Jorge Quevedo

This is our 3rd service in the last six months and each time it has taken over 2.5 hours to do routine maintenance. Today's was lube oil filter and tire rotation. They seem to be severely overbooked. If time it has taken over 2.5 hours to do routine maintenance. Today's was lube oil filter and tire rotation. They seem to be severely overbooked. If you have an appointment for routine service, you car should be in within 5 for 10 minutes of arrival and you should be out in an hour, perhaps 1.5 hours in an extreme circumstance More

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I have bought several new cars here all the sales people are great service dept is fantastic! are great service dept is fantastic! More

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I own a 2018 Hyundai Tucson and have been taking it to Elgin Hyundai for service ever since I bought it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Elgin Hyundai for service ever since I bought it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Part of the reason is because of the warranty, the reasonable price and the good service I have received over the last 24 years. My most recent experience is no exception. Starting in January of 2023, I was experiencing some issues with my powertrain… issues that are covered under warranty. During the time I first noticed the issues, I worked with one of the service representatives from Elgin Hyundai named Jorge Quevedo. No customer likes experiencing issues with their cars, much less a warranty issue near the expiration date of the warranty. However, over the last 20 months, Jorge assisted me through the process of rectifying the issue from beginning to end. The process was sometimes frustrating because rules are rules and protocols are protocols. However, Jorge was patient, honest with me and saw me through the entire period - even during my communications with Hyundai corporate office to get the work completed. I have never once felt alone, mal-informed, or rushed and it is because of service reps like Jorge that keep people like me loyal customers to brands that value good customer service, honesty and follow through. Kudos to Jorge, kudos to Hyundai for honoring their warranty, and thank you all for a pleasant customer experience for the last 24 years. My next new car will most definitely be - you guessed it - a Hyundai because of experiences like this. More

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I HAVE A 2023 HYUNDAI TUSCON. RECENTLY IT START DISPLAYING A "UNEVEN ROAD SERVICE WARNING" ON THE DASH IN PLACE OF THE TACHOMETER. CALLED DEALER SAID IT WAS A SYSTEM UPDATE NEEDED RECENTLY IT START DISPLAYING A "UNEVEN ROAD SERVICE WARNING" ON THE DASH IN PLACE OF THE TACHOMETER. CALLED DEALER SAID IT WAS A SYSTEM UPDATE NEEDED. WAS TOLD IS WOULD BE 20$ AND TAKE 12 HOURS TO COMPLETE. CALLED ANOTHER DEALER SLIGHTLY FARTHER. MADE AN APPOINTMENT THURSDAY MORNING AND THEY SAID 1 HOUR AND WILL COST NOTHING. YOU NEED A BETTER SERVICE MANAGER THATS WHY I GAVE IT THIS RATING. More

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I have leased 2 cars now purchased my 3rd car and I can’t say enough about this dealership. I had Michael Meah and Jeremy Rosa helping me every step of the way, and I was able to Always reach them by text or say enough about this dealership. I had Michael Meah and Jeremy Rosa helping me every step of the way, and I was able to Always reach them by text or a call. I have Never had any problems in my process from start to finish with getting my new Tucson, the service department also has been top notch, and they deserve a Shout Out for Well Done ! I know sometimes you go to these dealerships and you are treated like a Nobody, but this dealership and these people Do Not treat you that way! So, before you read the reviews and decide, I am telling you they are not slimy , crooked, bad people. I will be back, but only for service, as I love my new Tucson, Thank you Mike and Jeremy. Job well done! More

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Tony -Sales Carlos - Sales Manager Nicole- Business Manager There are very helpful very professional Great experience on buying our 2nd car with in the last 2 years Manager There are very helpful very professional Great experience on buying our 2nd car with in the last 2 years More

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This is the most unprofessional dealership my wife and I have ever dealt with. The GM, Mike Meha, allowed an employee to smoke in our brand new car, then said we were lying About the smoke smell, even after have ever dealt with. The GM, Mike Meha, allowed an employee to smoke in our brand new car, then said we were lying About the smoke smell, even after another employee confirmed it. How they are still in business is beyond me. More

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Watch out for the Elgin Hyundai service department. They made me pay $78 for an oil change that should have been free under the Hyundai complementary maintenance program. Plus, the estimate they gave me fo made me pay $78 for an oil change that should have been free under the Hyundai complementary maintenance program. Plus, the estimate they gave me for the oil change (and who gives an estimate for an oil change instead of a fixed price?) was $9 under what they eventually charged me. They have some rip-off artists over there. More

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Stay away from this place. They are crooks. My wife took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I ca took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I called the warranty company and they informed me since we had the better warranty, the Platinum it is covered. The warranty company also informed me that there was never an inquiry from the dealership about whether or not this part is covered. Since my wife had to pay out of pocket, we have to jump through all this red tape to get reimbursed for this. A quick review of her warranty would have shown that this part is covered. They are so surly, condescending and lazy. We are taking our business away from this corrupt dealership. I would have rated ZERO stars but that was not an option. More

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Went in for a recall that they set up for me dropped off my vehicle at 9a.m asked them to put on wipers and was my car service advisor said it will be don in an hour and a half called at 2 p.m and asked adv my vehicle at 9a.m asked them to put on wipers and was my car service advisor said it will be don in an hour and a half called at 2 p.m and asked advisor if my vehicle was finished to only get an attitude and transfered to another advisor who was even more rude and told me the don't have the parts to complete my recall I was like why didn't anyone call me for hours all he could do was be rude and give me 101 excuses all they had to do was call me in the a.m and not wasted my time or keep my vehicle hostage !!! More

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