Service Department | Page 22

Love Van Bortel Ford Great experiences when we bought our Taurus and Fiesta ST . Same goes for their service department over the years. I always recommend them to people l Great experiences when we bought our Taurus and Fiesta ST . Same goes for their service department over the years. I always recommend them to people looking for new cars. More

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Tops in customer service I had to take my car in for some repairs recently. As usual, Van Bortel Ford's customer service and service departments were outstanding. They communi I had to take my car in for some repairs recently. As usual, Van Bortel Ford's customer service and service departments were outstanding. They communicated what should be done, the price, and all repairs were completed in a timely manner. There were no surprises. I also loved driving the loaner car and was so thankful to have one. I was able to keep my appointments that day. I always recommend Van Bortel Ford. More

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Amazing service! My husband has bought every vehicle he has ever owned at Van Bortel and I have bout the last three there. Tom (service manager) goes above and beyond My husband has bought every vehicle he has ever owned at Van Bortel and I have bout the last three there. Tom (service manager) goes above and beyond to satisfy his customers. I wouldn't consider going anywhere else! More

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Not entirely pleased My Explorer with 18K miles decided to set the serpentine belt free thanks to a pulley failure. I had it towed to your dealership because it was closes My Explorer with 18K miles decided to set the serpentine belt free thanks to a pulley failure. I had it towed to your dealership because it was closest to my residence. When contacted by the service advisor, he asked me if I had an appointment, which of course, I didn't. I was told it would be two days before my Explorer would be repaired, but t shouldn't be more than an hour to an hour and a half of labor, so it shouldn't be too costly. I reminded him it only had 18K miles and was a 2017 model year. He then said it would probably be covered under warranty. Probably....hmmm. Anyway, on a whim, I stopped on my way home from work to make sure my Explorer was locked as I have several accountable pieces of equipment stored inside. I found my Explorer parked all the way to the north end of the lot backed up to the rear access road to Wegmans.....unlocked. Thankfully, nothing was missing. I had asked the tow operator to lock it, but sis not know for sure who was responsible, but was glad I stopped to check. At the end of the following day, I was told my Explorer was ready. I grabbed my keys, signed the warranty repair, and found my Explorer unlocked in the lot. I guess that answers the mystery of who left it unlocked the day before. Now, I do not wish to berate the dealership, but I'm guessing this is a widespread problem. Being in law enforcement, this could have cost me a great deal more than aggravation of waiting two days for a repair. I could have lost vacation days for missing accountable items, or been financially responsible for their replacement. Just saying..... More

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Van Bortel Ford Does It Again I am very pleased with Craig and Doug on how they helped me with my 95 T-Bird inspection. I was especially pleased with Doug's professionalism in help I am very pleased with Craig and Doug on how they helped me with my 95 T-Bird inspection. I was especially pleased with Doug's professionalism in helping me with a follow up to a low brake and to the technician (I think his name was Shaun) who did the work. Thanks again!!! I hope to keep my T-Bird until it's 25th anniversary.. More

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Quick Lane Inspection Appreciate the time spent on my 2006 F250 Super Duty Pickup Truck which I purchased New at VanBortel Ford. I was happy everything passed except for Appreciate the time spent on my 2006 F250 Super Duty Pickup Truck which I purchased New at VanBortel Ford. I was happy everything passed except for the tires. After 13 years on the Original Tires, it was time for new ones. I knew they were ready... and Service got 4 new ones from the warehouse, balanced and installed them, so everything was taken care of in one day! Thanks so much for that, Service ! More

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Fantastic Dealership is very friendly and easy to work with. Very honest with everything and willing to go the extra mile for you. Highly recommended Vanbortel! Dealership is very friendly and easy to work with. Very honest with everything and willing to go the extra mile for you. Highly recommended Vanbortel! More

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Fast and predictable Came in for a few things, alignment/ bulb out/ wipers, and vehicle went right in and work completed quickly on a Saturday afternoon. I expected a muc Came in for a few things, alignment/ bulb out/ wipers, and vehicle went right in and work completed quickly on a Saturday afternoon. I expected a much longer wait. More

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Well Done While vehicle service isn’t the fun part of car ownership, the dealership delivered on everything they said My car was ready as promised and I was ke While vehicle service isn’t the fun part of car ownership, the dealership delivered on everything they said My car was ready as promised and I was kept posted while I waited I have no complaints More

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Tail light replacement Van Bortel helped us communicate with Ford regarding our taillight that was filling with water. This obviously a manufacturing defect because it has h Van Bortel helped us communicate with Ford regarding our taillight that was filling with water. This obviously a manufacturing defect because it has happened to this vehicle twice. Thank goodness for Van Bortel and the helpful service staff who helped us get the replacement for free. More

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