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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
206 Reviews
4.9

206 Reviews

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206 Reviews of Shawn Hooe

May 03, 2025

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Employee Rating

Shawn Hooe is great to work with! Easy to schedule service for my truck & vehicle repairs were completed on-time. Highly recommend. More

by TOMREED01
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 03, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our service department and that we could efficiently take care of your truck's needs. Your recommendation means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 03, 2025

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Employee Rating

Took the car to another dealership we usually work with out of town. They ran diagnostic and identified a sensor which needed replacing. Part would take two days i had to get back to dfw for a meetimg. Saw More

by Carguy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 05, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your detailed experience. I understand how important it is to have trust and confidence when bringing your vehicle in for service, especially when dealing with warranty concerns and prior diagnostic results. While assessments and recommendations can sometimes vary between service centers, we recognize how concerning it can feel when those differences lead to added time and cost. If you’d like to share more details about your visit, the team at James Wood Chevrolet Buick GMC Decatur is available to listen — we appreciate you bringing this to our attention. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 02, 2025

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A great dealership to do business with I highly reccomend James Wood Motors for your new car purchase. More

by coachkronenberger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Drew Ward, Rusty Ford

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May 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your recommendation of James Wood Chevrolet Buick GMC Decatur for new car purchases. We're glad you had a great experience with us and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 30, 2025

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Employee Rating

James Wood GMC service department is amazing. Shawn and the mechanics are very knowledgeable, polite and friendly. Shawn lets you know how things are going while you wait and is honest on what n More

by poorehouse2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our service department at James Wood Chevrolet Buick GMC Decatur. We’re thrilled to hear that Shawn and our team provided knowledgeable and friendly service during your visit. It's our goal to ensure every customer feels valued and informed. We look forward to taking great care of your truck for all your future oil changes and repairs. Thank you for choosing us! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 29, 2025

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The service department was great to work with and they have clear communication on where we were in the process More

by CCROBIN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the great feedback! I'm glad to hear that our service department made the process smooth and kept you updated. We appreciate your trust and look forward to helping you again in the future. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 25, 2025

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Derek was fantastic! Understood what we were looking for and took care of everything immediately! Great guy and will definitely be going back to do business with him agai More

by edwardpecina80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Tyler Mayfield, Asa Johnson Jr, Chad Huddleston, Sam Lara, Dason Howard

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Apr 26, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Derek! We truly appreciate your kind words about your experience with us at James Wood Chevrolet Buick GMC Decatur. It's great to hear that Derek was able to help you find exactly what you were looking for. We look forward to seeing you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 25, 2025

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Great service. Timely, friendly, and knowledgeable. I used the drop off service and was taken to my office with no delays. Highly recommend. More

by Marianna2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! We're thrilled to hear that you had a great experience with our drop-off service at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide timely, friendly, and knowledgeable service, and it’s fantastic to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

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Always friendly and professional service from James Woods entire team explaining the service being provided at each visit. More

by LINDAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle

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Apr 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We are thrilled to hear that you consistently receive friendly and professional service at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to ensuring that you are well-informed about the services we provide. We look forward to seeing you again on your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

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Employee Rating

We always enjoy this dealership. The showroom and service center employees are all extremely friendly. More

by vtrichel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you always enjoy your experience at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing friendly service, and it's great to know that it shows. We look forward to welcoming you back on your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

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Employee Rating

I'm always very satisfied about work with Shawn or any other of the service reps. More

by EBHARSHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you're always satisfied with the service you receive from Shawn and our team here at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to serving you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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