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Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
78 Reviews
5.0

78 Reviews

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78 Reviews of Sergio Leyva

December 29, 2025

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Employee Rating

Very satisfying job was fast and easy for me to pick out my car thank you very much More

by 16maria13
Service Price Transparency
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Recommend Dealer
Yes
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Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 12, 2025

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The service department is good. This visit wasn't as good as the others. Wrong rear wiper blade More

by laura08.reynolds
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Dec 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for your review, Laura. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 23, 2025

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Went in for a 20k maint service everything was done well and quick! Sergio was very informative about what was recommended. More

by lindaneria
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 23, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 18, 2025

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Good customer service Excellent attitude, helpful. Good personality, fast response. All questions answered and doubts. More

by pradolulu55
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 18, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

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Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Zechariah Terrell

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Nov 17, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 01, 2025

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Employee Rating

The service was efficient. Sergio was easy to work with, he provided updates and explained the my services options in detail. More

by tasdorsey
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 02, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 25, 2025

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I already left feedback but I'll do it again. Everyone was very helpful and respectful. I especially liked Benny who drove me home and picked me up the next day to go get my car. Please thank him More

by lesliepooh
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Oct 25, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2025

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Employee Rating

Shelly is an outstanding professional! She consistently goes above and beyond to ensure we receive top-notch service. Her honesty and reliability are exactly why I keep coming back. I alwa More

by Adela Cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor , Conner McMahan

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Oct 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 17, 2025

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Didn't get a straight answer on the lift gate problem. Was told it could be 1 of 2 issues. It's a 50/50 issue. It's either the ECU? or the lift gate shocks. For $2500 they can fix both. More

by mary.mccorgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Mary, feel free to contact us at your convenience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 14, 2025

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Very awesome great service they treat very friendly, I really recommend it to everyone, keep it up with the great actitud More

by cristianidelosreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Edwin Aguilar

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Oct 14, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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