Jenni Tuton

Stay away from anything owned by the Bob Loquercio Auto Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels and the rim. I brought it to the manager’s attention, and they offered to send me a $400 check. The problem is that the vehicle has specialty aftermarket wheels worth over $600 each, plus the tire itself. Their offer didn’t come close to covering the actual cost, but I agreed just to get the xxxx out of there after being there for 6-8 hours already. Fast forward 40-45 days, and I still haven’t received the check. I’ve called multiple times and have been repeatedly told, “It’s in the mail.” And even changed the amount to 300 over the phone when I asked about it. I also still don’t have my license plates. I understand an Illinois-to-Wisconsin transaction can take longer than an in-state purchase, but this is a bit long winded. Looking back, there were issues throughout the entire buying process. We waited an unusually long time just to test drive the car. At one point I was told someone else had driven from another state to look at the same vehicle and there was a type of bidding war happening behind the scenes. Then, when it was finally time to test drive it, nobody on staff knew how to drive a manual transmission, so we had to be shuttled to a separate lot where the car was stored. The entire process took nearly two hours just to get to the car from first stepping foot through the dealership doors. The last time I called for an update, the person helping me was carrying on a conversation with someone else in the background, abruptly ended the call by saying they’d call me back, and never did. This place is a joke, idk how they’re a 4.4 but something must have changed in the past 6 months and not for the better. Ive bought a lot of cars in my years and this is hands down the worse dealership experience I’ve ever had. More

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ZERO STARS! A whole dealership full of crooks from finance to the GM. Believe all the bad reviews! They are 1000000% true! You have been warned! finance to the GM. Believe all the bad reviews! They are 1000000% true! You have been warned! More

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BUYER BEWARE!! Fraudulent Business Practices!!! If you check most of the "Bad Reviews" on this thread (too many to count), you will notice a pattern. This dealership will take advantage of you! Ed Howell check most of the "Bad Reviews" on this thread (too many to count), you will notice a pattern. This dealership will take advantage of you! Ed Howell told me directly "Contract Is Signed he Is SOL". Spoke with Sales Manger JIm Urso who said that the car which was posted on Cars.com at $15,355 price will not be honored. He & Rodger Ramirez agreed on the price of the car would be $16,235. But the price of "Cash Delivery Price Of Vehicle Being Purchased/Leased" on the contract shows $17,675 Again BUYER BEWARE!! Fraudulent Business Practices!!! Not to mention the Add Ons which Ed Howell told me " He just writes them up,(does not explain them) what happens on the sales floor he cannot control". Which brings me back to the Floor Sales Mangers. Ed Howell did say all he talked about was about the Extended Warranty. But he then adds this to the contract AIP for $999.00, Theft Deterrent for $ 899.00, Pro Package for $681 & accessories sale of ID $500. Which if you read the other reviews Prices Differ. Why? A car which was initially posted online for $15,355 ends up after Taxes, Title & FEES@ $22,905. BUYER BEWARE!! Fraudulent Business Practices!!! We were not the first, but we hope to be the last! We will NOT recommend any of our family/friends/coworkers or anyone to this dealership. And I would hope that anyone buying from here just makes sure that you dot your "i" & cross your "T's"! BUYER BEWARE!! Fraudulent Business Practices!!! More

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Tucson review Jeremy was professional , knowledgeable and easy to work with. Very satisfied with our purchase. He was quick to resolve an issue was discovered afte Jeremy was professional , knowledgeable and easy to work with. Very satisfied with our purchase. He was quick to resolve an issue was discovered after purchase. More

by katrinkatt Verified Customer Verified Customer

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Tyler kalusa's review Jay was an awesome sales representative for Hyundai. He treated me with respect and didn't force me into buying anything I wasn't prepared to purchase Jay was an awesome sales representative for Hyundai. He treated me with respect and didn't force me into buying anything I wasn't prepared to purchase. I had a great experience at this location and will definitely recommend it to others! More

by tylerkalusa7 Verified Customer Verified Customer

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no review satisfied customer so far. people are great. Service manager was friendly and answered questions. the follow up phone calls and emails stopped when I satisfied customer so far. people are great. Service manager was friendly and answered questions. the follow up phone calls and emails stopped when I finally had to request because it was becoming obnoxiuos More

by dougkim5216 Verified Customer Verified Customer

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Purchase Experience at Elgin Hyundai This was the second car I have purchased from Elgin Hyundai and it was another very pleasurable experience. David Kang and Jenni Tuton made the proce This was the second car I have purchased from Elgin Hyundai and it was another very pleasurable experience. David Kang and Jenni Tuton made the process very simple and surpassed my expectations. Customer service has been excellent and the genuine care for their customers shows in how I was treated. They have earned my loyalty! More

by desmesdds Verified Customer Verified Customer

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Very professional. Everyone that I met tried to get me a new vehicle that I could afford. I love my new Elantra! I loved the friendliness of the staff. Everyone that I met tried to get me a new vehicle that I could afford. I love my new Elantra! I loved the friendliness of the staff. More

by deb8162 Verified Customer Verified Customer

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Fabulous experience at a car dealership From salesman to service, this has been a great experience with high level customer service. I had an issue with my new car, and the customer service From salesman to service, this has been a great experience with high level customer service. I had an issue with my new car, and the customer service manager picked me up in her own car and drove me 45 minutes to the dealer to get a loaner. If that's not superb customer service, then I don't know what is. Dave Taub was a very genuine salesman that worked tirelessly to get the price down to what I could afford. Top to bottom, this was a very positive experience. More

by Bereader Verified Customer Verified Customer

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Love my Hybrid! I enjoy every drive in my car and the mileage is amazing. If the 36,000 miles work for me then I will be back to lease again (with free oil changes ;- I enjoy every drive in my car and the mileage is amazing. If the 36,000 miles work for me then I will be back to lease again (with free oil changes ;-} ) More

by TERYLTEETER Verified Customer Verified Customer

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