Stacy-Ann Bonner

This is a new vehicle. At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple emplo At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple employees, no replacement key was ever provided. The car was not starting. I requested to bring the car in after jump starting it, but could not get an appointment. Finally the car required towing as it could no longer be jump started. Both primary and secondary batteries were dead. The vehicle was not assessed for 4 days and the battery not replaced for over one week. Multiple calls to the dealership went unanswered, as in nobody picking the phone up! When speaking to someone, youa re promised a call back that never happens. When I finally picked up the car yesterday, I requested to speak with the general manager who had already left for the day. Spoke to the sales manager. Her answer was unsetteling:" We sell the cars, we don't make them." I arranged for the vehicle to be towed to the dealership thru Jeep roadside assistance. I ended up having to pay for the towing. The battery replacement was done under warranty, but they refused to reimburse me for the cost of getting the undrivable vehicle into their shop for warranty work. We are now 24 hours later and have not yet received a call back from the general manager as I requested. Don't know if this is the way Jeep treats it customers or is it only this dealership. Very dissatisfied with my experience. More

by jjr Verified Customer Verified Customer

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I had consist trouble with the radio head unit in my wrangler and this dealership worked tirelessly to resolve them for me, as well as giving me a complimentary oil change, car wash, interior clean, and wrangler and this dealership worked tirelessly to resolve them for me, as well as giving me a complimentary oil change, car wash, interior clean, and loaner. My service advisor was amazing, going above and beyond for me, and communicated so well and kept me informed every step of the way! More

by mhubertrn Verified Customer Verified Customer

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It gives me great pleasure to mention that I am very satisfied with The service received at your location . satisfied with The service received at your location . More

by mariascope Verified Customer Verified Customer

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Neyma does not answer her phone . Communication issues. I called many times . When I went to pick up the car. It was not ready ! Communication issues. I called many times . When I went to pick up the car. It was not ready ! More

by amiyara Verified Customer Verified Customer

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Very friendly and professional always have been happy with the staff. The rates also very good. with the staff. The rates also very good. More

by TEHRANY1959 Verified Customer Verified Customer

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Not pleased how Chrysler jeep handle my vehicle issues. My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicl My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicle and did minor valve body repair which didn't fix the problem. shifting gear ISSUE reapered, brought vehicle to the dealer FOR REPAIR and was told that I was responsible for the repair cost event though it was exact same issues they worked on when car was under warranty. NOT BUYING JEEP AGAIN. I FEEL I WAS TREATED UNFAIR AS THIS SEEMS TO BE A KNOWN ISSUES WITH THIS VEHICLE. ALSO DEALER HAS A POOR SERVICE. THEY DON'T SEND YOU ANY UPDATES TO KEEP YOU INFORM OF THE REPAIR PROGRESS. EVERYTIME I SHOWED UP AT SERVICE DESK TO CHECK ON MY VEHICLE ALL I GET FROM SERVICE REP IS LIE AFTER LIE. EXTREMELY POOR SERVICE! More

by Grey goose Verified Customer Verified Customer

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Bad service department, Bad organization system, no loaner making the clients leve their cars park at the dealer for days without loaner and without any diagnostic loaner making the clients leve their cars park at the dealer for days without loaner and without any diagnostic More

by JAIMEFON Verified Customer Verified Customer

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My Oil Change was within the one hour. They told me it would take, and they were very professional and courteous. They told me it would take, and they were very professional and courteous. More

by krnlnnh Verified Customer Verified Customer

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Overpriced labor, and parts Prices they want it over $1200 for a simple tuneup of six spark plugs coil and spark plug wires. The parts are under $100 through Amazon and any mechanic would install it for $1200 for a simple tuneup of six spark plugs coil and spark plug wires. The parts are under $100 through Amazon and any mechanic would install it for 200. Then I was charged $866.for diagnosis fees What a nightmare. More

by Sz Verified Customer Verified Customer

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Once again, dealing with Hollywood Chrysler Jeep was a positive experience. Thank you for taking such great care of my Jeep!! positive experience. Thank you for taking such great care of my Jeep!! More

by marc_h_shaw Verified Customer Verified Customer

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