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Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
81 Reviews
5.0

81 Reviews

Write a Review

81 Reviews of Sergio Leyva

January 17, 2026

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Employee Rating

I absolutely LOVE my car, but the customer service makes me love it even more. Mr. Rodney Houston was hands down the best and so respectful and helpful!! He will be the reason I stick around to be honest! More

by larissamrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Topping, Zechariah Terrell, Rodney Houston

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Jan 17, 2026

Norm Reeves Toyota Dallas responded

Hi Laris! Thank you for sharing your wonderful feedback about Rodney and our team! We truly appreciate your business and five-star rating of Norm Reeves Toyota Dallas. Enjoy your ride!

January 15, 2026

Dealership Rating
Employee Rating

I've been a Toyota driver for quite a while. I've been with this dealership for quite a few years always taken care. I really appreciate the care. More

by TPREYER1
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Jan 15, 2026

Norm Reeves Toyota Dallas responded

Thank you for being a loyal customer and for sharing your support of our team! We look forward to assisting you again here at Norm Reeves Toyota Dallas. Safe travels!

January 10, 2026

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Employee Rating

I like the convenience of having my car serviced at this dealership the people are very efficient and keep you informed even while you’re waiting in the waiting room. The fact that service personnel sent me More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Jan 10, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

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Employee Rating

Very satisfying job was fast and easy for me to pick out my car thank you very much More

by 16maria13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 12, 2025

Dealership Rating
Employee Rating

The service department is good. This visit wasn't as good as the others. Wrong rear wiper blade More

by laura08.reynolds
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Dec 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for your review, Laura. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 23, 2025

Dealership Rating
Employee Rating

Went in for a 20k maint service everything was done well and quick! Sergio was very informative about what was recommended. More

by lindaneria
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 23, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 18, 2025

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Employee Rating

Good customer service Excellent attitude, helpful. Good personality, fast response. All questions answered and doubts. More

by pradolulu55
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 18, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

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Employee Rating

Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Zechariah Terrell , Carlos Lopez

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Nov 17, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 01, 2025

Dealership Rating
Employee Rating

The service was efficient. Sergio was easy to work with, he provided updates and explained the my services options in detail. More

by tasdorsey
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 02, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 25, 2025

Dealership Rating
Employee Rating

I already left feedback but I'll do it again. Everyone was very helpful and respectful. I especially liked Benny who drove me home and picked me up the next day to go get my car. Please thank him More

by lesliepooh
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Oct 25, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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