Steven Chapman

2002 Toyota Camry - stalling when stopping at street lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car was ready - got a lift to service dept. Paid .88 cents shy of $3,000.00 - drove out of the service bay and went over the speed bump and the loud noise was still there - I made a u-turn at the bay entrance and pulled back in - Spoke to the payment desk that after just paying 3 grand the problem is still there - asked to speak to Brian Short - unavailable - a service Mgr. named Steven asked what the issue was - I showed him the invoice for work done and we drove over the bump in the bay and he said "That's not good" I asked "don't they check their work when they are done?" - so I got a lift home - Steven offered to provide a rental but I declined - I found an invoice from 2014 where I requested this issue be addressed but all I get is charged for the work but a Band-Aid put on the problem - We have brought this car to Findlay for probably 15 years and also purchased a New highlander in 2013 so I haven't given up on Findlay but it is always a struggle to get that loyalty honored. Granted I am always taken care of it's always a struggle before hand. FYI Mr. Crabtree is supportive but there's only so much he can so as a service rep. More

by SAR71005 Verified Customer Verified Customer

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Phil has been our service write over 10 years Real Class service writer than listen service writer than listen More

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Unfortunately the tech did not tighten the oil pan plug and had to come back since I was dripping oil. Steven Chapman was professional and made it right when I brought it back. and had to come back since I was dripping oil. Steven Chapman was professional and made it right when I brought it back. More

by KIMBERLEYHOLSTE Verified Customer Verified Customer

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Excellent service, no problems encountered. Will be coming back for maintenance. Everybody were so helpful and nice. Will be coming back for maintenance. Everybody were so helpful and nice. More

by THRICIA_BONAAGUA Verified Customer Verified Customer

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Got me the results I needed. Good job to the service writer there name Mathew Stanley Good job to the service writer there name Mathew Stanley More

by PFAULKNER56 Verified Customer Verified Customer

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My service advisor Stephan Chapman makes my wait time worth a lot. His accuracy in his time knowledge make the wait worth a lot. worth a lot. His accuracy in his time knowledge make the wait worth a lot. More

by RICHARD.ZETTLER Verified Customer Verified Customer

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One of the worst experiences in dealing with dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately t dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately tampered with the engine component to force having it replaced IMMEDIATELY. I advise customers coming to this branch to emphasize to the customer agent that they must not manipulate or force inputs using the Techstream for any component before they get your approval to received the service. So I brought in my Toyota which has had a “check engine” sign for almost a week and no other apparent issues whatsoever. I drove it fine all around town and went hiking too. Once I was finally free I brought the car in to have it looked at. They gave me the error/diagnostic code and a quote to replace the electric coolant pump for ~ $1,400. I explained to the agent that I wish they have not tampered or took apart the existent pump because I would like to have a second opinion/quote at a local repair shop especially when a new OEM spare part with gaskets only cost $260. As soon as I left the Toyota Center —and literally less than a minute— the coolant temperature shot up to beyond HIGH and I was fortunate to be able to safely stop in the middle of the highway and waited until it was safe for me to take a u-turn and return safely to their service center. And guess what, I had to pay $1,300 as their tech “Donaldo” has recommended. It is reasons like this that people do not trust dealerships anymore. While these technicians and service agents try to impress their supervisors and managers by forcing sales, they lose customers with these questionable and potentially unethical practices back in the “repair workshop”. Very frustrating and pointless to discuss what you can’t see done on your car. My car was totally fine for a week being driven daily with only “check engine” sign, and a minute after I leave their dealership headed to another repair shop it dies on me. I hope their Customer Relations agent read this and investigate manipulating input values using the Techstream device to disable supply to such critical pumps and risk customers safety just to force them replace components and say “we told you so”. Think twice before getting repair done here, folks. More

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I feel overall it is still a good service department but also has slightly regressed from previous years I have been going there. also has slightly regressed from previous years I have been going there. More

by DMEDINA069 Verified Customer Verified Customer

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I’m very happy about my service with Findly Toyota at the East Gate branch. They offer uber ride option for the waiting period. They also are negotiable with my service prices. I just love this dealer ship o East Gate branch. They offer uber ride option for the waiting period. They also are negotiable with my service prices. I just love this dealer ship over others with their exceptional great services. They set the bar really high for others to learn from. Thank you again for your excellent service. More

by SZHANG2 Verified Customer Verified Customer

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Steven Chapman is amazing always making sure that i have an awesome experience he is the reason I come to this location for all my service needs an awesome experience he is the reason I come to this location for all my service needs More

by TM.COSENTINO Verified Customer Verified Customer

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