Steve Clark | Page 8

I stopped by at the dealership on 09-27-2023 to look for a new Toyota. When I came in the salesman met me, found out what I was looking for, found the right car for me, did a great job, and explained and sh a new Toyota. When I came in the salesman met me, found out what I was looking for, found the right car for me, did a great job, and explained and showed me everything about the car I chose. We agreed on the price and I was introduced to the finance manager Bernard Faulk He told me he has 30 years of experience in the car business. He convinced me to purchase from him an additional VSC contract for 7y/100k miles. Here is where the bad experience starts. The very next day on 09-28-2023 I comeback to the dealership and met the finance manager, Bernard Faulk, and I told him that I got a much better deal on VSC somewhere else and if he could do anything better on VSC I purchased from them. He told me that nothing could be changed. Then I asked him that I would like to cancel the VSC contract I purchased a day before. (Finance Manager Bernard Faulk) told me that I needed to wait 91 days before I could cancel it and he walked away without saying anything else. I asked another manager if he could print me my VSC contract (All the pages, not just the front one) so I can see where in the contract it's saying that I have to wait 91 DAYS before I can cancel the VSC plan. At the same time, I decided the call the VSC company customer service to find more about the plan I purchased. Guess what, THEY TOLD ME THAT I CAN CANCEL IT ANYTIME AND I DON'T HAVE TO WAIT 91 DAYS FOR IT. After 15 minutes the salesperson( not the FI Manager) brought me the Cancelation Form. We signed it and he told me it will take 4 weeks for the refund to be reflected on my account which was fine with me. The next day, on 09-29-2023 I got a call from the dealership. They asked me to come and resign a new contract without the VSC plan on it( a day before the FI manager told me that nothing can be changed). When I got there, to my surprise, the price of the car was $750 more than my original price. I was told by the sales manager Steve that when he was make my first contract he make mistake and my original price will not be honored . I requested to speak to the GM, but they told me he was not there. A few minutes later another manager came and told me that I had two choices: I CAN TAKE THE NEW PRICE( $750 MORE) OR LEAVE THE DEALERSHIP WITHOUT THE CAR, BUT THEY WILL NOT HONOR THE PRICE AND CONTRACT I SIGNED 2 DAYS AGO. Also, the FI manager told me that I have to wait 3 months before I can do a refinance which I know it's a lie. I don't know how moral and ethical this situation is. How on the 3rd day after the purchase you call me to resign the contract and increase the price, but on the 2nd day you told me that you can't do anything. I am totally disappointed with my experience at this dealership. More

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The team at Cobb County Toyota is amazing! This is my 3rd purchase. And another seamless transaction. This is my 3rd purchase. And another seamless transaction. More

by RMORSE4 Verified Customer Verified Customer

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Our salesman Jordan Richards was very professional and knowledgeable in all aspects of the vehicle we purchased. We have been using Cobb County Toyota for close to 30 years for our purchase/lease of all o knowledgeable in all aspects of the vehicle we purchased. We have been using Cobb County Toyota for close to 30 years for our purchase/lease of all our new and used cars. Great Dealership! More

by RICHARDS124 Verified Customer Verified Customer

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Staff and leadership were excellent throughout the buying process. I feel like I received a good deal on a great vehicle. process. I feel like I received a good deal on a great vehicle. More

by ROBHEMBREE Verified Customer Verified Customer

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Great experience in both sales and financing. Knowledgeable about all the products that are available and no high pressure sales which was a welcome change compared to other dealerships. Knowledgeable about all the products that are available and no high pressure sales which was a welcome change compared to other dealerships. More

by cardsmizzoufan Verified Customer Verified Customer

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Deceitful! Never will I recommend this dealership! I love my Camry but I wish I had bought it from a different dealership. Never will I recommend this dealership! I love my Camry but I wish I had bought it from a different dealership. More

by EPARIVECHIO Verified Customer Verified Customer

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Steve, David and Manny were awesome. The process was very efficient and informative. They answered all my questions. Definitely recommend this dealership. They care!!! The process was very efficient and informative. They answered all my questions. Definitely recommend this dealership. They care!!! More

by CHANAE8122 Verified Customer Verified Customer

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We bought a 2023 RAVE4 from Jonah & Claude and it is always a pleasure doing business with Cobb County Toyota. Jonah & Claude were very helpful and informative when it came to buying the car, showing us always a pleasure doing business with Cobb County Toyota. Jonah & Claude were very helpful and informative when it came to buying the car, showing us all the functionality and helping to connect our phone to the car. I always feel at home when buying a car or getting it services at Cobb County Toyota in Kennesaw. Thank You! More

by EBANFISHER Verified Customer Verified Customer

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My 2nd Tacoma from these guys. They all are top notch!!!Wouldn't go anywhere else! They all are top notch!!!Wouldn't go anywhere else! More

by MIKEBUTLERRACING Verified Customer Verified Customer

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Very well taken care of from start to finish. This is my 3rd car but 1st new car and I have always had great service at Cobb County Toyota. This is my 3rd car but 1st new car and I have always had great service at Cobb County Toyota. More

by tteska82 Verified Customer Verified Customer

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