Shalon Withrow
Shalon Withrow at Klaben Chrysler Jeep Dodge Ram
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Shalon Withrow

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4 Reviews
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4 Reviews

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4 Reviews of Shalon Withrow

December 26, 2024

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Shalon was courteous and professional; he was very thorough explaining every inspection on my vehicle. More

by smaze529
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Recommend Dealer
Yes

Other Employees Tagged: Tina Kelly

December 16, 2024

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Shalon was so helpful and thorough during the wohle procdess. He listened carefully to my concners and made sure to address each one. He patiently explained everything he was doing and made sure I was More

by ERINLATINA
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Recommend Dealer
Yes

December 06, 2024

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Shalon was very professional and what I loved was he made a follow up call to make sure that everything was ok. (It is) And he also took care of my upcoming service in a few weeks. Very friendly and courteo More

by hrddwrkk
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Recommend Dealer
Yes

December 02, 2024

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I explained the issue over the phone when I scheduled the service, then when I arrived, I had to explain it again. Then after I was in the waiting room for an hour, I had to explain it again. All for a ta More

by odiex2
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Recommend Dealer
Yes
Dec 02, 2024

Klaben Chrysler Jeep Dodge Ram responded

Sean, Thank you for taking the time to speak with me on the phone today regarding your visit. We also appreciate you taking the time to complete the Dealer Rater survey, the ratings, and the candid feedback. Your feedback is important as we share it with the entire team to reflect on how we are doing from the customer's perspective. Your overall rating indicates that we did a good job during your recent experience, but it also tells us we could have done better. Without honest feedback like yours, we would never know where we stand, when we need to coach, and when we need to celebrate. After our conversation, I can see and totally understand why you would be frustrated. As agreed, I will reach out to you directly as soon as I see an update as to when the 75B recall will be available for your model year. You have my cell phone, but you can also reach me at 330.673.3139 ext. 405 or email at jashley@klaben.com. Thank you, Sean!

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