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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas
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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
369 Reviews
4.9

369 Reviews

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369 Reviews of Shelly Jackowski

February 19, 2025

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Employee Rating

Professional,timely,pleasant invironment. Personnel was warm,accommodating,up front and transparent.I like the abrebiated informative incounter .Please keep the efficient process.Thank you. More

by OFELIAEADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin Auchter

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Feb 20, 2025

Norm Reeves Toyota Dallas responded

Your words amaze us! We appreciate you pointing all the elements of quality service. If you have any concerns, please feel free to reach out to us as we value customer feedback. Thank you!

February 19, 2025

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Employee Rating

I did not bring my Toyota, but I have always used Toyota Service. Service Center has always been great. Thanks Toyota. More

by dmackey_ardyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Feb 20, 2025

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

February 18, 2025

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Employee Rating

Shelly is always on point and gives A1 services for all her customers 5 stars always for Shelly. More

by SHERRY59B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Norm Reeves Toyota Dallas responded

We all love Shelly and are happy that you do too, Sherry! Is there anything that we can do to provide you with a five-star experience next time? Feel free to let us know as we rely on customer feedback to see what we could improve or add. Thanks so much, and we hope to see you next time!

February 18, 2025

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Lost its family feeling as a dealership! Just a business now. Not impressed overall now. More

by briancolwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Norm Reeves Toyota Dallas responded

While we're disappointed that you were dissatisfied with your service appointment, we appreciate you letting us know, Brian. This will help us to investigate what we could be doing better. If you have any specific suggestions, please reach out to us. Thank you.

February 17, 2025

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Employee Rating

New ownership at this location appears to have increased "business traffic" considerably. Shelly is a very. Customer friendly and professional service writer. More

by thomashpk520
Workmanship
Service Time
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

All business is good business, Thomas! We hope to provide a high level of service to trusted customers like you. Shelly is a fantastic member of the team, and we are lucky to rely on her to provide that type of service. If you'd like to request her again, please feel free to do so. Thank you!

February 17, 2025

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Employee Rating

Shelly is the reason I’ve had 5 Toyotas and serviced for over 20 years. She’s a rockstar! More

by AFFRILLERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

So, does that equal every four years you've upgraded your car? That's awesome! We're flattered that you've been sticking with us for more than two decades. Shelly should have her own fan club! We appreciate her and appreciate this review. Thanks for stopping by, and cheers to 20 more years!

February 16, 2025

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Employee Rating

Shelley is the ONLY reason that we continue to do business with you. She is AWESOME and needs to get a raise. She works SO hard!! More

by Stars Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

We love Shelly and love this review! We will keep your suggestions under consideration. Thanks for the shoutout for Shelly, and we know that you'll be eager to work with her again!

February 16, 2025

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The service is good. .I was not able to get a rental car..that was very disappointing. More

by pdj159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

We appreciate you bringing up the challenge in getting a rental car to our attention. This is something that we will look into and see if this service can be improved so that customers like you can take advantage of it. We are happy that your service visit for your Toyota was a quality experience! Thanks for coming by, and we'll see you next time!

February 16, 2025

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Employee Rating

The dealership was ok, Shelly was very nice and understanding and knowledgeable. she go me out quickly. More

by Emma Buckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

We love seeing a five-star review and would like to know what we can do to improve our dealership. Customer feedback provides insight as to what our dealership could do to make things even better. We're pleased that you found Shelly so helpful and friendly--she's a fan favorite! If you choose to return, we will be thrilled to accommodate you in any way that we can. Thank you!

February 15, 2025

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Employee Rating

The dealership was reliable, fast to diagnose problem and turnover on vehicle was speedy with great execution. More

by Noreli15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ted, diagnosed problem.

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Feb 17, 2025

Norm Reeves Toyota Dallas responded

What a great review! We're excited that all the elements of a satisfying service visit were all there for you and your Toyota. If you're in need of a future appointment, feel free to schedule it online. Thank you!

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