Shaun Dortch

Overall ok but though my opinion is contested, they performed unauthorized work causing stress on my wife. The cost of the work was actually very fair, but we did not want the service performed. In add performed unauthorized work causing stress on my wife. The cost of the work was actually very fair, but we did not want the service performed. In addition there was an error in the parts used, that I caught. When I called them on it the next day, they immediately agreed and then picked up the car at my house and returned it to my house free of charge with the correct parts. So, this particular service could have been better but generally in the past we've found them to be solid with no significant issues. More

by Dan Verified Customer Verified Customer

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Great service! Shaun really goes above and beyond. He respects my needs. Will definitely be back. Shaun really goes above and beyond. He respects my needs. Will definitely be back. More

by germanhorses Verified Customer Verified Customer

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My vehicle prematurely notified for a maintenance check and Shaun accommodated me as a courtesy. Highly appreciated! and Shaun accommodated me as a courtesy. Highly appreciated! More

by ETSORO_STMATTS Verified Customer Verified Customer

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Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! My go-to guy. Top of the line. 12/10 every time! More

by AMYOTT Verified Customer Verified Customer

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Excellent customer service, I feel valued as a longtime customer! Been a customer for over 20 years. customer! Been a customer for over 20 years. More

by REJJIB Verified Customer Verified Customer

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Great personalized service and extremely skilled workers. Will come back to have my cars serviced. Will come back to have my cars serviced. More

by JAPHETS1999 Verified Customer Verified Customer

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Service was excellent and I was pleased with the customer care. I am extremely satisfied with the how quickly I was out with a serviced clean automobile. care. I am extremely satisfied with the how quickly I was out with a serviced clean automobile. More

by LSOTELO10 Verified Customer Verified Customer

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Shaun is always great at keeping me updated on the status of my service. He also went above and beyond to get me information on my registration that DMV failed to send. Niello has a great team starting with of my service. He also went above and beyond to get me information on my registration that DMV failed to send. Niello has a great team starting with Bailey in sales and Shaun in service. More

by LITTLESISBE Verified Customer Verified Customer

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My service advisor, Sean Dortch, is very helpful, friendly, and reliable and has always provided excellent customer service. I am very happy with Niello Volvo and have been working with Sean for over friendly, and reliable and has always provided excellent customer service. I am very happy with Niello Volvo and have been working with Sean for over 2 years for all of my service needs. More

by SHAWN.HARDESTY Verified Customer Verified Customer

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Customer service exceeded our expectations. We love our new car but how they treat their customers will make us repeat buyers in the future. We love our new car but how they treat their customers will make us repeat buyers in the future. More

by CARAGILL Verified Customer Verified Customer

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