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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 25

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
343 Reviews
4.9

343 Reviews

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343 Reviews of Shawn Hooe

August 27, 2024

Dealership Rating
Employee Rating

Shawn was great, highly recommend him to anyone. Service was done to satisfaction. Would like option to show up without oil change appointment, drop off and pickup later. Like in the old days. More

by RBRAMLETT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Stachowiak

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Aug 29, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our service and that Shawn met your expectations. We appreciate your suggestion regarding the oil change appointments, and we'll certainly take that into consideration as we strive to improve our services at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 26, 2024

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Hunter was very helpful and knowledgeable. He answered all my questions and taught me about my new Buick. More

by lisalongbradshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams, Brandt Wicker, Rusty Ford, Asa Johnson Jr, Chad Huddleston, Bryan Stanley, Hunter Helm , Beau Bell, Zach Rhine

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Aug 28, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Hunter was able to assist you effectively and share valuable insights about your new Buick. At James Wood Chevrolet Buick GMC Decatur, we pride ourselves on our knowledgeable team and I am glad you had a great experience. I look forward to seeing you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 25, 2024

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Employee Rating

Shawn did a great job for us this truck has been in the shop alot and probably will be there several more times but Shawn has worked hard to get it done More

by pfd653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm glad to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. I appreciate your understanding regarding the truck's situation and I'm committed to ensuring it performs at its best. Please feel free to reach out if you need any more assistance in the future. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 24, 2024

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Employee Rating

They are always friendly and keep you up to date on the status of your needed service. They always listen to what you are trying to tell them. More

by terrytimec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley , Paul Johnson, Zach Rhine

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Aug 27, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you found our team at James Wood Chevrolet Buick GMC Decatur to be friendly and attentive to your service needs. We pride ourselves on providing great communication and listening to our customers. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 24, 2024

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Employee Rating

Good location, friendly employees, and great service. Often have coupons for service and repairs. It's nice to have automobile returned with a nice wash job. More

by DELGBARFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm delighted to hear that you enjoyed our friendly service and the convenience of our location. It's great to know that you appreciated the coupons for service and repairs, as well as the care we take in returning your vehicle in pristine condition at James Wood Chevrolet Buick GMC Decatur. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 23, 2024

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Can’t say enough about my service experience. Top notch attention to detail from start to finish! I highly recommend to anyone needing service. More

by NICOLENEWBERRY77
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 26, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had a top-notch service experience at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to me. I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 22, 2024

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Employee Rating

Consistent courteous efficient service. Comfortable waiting are and a cup of coffee is always available. Highly recommended. More

by mikesnodgrass45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine

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Aug 23, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about the consistent, courteous, and efficient service at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you enjoyed the comfortable waiting area and the coffee. Your recommendation means a lot to me, and I look forward to welcoming you back soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 14, 2024

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Employee Rating

Great people from sales to service. It's great no hassle dealing to setting up service and accessories More

by scaruthers3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Rusty Ford

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Aug 14, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that you had a no-hassle experience with our sales and service teams at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our top priority, and I appreciate your feedback. I look forward to seeing you again for any future needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 13, 2024

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Employee Rating

Had an issue with my truck. Mechanical issues and warranty issues. James Wood Motors handled everything completely and got me back up and running More

by JIMBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams

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Aug 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that we were able to assist you with the mechanical and warranty issues on your truck. At James Wood Chevrolet Buick GMC Decatur, I strive to ensure our customers are back on the road as quickly as possible. I appreciate your feedback and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 07, 2024

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Employee Rating

Great Job as usual. Not happy with the warranty I purchased but not the service department problem. Shawn tries hard to get everything done in a timely matter. More

by JHUTCHISON0
Recommend Dealer
Yes
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Aug 09, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. We truly appreciate your feedback and are glad to hear that you had a positive experience with Shawn in our service department at James Wood Chevrolet Buick GMC Decatur. We also acknowledge your concerns regarding the warranty and would love to discuss this further with you. Please feel free to reach out to us anytime. We look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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