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Shelly Jackowski
420 Reviews
420 Reviews
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420 Reviews of Shelly Jackowski
June 18, 2025
Shelley was super helpful and got everything addressed for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour- for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour-hour 1/2 instead of two+, but good to know it's all done. More
by Kw.hill2
Verified Customer
June 17, 2025
If it were not for Shelley I would not be servicing my car there! Shelly is absolutely the best! She's attentive and very knowledgeable! She does not try to sell what you don't need. I truly appreciate an car there! Shelly is absolutely the best! She's attentive and very knowledgeable! She does not try to sell what you don't need. I truly appreciate and love her! She makes me feel like I'm her only customer! The driver transportation person I believe his name was Dan also very nice More
by brownbomb72
Other Employees Tagged: Bobby
June 11, 2025
When I pulled into the service center not one person came out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this where we go for appointments”? The person said yes, and looked me up to see which advisor I would be seeing! He sent me to Shelly. Once I was with her everything was great! More
by ashley.rocha
June 09, 2025
The services department is quick and thorough. John Pena is an excellent service coordinator and I enjoy working with him. John Pena is an excellent service coordinator and I enjoy working with him. More
by Mark
Other Employees Tagged: John Pena, Antonio Holmes, Edwin Aguilar
June 08, 2025
I bought my Sienna at a different dealership. When I took it there for service it was very cold and impersonal. I gave this dealership a trip and got lucky and had Shelly one time and have been g When I took it there for service it was very cold and impersonal. I gave this dealership a trip and got lucky and had Shelly one time and have been going here ever since. Great place!! More
by ALICIACLEVINGER
June 07, 2025
Fair prices compared to most dealerships. Fixed my problem in one day. Good hours and communication. Sergio was great at communicating the issue and problem solving, also patient while I made Fixed my problem in one day. Good hours and communication. Sergio was great at communicating the issue and problem solving, also patient while I made a decision on what to do. Normally I don’t goto dealerships for service but I would come again if Sergio is there. Shelly was also super cool and funny. She helped me get the car checked in before closing on Thursday evening. More
by Jerod
Other Employees Tagged: Sergio Leyva
June 06, 2025
The best thing about the dealership is my service advisor, Shelley is great and she really looks out for her customers, as long as she is here I will continue to come to Norm Reeves advisor, Shelley is great and she really looks out for her customers, as long as she is here I will continue to come to Norm Reeves More
by ladyd1119
June 04, 2025
I choose Norm Reeves for my Toyota maintenance because I have found Shelly and Antonio to be honest, fair and considerate of my budget. have found Shelly and Antonio to be honest, fair and considerate of my budget. More
by janlwaffer
Other Employees Tagged: Alex Marin, Antonio Holmes, Harveen Toor
June 02, 2025
I have had a good experience with the service department. The team there is knowledgeable and trustworthy. I have never had to wait more than a hour when dropping my car off and waiting for the service. The team there is knowledgeable and trustworthy. I have never had to wait more than a hour when dropping my car off and waiting for the service. More
by steveeloy_ortega
Other Employees Tagged: John Pena, Antonio Holmes, Harveen Toor
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