Stacy-Ann Bonner

Fast service,friendly customer service ,kept the car one day and finished all the work on the work order. day and finished all the work on the work order. More

by vogelmarine Verified Customer Verified Customer

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I had a very DISAPPOINTING and DISTRESSING experience with this dealership. From the very first day I arrived to the dealership, the first person I met was Caylie Salazar who is very GOSSIPY young wo with this dealership. From the very first day I arrived to the dealership, the first person I met was Caylie Salazar who is very GOSSIPY young woman who DISTORTS information, and she was the first person I met when I arrived at the dealer for first time. Then I met the Customer Advisor, Stacy -Ann Bonner, was ENTIRELY FOCUSED ( I was completely BLIND with this lady and I had no idea what she was CAPABLE of to EARN her COMMISSION)convincing me to purchase a new battery.I repeatedly told her that my car DID NOT NEED ONE. I was pressured by the Body Shop Manager, Carlos Caballero (very rude and rough guy by the way, with 0 modals) by a phone call on 10/21/25 ), who told me that if I didn't BUY it, my car couldn't be programmed and would be LEFT outside. So, in other words I had to pay the amount of $1,216.38 for something my var NEVER needed. On top of that, I had to bring the car back a second time and pay an additional $107, yet the car is STILL not properly repaired. Additionally,Gracie, Stacey and Carlos plague tried to challenge my intelligence by claiming the NOISE was caused by the brakes, when the brakes have never had any issues. On top of that, they attempted to MAKE ME pay even more, trying to take more money from me. During my visit, a mechanic named Chris ( another Spanish guy and unluckily I could not find his last name ) acted extremely DISRESPECTFULLY (10/25/25),even SPITTING near me and saying he didn't want to deal with me. Instead of addressing this behavior, the GENERAL MANAGER Nick Burba, DEFENDED it and told me to take MY CAR SOMEWHERE ELSE.On top of that, he called me STURBBORN" in front of my daughter. I said "WOW" for myself- but let see it later on who is or who is not? Later, Grace Casanova canceled my APPROVED RENTAL car simply because I shared my HONEST FEEDBACK, causing me SERIOUS personal and family issues, including missing college classes and work. How does the General Manager expect me to change my review when the service quality they provide is far BELOW POOR? All of these people ABUSE the positions they hold to take ADVANTAGE of and HARM customers. This place SHOWS NO PROFESSIONALISM, ETHICS, or RESPECT for CUSTOMERS. THIS IS JUST THE BEGINNING- I WILL MAKE SURE MYN MONEY IS RECOVERED AND MY VEHICLE REPAIRED PROPERLY. I have " ZERO COMPASSION " when I do know I'm right. 'I'll end by saying this: FOOL ME ONCE,AND YOU MUST BE A MAGICIAN - BUT IT WON'T HAPPEN AGAIN.'' More

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Horrible and I will share my experience with someone else,but it won't be with anyone who workshop at the dealership. Good bye for now. Feel free to ask : -Stacey Ann because she was fast enough to else,but it won't be with anyone who workshop at the dealership. Good bye for now. Feel free to ask : -Stacey Ann because she was fast enough to laugh at me when she made me to invest in something that my car didn’t need it, - you might ask to Carlos, he was pushed out to force me out to buy a battery as well. - You have Gracie as well ( very impolite as too) she will know better than me when she canceled the Uber without any reason to do it -or may be the GM who was capable to offense me in front of my daughter - Also, you have Chris too, the one spat while talking to me because he was angry with my concerns about the situation. - There Carlie as well who’s is extremely Gossip Girl at the dealership. It’s very low level too You guys have a lot people to ask about it. - In addition to the review, do you best to find out who drove my car without my consent. The mileage was 193 less than when I was there for second time. I do have more,but a lot more to do with it but I will save up for later . Good luck!! More

by gabyalondra2011 Verified Customer Verified Customer

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Still having service engine light on and van is not working 100% since I got it back. Called and requested to bring it back and needed a loaner. Never heard back from StacyAnn. working 100% since I got it back. Called and requested to bring it back and needed a loaner. Never heard back from StacyAnn. More

by JRY12120 Verified Customer Verified Customer

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Eli and Stacey were so helpful and were able to get my car back quickly car back quickly More

by M Bustamante Verified Customer Verified Customer

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Left my car for 2 days to get an oil change, alignment and tire rotation only for nothing to have been done. Thankfully goodyear did it in about 3 hours. and tire rotation only for nothing to have been done. Thankfully goodyear did it in about 3 hours. More

by adamcampanella Verified Customer Verified Customer

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Very professional and honesty. I would recommend any of my friends to Hollywood Chrysler Jeep. I would recommend any of my friends to Hollywood Chrysler Jeep. More

by FRANCOIS8444 Verified Customer Verified Customer

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They were very professional and timely. Everybody was very nice and Allison was especially helpful. Everybody was very nice and Allison was especially helpful. More

by Mrhendrickjr Verified Customer Verified Customer

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Horrible communication! !! I was appalled with with dealing with everyone from Stacy Ann to Carlos. I wasn’t heard or wishes weren’t respected from not communicating any long !! I was appalled with with dealing with everyone from Stacy Ann to Carlos. I wasn’t heard or wishes weren’t respected from not communicating any longer with Stacy Ann who lied from day one. Now my car is fixed from a Honda dealer and it was nothing I was quoted from your dealer in fixing my car. I won’t be back and deal with your dealership again. I asked to speak to the dealership manager and never heard from him. Just the worst customer service ever. And still had to pay on a fee to have the car looked at how appalling. More

by mom2hernans Verified Customer Verified Customer

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Went in for a recall inspection, took less expected in and out! Great service, great attitude! and out! Great service, great attitude! More

by mosescarvalho Verified Customer Verified Customer

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