Steve Vlagos

Stay away from anything owned by the Bob Loquercio Auto Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels and the rim. I brought it to the manager’s attention, and they offered to send me a $400 check. The problem is that the vehicle has specialty aftermarket wheels worth over $600 each, plus the tire itself. Their offer didn’t come close to covering the actual cost, but I agreed just to get the xxxx out of there after being there for 6-8 hours already. Fast forward 40-45 days, and I still haven’t received the check. I’ve called multiple times and have been repeatedly told, “It’s in the mail.” And even changed the amount to 300 over the phone when I asked about it. I also still don’t have my license plates. I understand an Illinois-to-Wisconsin transaction can take longer than an in-state purchase, but this is a bit long winded. Looking back, there were issues throughout the entire buying process. We waited an unusually long time just to test drive the car. At one point I was told someone else had driven from another state to look at the same vehicle and there was a type of bidding war happening behind the scenes. Then, when it was finally time to test drive it, nobody on staff knew how to drive a manual transmission, so we had to be shuttled to a separate lot where the car was stored. The entire process took nearly two hours just to get to the car from first stepping foot through the dealership doors. The last time I called for an update, the person helping me was carrying on a conversation with someone else in the background, abruptly ended the call by saying they’d call me back, and never did. This place is a joke, idk how they’re a 4.4 but something must have changed in the past 6 months and not for the better. Ive bought a lot of cars in my years and this is hands down the worse dealership experience I’ve ever had. More

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UNWANTED ADD-ON DEALERSHIP. Their website shows the price of their "Hyundai Certified Pre-Owned" vehicles. At the bottom is says said “not including tax, title, and doc fee of $ Their website shows the price of their "Hyundai Certified Pre-Owned" vehicles. At the bottom is says said “not including tax, title, and doc fee of $358.03”. That's pretty standard. I called ahead to make sure Certified Pre-owned meant what it said and that it was included. They confirmed it was. Also asked if there was any added warranties/expenses; as some shady dealerships have a tendency to try to legally steal, using that method. The assured me that the price was the price, plus the 3 standard items. (Tax, title/license, doc fee). Tried to do a deal...Purchase agreement came back with this car at its listed price, a $2K upcharge for some paint protectant thing, and something like $2800 for the Hyundai Certified Warranty that was "included". Final price was nearly $8000 more than the list price.... On a three year old car with 55k miles. Not only did I drive 3 hours one way, but they also wasted several hours of our lives holding us there. I don't understand how they sell a single used vehicle, using these tactics. More

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Our experience looking at cars was excellent. It was not until we found exactly what we wanted that the dealership experience went from excellent to terrible. We were forced into purchasing add It was not until we found exactly what we wanted that the dealership experience went from excellent to terrible. We were forced into purchasing additional optional services like an interior and exterior protection plan that we were told was optional until we were ready to buy. Then they said well we add that to every car when we receive it here at the dealership so you have to pay for it. We were originally told it was $2000.00. they brought it down to $1300.00 but we later found out that it is only worth about $500.00 to have done outside the dealerships. This was a total rip off a bait and switch trick. I would never recommend purchasing a car from this dealership. Our sales guy was excellent. But as soon as the managers got involved with the sales price of the car it was nothing but lies, tricks and deceptive practices. Very Disappointed! Then to read the dealerships reply to others who had similar experiences it just made me even angrier. I normally do not fill out these reviews, but I felt complied to do so in this case to hopefully help other deal with the remorse I have for making such an important purchase from Elgin Hyundai. More

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Worst car buying experience ever. Took my daughter in to buy her first car after seeing a Certified 2023 Santa Fe SEL AWD advertised online on 6/16/23. After test driving and sittin Took my daughter in to buy her first car after seeing a Certified 2023 Santa Fe SEL AWD advertised online on 6/16/23. After test driving and sitting down to discuss numbers, the price skyrockets like $10,000. Adding in all kinds of extra junk that we don’t want like a couple of thousand to shampoo the carpets and sanitize the interior. But what really got me was that they were charging me for Certification. They advertised the car as “Certified”, and then they want me to pay for it. We went back and forth and I told them I was not going to pay for it. They finally agreed to remove it and we have our price. Then they make us sit and wait for the finance guy for over two hours. After all that, we find out that the car seems to only have one key fob. The salesman tells me this happens often and it’s probably in the Service Department somewhere…they will look for it and let us know when it shows up. Of course it does not and then they want me to pay for the second fob. I find a Hyundai document on the web that is the official checklist they use to “Certify” a used vehicle and it clearly shows on line #66 there must be two remotes. I send this document to the salesman and tell him they need to provide the fob, but he says the manager will not do it because we did not “pay” for the certification. Remember they advertised the car as “Certified”. How did it get certified without two fobs? The Hyundai checklist document also says that all items must be completed, signed by a responsible person, and a copy of the checklist saved in the vehicle’s service history file. The salesman felt bad but said it was all up to the manager and he would not cover the cost of the fob (over $600 to buy it from them and have it programmed). Stay away from this place!! More

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Was a great car buying experience I worked with Katie in sales. She made sure I didn't feel taken advantage of and really went into detail to make sure I was well informed on the sales process. I would defi sales. She made sure I didn't feel taken advantage of and really went into detail to make sure I was well informed on the sales process. I would definitely recommended this dealership. More

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RUN! !! RUN AWAY FAST. They are slimy and list cars for one price but then add on all sorts of hidden fees. The main one is $1495 RESISTALL/AIP vehicle p !! RUN AWAY FAST. They are slimy and list cars for one price but then add on all sorts of hidden fees. The main one is $1495 RESISTALL/AIP vehicle protection. The third party service is actually owned be the dealer and they "Will not sell a car without the coverage". If they are this slimy when you are buying a car I can't imagine how many poor people they scammed on the service side of the house. The other $999 SWAT they were "ok" removing, Thank Sport More

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I bought a used car from them 2 months ago (I paid 40k for the used vehicle) have had it for 2 months and the transmission is going out. This place is definitely quantity over quality. They do not take th for the used vehicle) have had it for 2 months and the transmission is going out. This place is definitely quantity over quality. They do not take the time to inspect the vehicles I have had an awful experience with service since I bought the vehicle. Will never go back. More

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This is the most unprofessional dealership my wife and I have ever dealt with. The GM, Mike Meha, allowed an employee to smoke in our brand new car, then said we were lying About the smoke smell, even after have ever dealt with. The GM, Mike Meha, allowed an employee to smoke in our brand new car, then said we were lying About the smoke smell, even after another employee confirmed it. How they are still in business is beyond me. More

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Nothing I like better then to be put on hold for extended period of time by there service department. But it's my fault for buying a car at Elgin Hyundai. I will not make that mistake again. My suggestion is period of time by there service department. But it's my fault for buying a car at Elgin Hyundai. I will not make that mistake again. My suggestion is stay away from this dealership. They don't care about there customers after they get your money. More

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Stay away from this place. They are crooks. My wife took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I ca took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I called the warranty company and they informed me since we had the better warranty, the Platinum it is covered. The warranty company also informed me that there was never an inquiry from the dealership about whether or not this part is covered. Since my wife had to pay out of pocket, we have to jump through all this red tape to get reimbursed for this. A quick review of her warranty would have shown that this part is covered. They are so surly, condescending and lazy. We are taking our business away from this corrupt dealership. I would have rated ZERO stars but that was not an option. More

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