Steven Browder | Page 9

This dealership was friendly, professional and showed genuine interest in our comfort and concerns. Their service was very detailed and explained everything regarding the car and service. genuine interest in our comfort and concerns. Their service was very detailed and explained everything regarding the car and service. More

by gilstraprhonda725 Verified Customer Verified Customer

Report | Print

I've gone here for 5+ years. Overall, its been a mixed bag. Getting through their construction period was horrible. Now at least that part is done. But every single time I take Overall, its been a mixed bag. Getting through their construction period was horrible. Now at least that part is done. But every single time I take my 2021 vehicle in for oil change/tire rotation, they want to upsell me on all these "recommended" services. Every time. Usually totaling hundreds of dollars. Most recently, they said my serpentine belt could use replacing. (Not that it was worn or damaged, just because I was over 60K miles.) Now, a trusted local shop quoted me just shy of $200 for the job, using OEM belt (which they said was approx $40-45). This Hyundai service center? Quoted me $505.00 (and the belt itself was "approx $175)!!!!!!!!!!!!!! COME ON. Makes me wonder how many other times I blindly trusted their judgement and got ripped off. At least the employees are always nice and professional. More

by JenksHero Verified Customer Verified Customer

Report | Print

Stephen is an amazing support, kind and knowledgeable, and I am very grateful that he was the associate with whom I worked. Thank you for always being so attentive to detail and helping make this process and I am very grateful that he was the associate with whom I worked. Thank you for always being so attentive to detail and helping make this process smooth. More

by JUSTICEDESIREE Verified Customer Verified Customer

Report | Print

The staff completed the solution to my rattles successfully and thoroughly. They were very patient with me and were great about listeners. I believe they went out of their way to be sure I was h successfully and thoroughly. They were very patient with me and were great about listeners. I believe they went out of their way to be sure I was happy. I know have a go to place for both of our 2023 Hyundai cars. THANK YOU ! More

by williamkrisner6 Verified Customer Verified Customer

Report | Print

Very nice and polite. Did just what I wanted done. A very clean and friendly place. Did just what I wanted done. A very clean and friendly place. More

by vrodriquez407 Verified Customer Verified Customer

Report | Print

Steven did great job by explaining the issue and tackle it. I appreciate that and it. I appreciate that and More

by lateef_tiger2000 Verified Customer Verified Customer

Report | Print

This dealership is incredibly professional and helpful. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. More

by TROWBRIDGE_24 Verified Customer Verified Customer

Report | Print

I am writing to formally express my deep disappointment and frustration regarding the way your dealership has handled an incident involving damage to my wife’s vehicle. During a routine visit, one of your and frustration regarding the way your dealership has handled an incident involving damage to my wife’s vehicle. During a routine visit, one of your technicians damaged her car while backing it up from the service area. Initially, your team assured us that the service would not be charged due to this mistake. However, because my wife was unable to leave the car that day for immediate repair, we were later informed that we would still be charged for the service. This sudden change in position is not only disappointing but unreasonable. Whether the repair occurs the same day or at a later scheduled time, the dealership’s responsibility for the damage remains unchanged. To make matters worse, we were told the repair could take anywhere from two to seven days. As the vehicle is over 12 years old with nearly 200,000 miles, and we do not have full insurance coverage, your team declined to provide a loaner vehicle or a rental with full insurance. This places an undue burden on my wife, who now has no choice but to rely on Uber to drop off and pick up our six-year-old daughter from school during the repair period. What is most upsetting is that this repair must take place during the first week of my daughter’s school year, the only available time window in my wife’s schedule. This is a critical transition week for our child, and the added stress and logistical burden should not fall on my wife due to an error caused entirely by your team. As her husband, I am currently out of the country and will not return until mid-August, which makes this situation even more difficult. I feel completely helpless as I watch my wife navigate the consequences of a mistake that your dealership has not taken full responsibility for—both in word and in action. I have been a loyal customer of your dealership for nearly a decade, and I expected far more accountability, consistency, and customer care than what has been demonstrated in this situation. Regrettably, this experience has made it clear that my family’s well-being is not a priority. As such, I will no longer be returning to or recommending your services. More

by Rafael Duarte Verified Customer Verified Customer

Report | Print

The dealership is lovely- when we arrived they could not find our paperwork- it was a normal misplaced papers even - the person was concert but young and distracted - he found the papers after some searchin find our paperwork- it was a normal misplaced papers even - the person was concert but young and distracted - he found the papers after some searching but I was surprised that it took more than one person to recognize we needed help until. a WOMAN took charge and started the ball rolling - not sure men are up to the task - they found our papers and a tepid apology was delivered - Women were in charge - men seemed lacking Richard Phillips More

by realphillips100 Verified Customer Verified Customer

Report | Print

They offered a bit one get one on oil change. I came in the same day and they told me I did not qualify for that car. I then brought in my other car and was told I did not qualify for it on that I came in the same day and they told me I did not qualify for that car. I then brought in my other car and was told I did not qualify for it on that car either. They said if I bring back the first car next time I could do a buy one get one oil change on it. Seems very much like a bait and switch to me. More

by SAGERLORENZ Verified Customer Verified Customer

Report | Print