Service Department | Page 21

Oil change I have been taking my Fusion to a local shop assuming dealer would charge more for services. I felt I owed it to Van Bortel to bring car in for this o I have been taking my Fusion to a local shop assuming dealer would charge more for services. I felt I owed it to Van Bortel to bring car in for this oil change/tire rotation because they had recently done a fairly simple task for me at no charge. I had a reasonably positive experience now with Van Bortel, but just can’t pay $46 for these services that cost me $32 at the local shop. More

Print

My 2017 Escape Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few min Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few minutes I was closed out and on my way. The only snag I found was the entrance to the service dept. seemed a little congested and hard to maneuver with all the autos trying to get in and out. Thanks again and I will be back! More

Print

Ongoing Transmission issues I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to make things right. More

Print

QUICK SERVICE DEPT Helpful..sought out answers to questions did not have answers for...provided a reasonable time expectation..and it took much less then that..this is m Helpful..sought out answers to questions did not have answers for...provided a reasonable time expectation..and it took much less then that..this is much appreciated More

Print

Honest I have never felt pressured regarding repairs on any of our 3 vehicles, that might not be necessary. They always explain the problem and give you ad I have never felt pressured regarding repairs on any of our 3 vehicles, that might not be necessary. They always explain the problem and give you advice and leave the decisions up to the customer. We love Vanbortel Ford! More

Print

Another Excellent Interaction Everything as expected, no surprises. Super fast, safe simple and fairly painless. I used the quick lane, never seem to have any trouble over on that Everything as expected, no surprises. Super fast, safe simple and fairly painless. I used the quick lane, never seem to have any trouble over on that side. More

Print

Friendly, efficient service This place was highly recommended by a friend and I’m glad I took their advice. Friendly and efficient, great place to buy a car and the service is ex This place was highly recommended by a friend and I’m glad I took their advice. Friendly and efficient, great place to buy a car and the service is excellent. More

Print

Went in for a recall notice Good place. Have used them many times for service and for buying OEM Ford parts. The property itself; well the inside of the building could use a go Good place. Have used them many times for service and for buying OEM Ford parts. The property itself; well the inside of the building could use a good cleaning. Block walls near the cashier are covered in black dust/dirt. The parking lot is terrible in terms of space and line of sight. They have so much inventory, there is hardly any room anywhere for customer parking and if you are luck to find a spot it's in the back 40. It's a little hairy driving around because you just can't see very well with all of the inventory. Last thing I want to do is wipe out a brand new vehicle. As far as customer service, they are second to none. I cannot overstate this. The quality of their work is superior as far as anything I have ever had done there. I would recommend VanBortel to anyone. More

Print

Excellent service dept, A + My car didn't start. The service dept took care of the tow, fixed the car, and had the car done before promised. That's what you call a "World Class A My car didn't start. The service dept took care of the tow, fixed the car, and had the car done before promised. That's what you call a "World Class Auto Dealership" More

Print

Recall repair Have always experienced fast efficient service. Easy to make appointment. Nice waiting area. Always welcomed with friendly but professional service Have always experienced fast efficient service. Easy to make appointment. Nice waiting area. Always welcomed with friendly but professional service. Repairs always explained and questions answered More

Print