Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas
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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
390 Reviews
4.9

390 Reviews

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390 Reviews of Shelly Jackowski

March 26, 2025

Dealership Rating
Employee Rating

I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

by cdemgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos, Scott Smith

Mar 27, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that you had such a positive experience with our team at Norm Reeves Toyota Dallas! It's great to know that the service was helpful and informative, and we appreciate your kind words about our staff. Thank you for choosing us!

March 26, 2025

Dealership Rating
Employee Rating

The transition from Cowboy to Norm Reeves has been smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new no More

by CMatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Norm Reeves Toyota Dallas responded

We're glad to hear that the transition has been smooth for you at Norm Reeves Toyota Dallas! It's great to know you're enjoying the updated technology and familiar faces. Thanks for sharing your experience with us!

March 26, 2025

Dealership Rating
Employee Rating

I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

by cdemgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos, Scott Smith

Mar 27, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us at Norm Reeves Toyota Dallas! We're delighted to hear that our team was helpful and attentive, making sure you felt cared for during your visit. Enjoy exploring those beautiful vehicles!

March 24, 2025

Dealership Rating
Employee Rating

Shelly is the bomb! They didn't fix my review camera that is foggy at night time but it's on record and I can bring it in although the warranty is getting ready to expir More

by jonchennessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly

Mar 25, 2025

Norm Reeves Toyota Dallas responded

Jon, we're glad to hear Shelly made a positive impression at Norm Reeves Toyota Dallas! Please don't hesitate to bring your vehicle in so we can address the rear camera issue before your warranty expires.

March 22, 2025

Dealership Rating
Employee Rating

Dude saw me sitting in my car, arrived first before a white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and More

by Stella Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor , Shelly was who came to ask me have I been assisted. While Harveen acted like he didn’t see me sit there with my car.

Mar 24, 2025

Norm Reeves Toyota Dallas responded

Stella, we're sorry to hear about your experience at Norm Reeves Toyota Dallas. We appreciate you bringing this to our attention and will address it with the team. Your feedback is important in helping us improve our service for everyone.

March 19, 2025

Dealership Rating
Employee Rating

Long wait, pricing surprises but really great coffee. I just came for the oil change so I’ll have to get the rest of stuff later. More

by ctkromeo
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Antonio Holmes

March 16, 2025

Dealership Rating
Employee Rating

Antonio was very helpful in keeping me posted on progress - I will come back to norm reeves because of the helpful sery More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Mar 17, 2025

Norm Reeves Toyota Dallas responded

Hi Scott, we're delighted to hear that Antonio's assistance made a positive impact on your experience at Norm Reeves Toyota Dallas. We look forward to welcoming you back in the future! Safe travels!

March 15, 2025

Dealership Rating
Employee Rating

I use the dealership because of Shelly. Been going to her for 25 years. She is the best. More

by Vickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Norm Reeves Toyota Dallas responded

Vickie, We're glad this experience could earn us five stars! Thank you! - Norm Reeves Toyota Dallas

March 14, 2025

Dealership Rating
Employee Rating

The service is wonderful Always able to get in and out. Shelley is always attentive to my needs.. More

by yolanda_blanch321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Mar 17, 2025

Norm Reeves Toyota Dallas responded

Yolanda, We truly appreciate your support—thank you for the five stars! – Norm Reeves Toyota Dallas

March 13, 2025

Dealership Rating
Employee Rating

Shelly was great, as always! I’ve been working with her for probably fifteen years. More

by RBRUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Norm Reeves Toyota Dallas responded

So happy to hear that! Thanks for the amazing review! - Norm Reeves Toyota Dallas

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