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Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
90 Reviews
4.9

90 Reviews

Write a Review

90 Reviews of Sergio Leyva

March 23, 2026

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Employee Rating

Muy buena atención es muy amable y me ayudo con mucho esmero . Igual me ayudo Pedro Cachay. More

by ANANDRAS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay

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Mar 23, 2026

Norm Reeves Toyota Dallas responded

Thank you for highlighting Pedro’s attentive and caring service for your Toyota. We look forward to assisting you on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

Dealership Rating
Employee Rating

Good, they did all the required service and in a quick turn around Excellent work More

by ROLANDO_BARCO
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Mar 22, 2026

Norm Reeves Toyota Dallas responded

Sergio and our service team are glad we could complete the required maintenance on your Toyota Prius quickly and thoroughly. We appreciate you noting the efficient turnaround and excellent work. We look forward to helping keep your Prius running smoothly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

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Employee Rating

The service was fine, but please don’t tell me it will be ready in 2-3 hrs and have me wait around and 2-3 hrs later there were still cars ahead of me. 6 hrs later they were through w recall part. Advice - More

by jegardner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 23, 2026

Norm Reeves Toyota Dallas responded

Your feedback on the wait time and communication is greatly appreciated. We aim to set realistic expectations for our customers, so it's disappointing to see we fell short in this instance. I'll make sure this gets addressed with our team so we can improve moving forward. If you would like to discuss this further, please feel free to contact me. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 20, 2026

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Employee Rating

Very professional and courteous. . This dealership is the best! I have been coming here for many years and even though the ownership has changed the quality remains the same.. More

by LEEMVOLLMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Mar 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting us with your Camry Hybrid service over the years. We’re glad the professionalism and courtesy you’ve experienced stayed consistent even after ownership changed. We appreciate your loyalty and look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 04, 2026

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Employee Rating

Great job and great advisor keep up the good work and keep doing what you doing More

by cmack0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2026

Norm Reeves Toyota Dallas responded

Thank you for praising the service on your Toyota Tundra and for your kind words about Sergio. We will share your feedback with him. We look forward to helping you again soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 16, 2026

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Employee Rating

Made an appointment, took my vehicle back on time and was staying at dealership. Just an hour in was informed they mechanics were backed up. They supplied a shuttle to take me home and bring me back when my More

by salsat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad and Joseph (I think that was their name) were the shuttle drivers. Very polite and professional.

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Feb 16, 2026

Norm Reeves Toyota Dallas responded

Thanks for highlighting our timely appointment and shuttle arrangements. Sergio and the service team were pleased to keep you informed and comfortable during your RAV4’s visit. We look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 09, 2026

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Employee Rating

It took 3 hours for an oil change . I wish the waiting will be less .. More

by sarahy222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2026

Norm Reeves Toyota Dallas responded

We appreciate your business, Sarah. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 07, 2026

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Employee Rating

They were honest and they were on time fixing my breaks for my Rav 4 More

by SDYESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2026

Norm Reeves Toyota Dallas responded

We’re glad Sergio and our service team provided honest, on-time brake repairs on your Toyota RAV4. Thank you for the five-star review. We hope your drives are smooth and safe.

February 05, 2026

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Employee Rating

Sergio - Great costumer services. Profesional shop service, easy and quick service on my truck (oil change, rotation tires and check out status) More

by CESARRODRIGUEZ90
Recommend Dealer
Yes
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Feb 05, 2026

Norm Reeves Toyota Dallas responded

We’re pleased that Sergio delivered professional and efficient service on your Toyota Tacoma. Thank you for noting how smoothly the oil change, tire rotation, and inspection were completed.

January 17, 2026

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Employee Rating

I absolutely LOVE my car, but the customer service makes me love it even more. Mr. Rodney Houston was hands down the best and so respectful and helpful!! He will be the reason I stick around to be honest! More

by larissamrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Topping, Zechariah Terrell , Rodney Houston

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Jan 17, 2026

Norm Reeves Toyota Dallas responded

Hi Laris! Thank you for sharing your wonderful feedback about Rodney and our team! We truly appreciate your business and five-star rating of Norm Reeves Toyota Dallas. Enjoy your ride!

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