Stacy-Ann Bonner

Not pleased how Chrysler jeep handle my vehicle issues. My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicl My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicle and did minor valve body repair which didn't fix the problem. shifting gear ISSUE reapered, brought vehicle to the dealer FOR REPAIR and was told that I was responsible for the repair cost event though it was exact same issues they worked on when car was under warranty. NOT BUYING JEEP AGAIN. I FEEL I WAS TREATED UNFAIR AS THIS SEEMS TO BE A KNOWN ISSUES WITH THIS VEHICLE. ALSO DEALER HAS A POOR SERVICE. THEY DON'T SEND YOU ANY UPDATES TO KEEP YOU INFORM OF THE REPAIR PROGRESS. EVERYTIME I SHOWED UP AT SERVICE DESK TO CHECK ON MY VEHICLE ALL I GET FROM SERVICE REP IS LIE AFTER LIE. EXTREMELY POOR SERVICE! More

by Grey goose Verified Customer Verified Customer

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Bad service department, Bad organization system, no loaner making the clients leve their cars park at the dealer for days without loaner and without any diagnostic loaner making the clients leve their cars park at the dealer for days without loaner and without any diagnostic More

by JAIMEFON Verified Customer Verified Customer

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My Oil Change was within the one hour. They told me it would take, and they were very professional and courteous. They told me it would take, and they were very professional and courteous. More

by krnlnnh Verified Customer Verified Customer

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Overpriced labor, and parts Prices they want it over $1200 for a simple tuneup of six spark plugs coil and spark plug wires. The parts are under $100 through Amazon and any mechanic would install it for $1200 for a simple tuneup of six spark plugs coil and spark plug wires. The parts are under $100 through Amazon and any mechanic would install it for 200. Then I was charged $866.for diagnosis fees What a nightmare. More

by Sz Verified Customer Verified Customer

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Once again, dealing with Hollywood Chrysler Jeep was a positive experience. Thank you for taking such great care of my Jeep!! positive experience. Thank you for taking such great care of my Jeep!! More

by marc_h_shaw Verified Customer Verified Customer

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Frankly and the team did an excellent job. The were friendly and very professional. Great! The were friendly and very professional. Great! More

by bossladycc63 Verified Customer Verified Customer

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Stacy-Ann always provides excellent customer service. It is so important to have trust and I trust her and Hollywood Jeep with my Jeep! Thank you!! It is so important to have trust and I trust her and Hollywood Jeep with my Jeep! Thank you!! More

by marc_h_shaw Verified Customer Verified Customer

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I felt very well attended for my oil change and my recall they took care of me fast and professional. I also received a call from the sales department, the person offered me to change my minivan for a new on they took care of me fast and professional. I also received a call from the sales department, the person offered me to change my minivan for a new one over the phone with a good price but after my oil change I went to the showroom but the person was not there and everything I was promised was a lie so I went home More

by JAIMEFON Verified Customer Verified Customer

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It was not a big problem only a programmation on the screen next time it will be better to verify that before screen next time it will be better to verify that before More

by jack Verified Customer Verified Customer

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great dealership, very good service. they are helpful and they do a great job. thanks they are helpful and they do a great job. thanks More

by mark250 Verified Customer Verified Customer

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