Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
412 Reviews
4.9

412 Reviews

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412 Reviews of Shelly Jackowski

May 28, 2025

Dealership Rating
Employee Rating

Shelly is wonderful. She takes care of her customers. She explains what needs to be done to my vehicle and keeps me updated on the progress. She is very knowledgeable and More

by jcmyers5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos, Andres Escobar

May 28, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that Shelly provided excellent service at Norm Reeves Toyota Dallas! It's great to know she kept you informed and made the process smooth. Thank you for recommending her, we appreciate your feedback!

May 28, 2025

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Employee Rating

I did alignment there for 2009 Nissan Sentra. 1st I was upset, since the alignment on the Rear was not done, but then realized that it can"t be done on that car due to its engineering design. The More

by Olena Erhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. We can mention exceptional-exceptional experience, exceptional customer service. We strive for excellence. The Norm Reeves Way. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 27, 2025

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Employee Rating

On May 24th, I had my oil changed and it took 2hours and 15 minutes. I was told, 1 hour and 45 minutes later that the compressor was down. I believe it took too long. It was terrible communication. The se More

by KINGDOMBUILDER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your feedback. We strive for excellence here at Norm Reeves Toyota Dallas and it's disappointing to hear that we fell short of that this time. If you would like to discuss this matter further, please feel free to reach out to me directly. - LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 24, 2025

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Employee Rating

Shelly is the best and I trust her. She came highly recommended from a former customer that s my best fried. More

by ashleykmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 24, 2025

Dealership Rating
Employee Rating

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area More

by tinachap12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 17, 2025

Dealership Rating
Employee Rating

They make you feel welcome And no pressuring you in and out in good time More

by stephanielivingston12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Norm Reeves Toyota Dallas responded

Stephanie, Your support shines as bright as five stars! See you again soon! Thank you! - Norm Reeves Toyota Dallas

May 17, 2025

Dealership Rating
Employee Rating

I’ve been a customer for many years now and always had great service and my car runs like a top. More

by francesellen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for trusting the Norm Reeves Toyota Dallas team with the care of your vehicle! We're grateful for all of your support over the years and look forward to continuing to serve you in the future!

May 17, 2025

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Employee Rating

Shelly takes great care of her clients & is a great communicator to keep you informed More

by kgoodusav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Norm Reeves Toyota Dallas responded

We're happy to hear Shelly always takes such great care of you! Thanks for being a Norm Reeves Toyota Dallas customer. We look forward to seeing you next time!

May 16, 2025

Dealership Rating
Employee Rating

I've dealt with this Toyota location for over 20 years, buying at least 4-5 vehicles. This past experience was one of the better experiences I have had. I have dealt with several area Toyota dealerships in More

by leonpattrick1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos, Andres Escobar

May 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for your loyalty and kind words about Norm Reeves Toyota Dallas! We're delighted to hear that Luis made this experience one of the best. We look forward to serving you again in the future!

May 07, 2025

Dealership Rating
Employee Rating

I’ve been seeing Shelly for a few years now. She is the best. I recommend her to all my freinds. More

by JASONTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Jason! Thank you for leaving us this five-star review and your kind words for Shelly from our service team at Norm Reeves Toyota Dallas! We'll see you next time!

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