Stacy-Ann Bonner

They had my truck for 20 days. It only had 1000 miles on it. You can't get anyone on the phone to tell you what is wrong with it or when it will be ready. Every time they said it w It only had 1000 miles on it. You can't get anyone on the phone to tell you what is wrong with it or when it will be ready. Every time they said it would be ready by end of the day it was another problem. You think after having it for so long they could've returned it clean but no. It was dirty my drivers seat fully reclined all my windows down radio on a station I don't have programmed and protein bar wrappers on my floor. I was excited about owning my first Jeep and this completely robbed me of that experience. The sales department made the purchase flawless and also assisted me in getting a loaner vehicle which I don't know what I would have done without. The service department needs an overhaul and needs to learn what exceptional customer service is because they have no clue. If you need to take your vehicle here be prepared to show up in person for updates for they do not answer their phones. I also suggest taking pictures of the speedometer fuel gauge and interior and exterior of the vehicle per previous comments left. I do plan on making a visit to hopefully speak with someone in management regarding my experience in hope of getting some answers and reassurance of better service in the future. For now this is a very solid negative rating! More

by aventuraflyer Verified Customer Verified Customer

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Bought my third Grand Cherokee from Hollywood Jeep always great experience alway buy from Leslie great experience alway buy from Leslie More

by DARRELLTURNER63 Verified Customer Verified Customer

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Fixed the problem within reasonable time, and are continuing to troubleshoot the effects of the water coming through the firewall continuing to troubleshoot the effects of the water coming through the firewall More

by coachwb45 Verified Customer Verified Customer

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Horrible communication, no updates, management is worthless, mechanics are not trained. All jeep dealers suck! I will never buy a jeep again as the service in every south Florida location can not fix worthless, mechanics are not trained. All jeep dealers suck! I will never buy a jeep again as the service in every south Florida location can not fix anything properly. More

by Mpines Verified Customer Verified Customer

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The staff were very professional and knowledgeable, very attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. More

by brario Verified Customer Verified Customer

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STACY AND JORGE DID AN OUTSTANDING JOB GETTING MY CAR REPAIRED FROM HANDLING MY WARRANTY APPROVAL CLAIM TO THE COMPLETION OF MY REPAIR. I HAD TAKEN MY CAR FROM ANOTHER DEALER AND WENT TO HOLLYWOOD CHRYSL REPAIRED FROM HANDLING MY WARRANTY APPROVAL CLAIM TO THE COMPLETION OF MY REPAIR. I HAD TAKEN MY CAR FROM ANOTHER DEALER AND WENT TO HOLLYWOOD CHRYSLER SINCE THE OTHER DEALER WASNOT HANDLE THE PROPER DIAGNOSTIC AND REPAIR. THANKS GREAT JOB GUYS MY CAR IS UP AND RUNNING GOOD More

by osmarijust Verified Customer Verified Customer

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Incredible, they are attentive and very professional , they check the whole car and check the tires they check the whole car and check the tires More

by Hanier Marin Verified Customer Verified Customer

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I am still getting the red turtle light making the car unsafe to drive. Please provide me with an “in-kind” vehicle while you attempt to fix my car properly unsafe to drive. Please provide me with an “in-kind” vehicle while you attempt to fix my car properly More

by MOAB Verified Customer Verified Customer

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Great customer service everyone was very helpful and polite. Received the proper help from the service team polite. Received the proper help from the service team More

by MILAIDYHERNANDEZ1 Verified Customer Verified Customer

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Chris and Jorge did a great job for free, and provided updates in real time through text and phone calls. They identified the problem immediately. updates in real time through text and phone calls. They identified the problem immediately. More

by sokol1 Verified Customer Verified Customer

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