December 21, 2024

Dealership Rating
Employee Rating

Have been dealing with them for 22 years. The service people are friendly and courteous. More

by JLEWIT
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xavier Walker

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December 21, 2024

Dealership Rating
Employee Rating

Never had such great everything service, sales you name it and loaner car service was excellent More

by kennethcoley217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Castillo, Will Collier, Natalie Arenas , Richard Castillo

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