Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.9
544 Reviews
4.9

544 Reviews

Write a Review

544 Reviews of Shelly Jackowski

January 27, 2026

Dealership Rating
Employee Rating

My experience has always been amazing and with Shelly always helping me and knowing my car makes everything better. She is very informative and helpful. More

by Jesse Perez
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Jan 28, 2026

Norm Reeves Toyota Dallas responded

Hi Jesse! We're pleased to read this feedback about Shelly! Thank you for choosing Norm Reeves Toyota Dallas and for sharing your support. Safe travels ahead!

January 26, 2026

Dealership Rating
Employee Rating

Everything was great. she got me in out,oil change inspection,rotat tires.she great More

by Claudie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 26, 2026

Norm Reeves Toyota Dallas responded

Hi Claudie! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

January 25, 2026

Dealership Rating
Employee Rating

great service. Everyone was helpful and polite in helping. Will continue to get service from Toyota as long as I have one. More

by helencollins18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 25, 2026

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 25, 2026

Dealership Rating
Employee Rating

Great customer service. Technician is honest and fair. They tell me exactly what is wrong or what needs to be preformed on my vehicle. Been using this dealership since 2011 More

by jgulbin651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 25, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 24, 2026

Dealership Rating
Employee Rating

Very good person and good worker, I am very happy with you, thank for everything. More

by luisasoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor

Report | Print
Jan 24, 2026

Norm Reeves Toyota Dallas responded

Hi Luisasoria! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

January 24, 2026

Dealership Rating
Employee Rating

I think you're team identifies what needs to be done and completes the work to perfection...services are A+ More

by MSFINSTEIN
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Jan 24, 2026

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 22, 2026

Dealership Rating
Employee Rating

She is Excellent customer service pays attention to detail and very informative. I will always use her. More

by alonzo.esparza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 22, 2026

Norm Reeves Toyota Dallas responded

Alonzo, thank you for the kind review! Your feedback means a lot to us and we will be sure to pass it along to Shelly. We look forward to seeing you next time at Norm Reeves Toyota Dallas!

January 22, 2026

Dealership Rating
Employee Rating

I drive from North Dallas for Shelly. She has my best interest for keeping my car jn great condition! More

by mpreagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 22, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 21, 2026

Dealership Rating
Employee Rating

Shelley on the front desk and the mechanics at the back of the house always do an excellent job. More

by ChalilloLXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting Shelley & the Norm Reeves Toyota Dallas team with the care of your vehicle! We're truly grateful for your support and look forward to seeing you again next time!

January 19, 2026

Dealership Rating
Employee Rating

It was great. Shelley explained the service needed for my car. Service was great, and Shelley was great. More

by lathomas28
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Jan 19, 2026

Norm Reeves Toyota Dallas responded

Hi Thomas! It's awesome to hear that Shelley took such good care of you! See you next time at Norm Reeves Toyota Dallas. Safe travels!

1
2
...
55

Dealership Inventory (64 Vehicles)

used 2019 Jeep Cherokee car, priced at $17,391
2019 Jeep Cherokee
used
Billet Silver Metallic Clearcoat exterior
Automatic
Four-wheel Drive
$17,391
View Details
used 2020 Toyota Tacoma car, priced at $31,992
2020 Toyota Tacoma
used
Cement exterior
Automatic
Four-wheel Drive
$31,992
View Details
new 2026 Toyota Corolla car, priced at $25,656
2026 Toyota Corolla
new
Underground exterior
CVT
Front-wheel Drive
$25,656
View Details
new 2026 Toyota Sienna car, priced at $40,953
2026 Toyota Sienna
new
Bluprint exterior
CVT
Front-wheel Drive
$40,953
View Details
used 2023 Toyota Tacoma car, priced at $34,491
2023 Toyota Tacoma
used
Ice Cap exterior
Automatic
Rear-wheel Drive
$34,491
View Details
used 2023 Chevrolet Silverado 1500 car, priced at $39,991
2023 Chevrolet Silverado 1500
used
Black exterior
Automatic
Four-wheel Drive
$39,991
View Details
View All Inventory