Steven Browder

Tulsa Hyundai responded

Thank you for the great feedback! We’re glad you enjoyed our waiting area and that the easy drop-off, pickup, and text communication made your service visit a smooth one. We look forward to taking care of you again!

Tulsa Hyundai responded

Thank you for your feedback, Paul. We're sorry to hear your service visit didn't meet your expectations. We understand your concerns about the recommendations and the experience in our service area, and we'll share your comments with our team as we continue working to improve. If you'd be willing to discuss your visit further, we'd appreciate the opportunity to learn more and work toward a better experience next time.

Tulsa Hyundai responded

moviegal_21, Thank you for bringing this to our attention. We understand the frustration of traveling from Claremore for an appointment and then learning that the expected recall service did not apply to the vehicle. Recall eligibility should be confirmed using the vehicle’s VIN before expectations are established. We would appreciate the opportunity to review how the appointment was scheduled and determine where the misunderstanding occurred. Please contact our management team directly so we can discuss the visit and address your concerns.

Tulsa Hyundai responded

Thank you for the thoughtful review! We're glad Steven and the rest of our service team continue to provide the level of care you've come to expect. We truly appreciate your loyalty and look forward to your next visit!

Tulsa Hyundai responded

Thank you for the recommendation! We're glad Megan, Frank, Steven, and Kasey provided timely service and completed everything you requested. We appreciate your support and look forward to seeing you next time.

Tulsa Hyundai responded

Thank you for your continued business and for sharing this feedback. We understand that your time is valuable, particularly with your work schedule. Service time can vary based on vehicle requirements, shop volume, and product availability, especially when a vehicle requires a less commonly stocked oil specification. We would like to review your vehicle’s requirements and help coordinate future appointments more effectively. Please contact our service team before your next visit so we can assist with the arrangements.

Tulsa Hyundai responded

Thank you for recognizing the kindness of our staff and for sharing your concerns. Our advisors are responsible for communicating inspection findings and available maintenance or repair options, while the decision to authorize any recommendation always remains with the customer. We understand that pricing and the number of recommendations can sometimes feel overwhelming, and we are available to explain the priority and purpose of each item. Please contact our service team if you would like us to review your recent visit.

Tulsa Hyundai responded

Thank you for the recommendation! We're happy our team made your visit quick, easy, and honest. We appreciate your trust and look forward to helping you again.

Tulsa Hyundai responded

Thank you for making the drive to see us! It means a lot to know our friendly team and quick, thorough service keep you coming back. We appreciate your continued confidence in us.

Tulsa Hyundai responded

Thank you for your thoughtful review! We're delighted our team made such a positive impression and that your paperwork process was handled so well. We look forward to welcoming you back.