Stacy-Ann Bonner

Excellent service, knowledgeable staff, smooth buying process — highly recommend Jeep Hollywood for your next vehicle! process — highly recommend Jeep Hollywood for your next vehicle! More

by leonelly Verified Customer Verified Customer

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I had a 8 am appointment for oil change took til 10am, then they tried to charge me when I had 3 free oil changes and this was only my second oil change then they tried to charge me when I had 3 free oil changes and this was only my second oil change More

by odie9600 Verified Customer Verified Customer

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Kept my car all day and didn't complete the recall, I was extremely disappointed. extremely disappointed. More

by athoma43 Verified Customer Verified Customer

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I had an absolutely terrible experience with this dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or prov dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or provide timely updates on the status of my car. After I left my car ( I drove the car and started fine), she messaged me a few hours later stating that my car's starter was blown and quoted $2,000 for the repair. It then took 24 hours of trying to reach her before I could approve the repair. When I asked for an estimated completion time, Neyma never provided one. After multiple calls, she finally messaged me to say the car was ready, claiming there were no warning lights on the dashboard. However, when I arrived to pick up the car, the dashboard was lit up with multiple warning lights, and Neyma was not even present. Fortunately, Stacy, another staff member, tried her best to assist me and was much more helpful. I left my car again so they could investigate the dashboard issue, but the follow-up process was exhausting. For the next two days, I repeatedly called to get updates, only to receive no response. Even messages left for Brandon, the manager, were ignored. Ultimately, I decided to take my car to a local mechanic, who discovered that the issue was a simple $17 sensor in the rear, quickly fixing the problem. This experience has completely shattered my trust in this dealership. If you’re considering leaving your car here for service, be prepared for poor communication, unresponsiveness, and prolonged delays. I was even considering purchasing a Jeep, but after this ordeal, I wouldn’t risk ever needing service from this dealership again. Not all dealerships are like this—my husband owns a Honda, and his service experiences have been consistently outstanding. Sadly, this place falls far below that standard. More

by SABRINAGMARTIN Verified Customer Verified Customer

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This is a new vehicle. At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple emplo At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple employees, no replacement key was ever provided. The car was not starting. I requested to bring the car in after jump starting it, but could not get an appointment. Finally the car required towing as it could no longer be jump started. Both primary and secondary batteries were dead. The vehicle was not assessed for 4 days and the battery not replaced for over one week. Multiple calls to the dealership went unanswered, as in nobody picking the phone up! When speaking to someone, youa re promised a call back that never happens. When I finally picked up the car yesterday, I requested to speak with the general manager who had already left for the day. Spoke to the sales manager. Her answer was unsetteling:" We sell the cars, we don't make them." I arranged for the vehicle to be towed to the dealership thru Jeep roadside assistance. I ended up having to pay for the towing. The battery replacement was done under warranty, but they refused to reimburse me for the cost of getting the undrivable vehicle into their shop for warranty work. We are now 24 hours later and have not yet received a call back from the general manager as I requested. Don't know if this is the way Jeep treats it customers or is it only this dealership. Very dissatisfied with my experience. More

by jjr Verified Customer Verified Customer

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I had consist trouble with the radio head unit in my wrangler and this dealership worked tirelessly to resolve them for me, as well as giving me a complimentary oil change, car wash, interior clean, and wrangler and this dealership worked tirelessly to resolve them for me, as well as giving me a complimentary oil change, car wash, interior clean, and loaner. My service advisor was amazing, going above and beyond for me, and communicated so well and kept me informed every step of the way! More

by mhubertrn Verified Customer Verified Customer

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It gives me great pleasure to mention that I am very satisfied with The service received at your location . satisfied with The service received at your location . More

by mariascope Verified Customer Verified Customer

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Neyma does not answer her phone . Communication issues. I called many times . When I went to pick up the car. It was not ready ! Communication issues. I called many times . When I went to pick up the car. It was not ready ! More

by amiyara Verified Customer Verified Customer

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Very friendly and professional always have been happy with the staff. The rates also very good. with the staff. The rates also very good. More

by TEHRANY1959 Verified Customer Verified Customer

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Not pleased how Chrysler jeep handle my vehicle issues. My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicl My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicle and did minor valve body repair which didn't fix the problem. shifting gear ISSUE reapered, brought vehicle to the dealer FOR REPAIR and was told that I was responsible for the repair cost event though it was exact same issues they worked on when car was under warranty. NOT BUYING JEEP AGAIN. I FEEL I WAS TREATED UNFAIR AS THIS SEEMS TO BE A KNOWN ISSUES WITH THIS VEHICLE. ALSO DEALER HAS A POOR SERVICE. THEY DON'T SEND YOU ANY UPDATES TO KEEP YOU INFORM OF THE REPAIR PROGRESS. EVERYTIME I SHOWED UP AT SERVICE DESK TO CHECK ON MY VEHICLE ALL I GET FROM SERVICE REP IS LIE AFTER LIE. EXTREMELY POOR SERVICE! More

by Grey goose Verified Customer Verified Customer

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