Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
345 Reviews
4.9

345 Reviews

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345 Reviews of Shawn Hooe

June 28, 2026

Dealership Rating
Employee Rating

All good all good all good all good all good all good all good all good More

by EDY.GALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving a review, Edy! I appreciate your support and am glad to hear everything is all good. We look forward to serving you again in the future. Don't hesitate to visit us again in Decatur, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 27, 2026

Dealership Rating
Employee Rating

good service good response on questions truck done on time pic up @ deliver driver very fr More

by LMASHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! I'm glad to hear that you experienced good service and timely delivery with your truck at James Wood Chevrolet Buick GMC Decatur. I'm always here to answer any questions you may have. We look forward to serving you again in the future! Proudly serving customers in Decatur, Texas. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 22, 2026

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Employee Rating

Shawn goes out of his way to take care of me and my wifes trucks and make sure we get back out on the road quick and easy More

by SLAUDERDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Shawn! I’m thrilled to hear that Shawn has been taking great care of you and your wife's trucks. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure you get back on the road quickly and easily. I appreciate your support, and we look forward to assisting you again in the future. We are always ready to help in Keller, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 19, 2026

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Employee Rating

Shawn in service always takes care of us. He is on point regardless if I am talking to him on the phone or in person. More

by SMARTPAM57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Pam, thank you for your wonderful review! I’m thrilled to hear that Shawn in our service department consistently take great care of you, whether it's over the phone or in person. At James Wood Chevrolet Buick GMC Decatur, we strive to provide top-notch service to all our customers. We look forward to seeing you again in Decatur, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 18, 2026

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I had a wonderful experience working with Jennifer Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My v More

by max49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Max! I’m thrilled to hear that you had a great experience with Jennifer and our service department at James Wood Chevrolet Buick GMC Decatur. We are dedicated to maintaining strong communication and providing efficient service. I appreciate your recommendation, and our team here in Fort Worth, Texas looks forward to serving you again in the future. Have a great day! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 05, 2026

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Employee Rating

I bought my truck at James Woods it has been serviced by Shawn Hooe since new would not take it anywhere else! More

by JSTAPLETON100
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that you’ve had such a great experience with your truck and with Shawn at James Wood Chevrolet Buick GMC Decatur. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future. Safe travels with your truck! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

May 30, 2026

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Employee Rating

Since I moved out of Wise County, I choose to drive one hour each way to James Wood to get the oil changed in my vehicles. Service advisor, Shawn Hooe, always finds a way to get both minor repairs, or eve More

by RWDEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Grateful for you sharing this lovely experience with us! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur, even making that drive for service. It’s great to hear how Shawn has taken such good care of you and made your experience feel personal. We look forward to continuing to assist you with all your vehicle needs. See you next time! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

May 27, 2026

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Employee Rating

I have the 6. 2 engine. It locked up, no kind of warning. The motor was replaced, truck was in the shop for, repair for 6 weeks. I was given a lowner to drive. My t More

by donhill0128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

May 28, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, Don! I'm glad to hear that your truck is running great after the engine replacement and that Shawn provided you with excellent service during your visit. Your satisfaction is important to us. If you have any further concerns or questions about your vehicle, please feel free to reach out to us at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we hope to see you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

May 26, 2026

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Employee Rating

Shawn Hooe is the best service writer. He always takes great care of me and my vehicle I love coming to James Woods for service and or buying vehicles thank you. More

by robrose31372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandt Wicker

May 26, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Rob! I truly appreciate your kind words about Shawn and am thrilled to hear that you have had such positive experiences with our service at James Wood Chevrolet Buick GMC Decatur. We look forward to welcoming you back for your future service needs or vehicle purchases! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

May 23, 2026

Dealership Rating
Employee Rating

Karen Pattison always does an amazing job at finding the perfect vehicle for me. She is always very knowledgeable about the specs of the vehicle as well as explains the operations of all the features of tha More

by superbee7777777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison, Bryan Stanley

May 24, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m pleased to hear that Karen provided you with such a great experience at James Wood Chevrolet Buick GMC Decatur. Her knowledge and dedication to finding the perfect vehicle truly make a difference. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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