Steven Browder | Page 24

Stephen has great follow-through. I also appreciate the follow up call received by the service manager. Looking forward to the opening of the new dedicated genesis building I also appreciate the follow up call received by the service manager. Looking forward to the opening of the new dedicated genesis building More

by T-TownGV80 Verified Customer Verified Customer

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Always dependable, easy in and quick reliable service. Highly recommend Tulsa Hyundai for sales and Service. Highly recommend Tulsa Hyundai for sales and Service. More

by larrynewberry Verified Customer Verified Customer

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Coming from being a Lexus customer to owning a Genesis. Stephen the service advisor was great! Very attentive informative and nice personality. I thought the service area was Very crowded. Not many comfy s Stephen the service advisor was great! Very attentive informative and nice personality. I thought the service area was Very crowded. Not many comfy seats but most are tall chairs with tables which not many people need. Maybe when the Genesis building is done the area will be more in par with the likes of Lexus/Audi service areas. More

by hugo.botello Verified Customer Verified Customer

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Good service and communication from the service agent Awful experience with the internet buying representative. Ghosted me. Awful experience with the internet buying representative. Ghosted me. More

by 1daviddyke Verified Customer Verified Customer

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Upon arrival, I was told we would be informed of progress as the tech worked on our vehicle. We were not informed and I had to continue to ask for updates. The following week I was told when the vehicle woul as the tech worked on our vehicle. We were not informed and I had to continue to ask for updates. The following week I was told when the vehicle would be ready, but never received a call. Upon calling to check on my vehicle, I was told they needed it for another week. Finally got my vehicle back and they had also rotated my tires. The inspection showed all green only to have one of the tires blow out on the highway two days later. More

by Cgonz23 Verified Customer Verified Customer

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Worst experience of my life. The service techs that are Hyundai certified in my opinion should not be working on vehicles. They had my car for over 2 months for a recall on the s The service techs that are Hyundai certified in my opinion should not be working on vehicles. They had my car for over 2 months for a recall on the security system and to do a diagnosis on why it was an engine recall. They said 49.99 to diagnose it at first. Then after I left they said it was going to be $179. After 2 months they said they could not get my car started but they told me it needed almost $13,000 worth of work including a fuel pump so I asked them if they check the gas gauge they said yes. They said they filled the tank up the service manager Megan actually told me that on the phone. So I told them I'd be out there to check myself why they couldn't start it. What are the items they had said that they needed to replace was a fuel pump which had already been replaced. So I asked why they would fill the tank in order to drop the fuel tank to get to the fuel pump Megan proceeded to tell me oh they just put a little gas then and so I told her oh so you lied to me. So she was aggravated we went out and try to start the car there was no gas in the car.the battery was dead. I told her to let me take the battery home that night and charge it overnight she said no I couldn't do that she was tired of dealing with this and I told her well can you charge the battery overnight she said she would have to charge me to charge my battery. Then she said she didn't want to deal with my car anymore cuz I wouldn't take the advice of the Hyundai certified tech. I told him I would be back the next day. The following day I got a call from my service text saying they were going to charge me $35 a day every day my car was at the lot so I brought gas in a gas can and a new battery went to my car where it had been parked put the battery in and the gas in before I called for my key when they all three came out again with my key I grab the key got in the car it started right upand then I got out and I said look I had no problem starting the car I said and you wanted me to let my your Hyundai certified text work on my car when they couldn't even figure out that it was out of gas even after being told Megan then proceeded to scream at me repeatedly at the top of her lungs to get out of there because I had caught her and lies I had proven to her that her certified technicians were not doing their job. I will never ever ever recommend them. I took my car to the other Hyundai place in broken arrow they said that they had 40 or 50 customers that came from Tulsa Hyundai because of the same similar incidences. More

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I spoke with the technician about a recall that I have been up called and returned three different times to have it fixed, which it did finally get fixed. The warranty has some stipulations that I was una been up called and returned three different times to have it fixed, which it did finally get fixed. The warranty has some stipulations that I was unaware of which made my decision to leave the Hyundai name brand and buy American. Might as well support the homeland. The whole reason I even bought Hyundai was mainly for the warranty, but due to recent events I will never buy another one. More

by celia_carter Verified Customer Verified Customer

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All good! Valet was very professional! Received calls for pick up and delivery which helped me coordinate my meetings. Valet was very professional! Received calls for pick up and delivery which helped me coordinate my meetings. More

by michael_d_garner Verified Customer Verified Customer

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We had an issue and he fixed it with no problems. Took the car in around 8 and had it back by noon. Took the car in around 8 and had it back by noon. More

by denna.wilemon Verified Customer Verified Customer

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Even with an appointment I had to wait a lengthy time. Windshield fluid wasn’t refilled Had difficulty scheduling appointment Windshield fluid wasn’t refilled Had difficulty scheduling appointment More

by Sndra002 Verified Customer Verified Customer

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