Sean Richmond

I had a battery issue with my Highlander Hybrid at 8 pm. Sean, my service Rep told me to come in. A new battery was installed and I was on my way by around 9:15 pm. I can't say enough positively about Schau Sean, my service Rep told me to come in. A new battery was installed and I was on my way by around 9:15 pm. I can't say enough positively about Schaumburg Toyota. More

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Very helpful, the whole crew is welcoming and knowledgeable. Willing to answer any questions and super patient. Love this dealership! knowledgeable. Willing to answer any questions and super patient. Love this dealership! More

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Had no problems with dealership until my 2019. Tundra sunroof exploded outward. No one seem to have any knowledge about this problem and when I spoke to the service manager. He claimed he knew not Tundra sunroof exploded outward. No one seem to have any knowledge about this problem and when I spoke to the service manager. He claimed he knew nothing about this problem. I told him there is an article ( from toyota nation ) and his response was I don’t have to read anything except what toyota sends him . So much for safety and there are many articles on the internet . Very disappointed. You need to either keep denying the problem or educate your staff. More

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Excellent and prompt service. Polite and knowledgeable staff during my visit. Thank you Jo Ann staff during my visit. Thank you Jo Ann More

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Schaumburg Toyota is the only facility that I would ever take my Camry for service! Great service and great people are really a great combination! Thanks as always! take my Camry for service! Great service and great people are really a great combination! Thanks as always! More

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Schaumburg Toyota is the only place I trust to service my car. I've been a customer for 18 years. The guys in the service department are great and have always taken good care of my car. car. I've been a customer for 18 years. The guys in the service department are great and have always taken good care of my car. More

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I want to specifically acknowledge Mike Krueger, the Service Director for his professionalism and great service. Having purchased my RAV4 in December, I wanted to service it at a Toyota dealership. Sche Service Director for his professionalism and great service. Having purchased my RAV4 in December, I wanted to service it at a Toyota dealership. Scheduling was easy and they were able to get me in right away and the oil change took about 40 minutes. I had some concerns that I brought to Mike, and thanks to his excellent service I will defiantly be back. More

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Top-notch service! Sometimes there is a disconnect between what you communicate to the service team and what they deliver, but at the end of the day Schaumburg Toyota is committed to making it right. between what you communicate to the service team and what they deliver, but at the end of the day Schaumburg Toyota is committed to making it right. More

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Holy Smokes, Schaumburg Toyota SERVICE Department is the BEST!!! EVERYONE should but one for the service alone...let alone the top notch quality of the actual vehicle. I always get asked why I pay a little BEST!!! EVERYONE should but one for the service alone...let alone the top notch quality of the actual vehicle. I always get asked why I pay a little extra for a Toyota instead of buying from a cheaper made manufacturer. My friends just don’t get it...IT’S THE EMPLOYEES...that’s the differrnce! Everyone from Sean to Andrew to Sal and Marissa, they treat me like I’m special! Keep working hard guys, it really shows up in customer loyalty. #TwoTouotasAndCounting 👍 More

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Good service as usual! I've been a customer for years. I have purchased 3 cars from here through the years - 1995, 2017 and 2019. have purchased 3 cars from here through the years - 1995, 2017 and 2019. More

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