Shawn Davie

Great experience buying a car from Heritage Subaru Owings Mills. Every person I dealt with was very responsive and treated me like a valued customer, from my first inquiry through purchase. Jewel (the inte Mills. Every person I dealt with was very responsive and treated me like a valued customer, from my first inquiry through purchase. Jewel (the internet sales manager) gave me a competitive quote on the vehicle I was interested in, right off the bat. Ansley (the sales representative I worked with) was fantastic. I really appreciated the time he took to point out and explain many features of the car, including ones I may have never stumbled across even after reading the owners manual. Shawn (the general manager) touched base with me multiple times, which really showed me that this dealership top to bottom cares about each customer. This was not the closest dealership to my home, but I'm very glad went the extra distance to work with these folks. I would definitely recommend them to anyone in the Baltimore-Washington area looking for a Subaru. More

Report | Print

Emmett Russ and General Manager Shawn Davie were wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in te wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in terms of the vehicle I wanted to purchase and the financial aspect I was comfortable with. Emmett gave me a tour of the facility including the service area. I love my new Subaru Forester Premium and could not be happier with the experience I had with everyone I interacted with at the dealership, including Finance Manager Matt Streete. More

Report | Print

We have purchased multiple cars from this location and they are always helpful and easy to work with. they are always helpful and easy to work with. More

Report | Print

Katie McGehee is an absolute gem! She is so warm and personable, she effortlessly established a rapport with our first encounter by phone. We've been driving Subarus for decades and g She is so warm and personable, she effortlessly established a rapport with our first encounter by phone. We've been driving Subarus for decades and generally find the buying process a necessary evil, although we've never had a bad experience. Our time with Katie felt more like a social visit where we managed to get some business done in the process. We will ask for Katie in the future! More

Report | Print

My salesman Ansley Ratnayake was outstanding. He was patient and knowledgeable. He was communicative. Hopefully I will get my receipts for my auto purchase. Hope to have my questions answered He was patient and knowledgeable. He was communicative. Hopefully I will get my receipts for my auto purchase. Hope to have my questions answered. More

Report | Print

Outstanding in all aspects. Knowledgeable, anticipatory, respectful, communicative . . .the list of accolades could go on and on. Sales, service, finance and most of all -leader Knowledgeable, anticipatory, respectful, communicative . . .the list of accolades could go on and on. Sales, service, finance and most of all -leadership are exemplary. More

Report | Print

I had decided to trade-up my 7 year old Subaru Forester for a newer model - 2025 or a 2026 that would come out next month. I met with Ansley at our agreed upon time and he showed me 3 Foresters: Premium, L for a newer model - 2025 or a 2026 that would come out next month. I met with Ansley at our agreed upon time and he showed me 3 Foresters: Premium, Limited, & Hybrid. He was able to answer my questions & had the keys ready for test driving. He was personable, professional, courteous, kind, & efficient. I would happily return to him for another purchase! Josh Jones helped with the financing matters & was also a pleasure to work with. Thank you gentlemen! More

Report | Print

They really take care of their customers to make sure that they are satisfied with their purchase. Mark was super nice and polite. that they are satisfied with their purchase. Mark was super nice and polite. More

Report | Print

I just became aware of a "bait and switch" technique that Heritage Subaru performed on my elderly mother. My mom agreed on a $21K price on a basic Impreza and once she started signing the paperwork with the Heritage Subaru performed on my elderly mother. My mom agreed on a $21K price on a basic Impreza and once she started signing the paperwork with the finance department, she was HEAVILY pressured to get multiple warranty add-ons and was told she could not get the car without these add-ons. NOT true! Her $21K turned into a $30+K BASIC IMPREZA with a 18.6% interest rate (credit score of 650)! She is paying $706.17 for a BASIC 2022 IMPREZA! WHAT!! !!!!!!!!!!!!!! This is elder abuse and I will be pursuing action against your dealership for taking advantage of someone like this. She is in her mid 70's and you took advantage of some vulnerabilities. Shame on you! I will be spreading this information to my friends/family/colleagues and will be posting widely on social media. I do not know how you all can sleep at night taking advantage of people like this. More

Report | Print

My salesperson Katie was a pleasure to work with during the car buying process. She understood what I was looking for and was able to show me vehicles that matched my criteria. I appreciated her patience the car buying process. She understood what I was looking for and was able to show me vehicles that matched my criteria. I appreciated her patience and professionalism, as well as her friendly demeanor. During my visit at Heritage Subaru Owings Mills, the Sales Manager, Tavon was very helpful. Matt, the Finance Manager, did a thorough job of walking me through the sale. The General Manager, Shawn, was available to provide assistance during the entire process. He, as well as Katie, followed-up with me after the sale, by phone and email. Thank you again to the entire team! More

Report | Print