Sean King

I had a great experience at BMW Sudbury. Wilson was extremely helpful and made me feel very comfortable and confident with my purchase. They have a great selection of used cars which is what Wilson was extremely helpful and made me feel very comfortable and confident with my purchase. They have a great selection of used cars which is what I was shopping for. The financing process was quick and Wilson even helped me deal with insurance reps. I recommended this dealership to my friends who are also looking for vehicles! More

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Very professional and thorough with excellent communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpfu communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpful on my state inspection and as a result did reach out to the RMV for a missing plate sticker. More

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Outstanding dealership that delivered a world class customer experience. Love my new BMW X3 lease ⭐️⭐️⭐️⭐️⭐️ customer experience. Love my new BMW X3 lease ⭐️⭐️⭐️⭐️⭐️ More

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Leasing my custom order 2024 BMW 530i from BMW of Sudbury was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptio was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptional finance team. Robert was professional and knowledgeable, guiding me through the customization process with ease. He was always available to answer any questions, making sure that my vehicle met all my expectations. What stood out, in addition to the excellent sales service, was the finance department at BMW of Sudbury. They were fantastic, offering clear explanations of all the financial aspects of the lease, and ensuring that everything was transparent and straightforward. Their efficiency and professionalism made the financing part of the process stress-free and pleasant. Upon receiving my 2024 BMW 530i, I was thoroughly impressed with the quality and attention to detail. The effort put in by Robert, along with the finance team’s great work, reaffirmed my decision to go with BMW of Sudbury. For anyone considering a BMW, I highly recommend BMW of Sudbury. The combined excellence of their sales and finance teams makes for an unbeatable customer experience. A huge thanks to Robert Cappalletti and the finance team for their dedication and hard work. More

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I couldn’t be happier. Wilson and his colleagues treated me very well. I would highly recommend them. Wilson and his colleagues treated me very well. I would highly recommend them. More

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Jack O'Donovan is a tremendous asset to the BMW of Sudbury sales team. I am very happy with the sales support I received from Jack. He is very professional and extremely knowledgeable about every as Sudbury sales team. I am very happy with the sales support I received from Jack. He is very professional and extremely knowledgeable about every aspect of BMW's. Jack was very helpful and made the whole car buying process enjoyable and very smooth! He took care of every aspect of the sale and always kept me informed. JACK IS THE BEST!!! I highly recommend him. More

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Very professional, helpful and knowledgeable, demonstrating customer care commitment and expertise! Would recommend without any reservation! Happy Holidays! demonstrating customer care commitment and expertise! Would recommend without any reservation! Happy Holidays! More

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Cassie was great to work with! She is very friendly and knowledgeable and made the buying experience very quick and easy. Is was the most efficient experience I've had buying a c She is very friendly and knowledgeable and made the buying experience very quick and easy. Is was the most efficient experience I've had buying a car and look forward to coming back in the future. More

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After some issues making first contact, I had a pretty great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my vehicle a week later and have no idea when I will receive it. As an out of state resident (New Hampshire) - the car delivery process from Mass usually requires a trip to the local town hall from a representative of the dealership. I was aware of and familiar with this process from previous car purchases in Mass. It is about a 50 minute drive from the dealership to my town hall which is not nothing - but also it is probably the closest/second closest possible NH town from their dealership (40 minutes driving in Mass, 10 in NH). After promptly providing all additional information that the dealership needed, I waited 4 total days and 2 business days without hearing anything. It took reaching out to the GM to hear from someone and even then just a vague "we are trying to find someone to facilitate delivery on Wed/Thursday fi possible". After that - radio silence for another day and a half before reaching someone who said they would look into it in the morning and then nothing. It's now been a week since signing the final paperwork and not only do I still not have my car - I don't have a date scheduled or even a time frame. This will have to occur during business hours and something I will have to schedule around work and they are not interested. Seems that once you sign the paperwork and the sale is official - you, the customer - no longer matter. More

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After visiting two of my local BMW stores on the north shore and southern NH, I decided to give Herb Chambers BMW Sudbury store a try. Although, they did not have the vehicle in stock, they were able to f shore and southern NH, I decided to give Herb Chambers BMW Sudbury store a try. Although, they did not have the vehicle in stock, they were able to find one that was in production that matched everything I was looking for. Vince Souza my salesman, Jamie Chisholm the sales manager, and Rami Aboutayoun who handle all the paperwork, made my buying experience not only easy, but enjoyable. They guided me seamlessly to get out of my Mercedes lease into my new BMW. I highly recommend Vince and the team down at BMW Sudbury for your next lease or purchase. Even if they don’t have the exact car in stock, your patience with them getting your next BMW will be well worth it! More

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