Katie Polite

They treated us with respect. Katie was very knowledgeable about cars and how everything works with paperwork. The staff was very pleasant. Katie was very knowledgeable about cars and how everything works with paperwork. The staff was very pleasant. More

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Stay away from anything owned by the Bob Loquercio Auto Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels and the rim. I brought it to the manager’s attention, and they offered to send me a $400 check. The problem is that the vehicle has specialty aftermarket wheels worth over $600 each, plus the tire itself. Their offer didn’t come close to covering the actual cost, but I agreed just to get the xxxx out of there after being there for 6-8 hours already. Fast forward 40-45 days, and I still haven’t received the check. I’ve called multiple times and have been repeatedly told, “It’s in the mail.” And even changed the amount to 300 over the phone when I asked about it. I also still don’t have my license plates. I understand an Illinois-to-Wisconsin transaction can take longer than an in-state purchase, but this is a bit long winded. Looking back, there were issues throughout the entire buying process. We waited an unusually long time just to test drive the car. At one point I was told someone else had driven from another state to look at the same vehicle and there was a type of bidding war happening behind the scenes. Then, when it was finally time to test drive it, nobody on staff knew how to drive a manual transmission, so we had to be shuttled to a separate lot where the car was stored. The entire process took nearly two hours just to get to the car from first stepping foot through the dealership doors. The last time I called for an update, the person helping me was carrying on a conversation with someone else in the background, abruptly ended the call by saying they’d call me back, and never did. This place is a joke, idk how they’re a 4.4 but something must have changed in the past 6 months and not for the better. Ive bought a lot of cars in my years and this is hands down the worse dealership experience I’ve ever had. More

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I bought my 2025 Tucson Hybrid and absolutely LOVE it. Got a fair price and a great pricing on my trade in. This is my 3rd Hyundai that I have purchased here. Got a fair price and a great pricing on my trade in. This is my 3rd Hyundai that I have purchased here. More

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I have bought several new cars here all the sales people are great service dept is fantastic! are great service dept is fantastic! More

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Called and set up an appointment to see a used car they had advertised on the internet. When we got there, what do you know, the car was not available because it couldn't be certified. This was good inform had advertised on the internet. When we got there, what do you know, the car was not available because it couldn't be certified. This was good information we could have known before we drove the 30 miles each way to see it. It would be helpful if the person making appointments knew what vehicles were actually for sale. Salesman tried to sell us some other junk from the inventory but I would hesitate to buy from them after what I felt was a bait and switch. 2 stars because the salesman was nice and professional. More

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Crooks they stated they would sell for MSRP they then added $3400 in add in that they would not remove even though the car had not arrived. In my 40 years of buying cars they were my worst experience added $3400 in add in that they would not remove even though the car had not arrived. In my 40 years of buying cars they were my worst experience More

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If I could give 10 stars I would! I have purchased 3 Elantras here in the last 10 years. Mike Meah has always made me feel like family when I am there. Katie Polite helped me with my I have purchased 3 Elantras here in the last 10 years. Mike Meah has always made me feel like family when I am there. Katie Polite helped me with my 2023 Elantra Ltd this time and made sure that all my questions were answered! Shout out to Steven Johnson who also helped set up my Blue Link while Katie was setting up my features on my new car. Talk about teamwork! More

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If I could give Katie Polite and Elgin Hyundai, more than five stars, I would! I have been looking for a specific 2023 ELANTRA Hybrid for the last few months. Katie has diligently worked at finding one for m five stars, I would! I have been looking for a specific 2023 ELANTRA Hybrid for the last few months. Katie has diligently worked at finding one for me. Last week it finally came in and I absolutely love it! She was very good with keeping me in the loop to when it would arrive. She went over all the features and offered me an opportunity to come back to go over any features or questions that I still have questions on later. I will definitely recommend her and Elgin Hyundai to my friends and family. More

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I had a great experience at this dealer overall. I was welcomed immediately and didn't have any waiting time to meet my sales associate was Katie. She did an awesome job explaining my options and gi I was welcomed immediately and didn't have any waiting time to meet my sales associate was Katie. She did an awesome job explaining my options and giving me benefits each had to help me make my decision. After I made a decision, she made the buying process quick and easy. On the finance side of things, Nicole also did an amazing job covering everything in thorough but quick and easy to understand way. I couldn't be happier with the help I received and will definitely recommend this dealer to any family/friends that are in the market for a car. More

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What the heck does Elgin Hyundai think they are doing adding EPP and AIP markups to the price of the 2022 Santa Cruz. When I saw how much that jacked up the price over MSRP i decided to use the Internet adding EPP and AIP markups to the price of the 2022 Santa Cruz. When I saw how much that jacked up the price over MSRP i decided to use the Internet and shop at Rosen Hyundai and Gerald Hyundai to buy my Santa Crus. Sure all Hyundai dealers have limited inventory on the Santa Cruz but a $3995 EPP/AIP markup is incredulous. Don't buy new or used from Elgin Hyundai they are definitely going to jack the price up verses other local Hyundai dealers. More

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