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Sarena Hansen
Sarena Hansen | Page 9
Service Advisor
Russ Darrow Kia of Wauwatosa
1901 N Mayfair Rd
Wauwatosa, WI 53226
138 Reviews
Dealership Experience
5 yrs, 4 mos
138 Reviews
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138 Reviews of Sarena Hansen
June 13, 2025
The dealership is very attentive to myself and needs and answers any questions. Serena is very smart and helpful and courteous. They always keep me informed on what is going on. answers any questions. Serena is very smart and helpful and courteous. They always keep me informed on what is going on. More
by ANTHONYAUSTIN19651965
Verified Customer
June 12, 2025
I love coming to this dealership they're very friendly I'm on my third Kia and I think when I'm done with this one I'll be back for another one I'm on my third Kia and I think when I'm done with this one I'll be back for another one More
by MARTINHOLLEY4
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter
June 12, 2025
At Russ Darrow the service people are very good about being on time, telling customers about upcoming car maintenance and are polite. being on time, telling customers about upcoming car maintenance and are polite. More
by RLOD
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter
June 09, 2025
Got things done quickly, efficiently and kept up to date on the service. All love! on the service. All love! More
by sillyhannah50
Other Employees Tagged: Athanasios Almouti, Connor Sawyer , Edward Porter
June 08, 2025
Will not be back. Woman who checked me in said I should have let the engine seize up. Tech who checked me out was rude and condescending and told me quite a lot of mis Woman who checked me in said I should have let the engine seize up. Tech who checked me out was rude and condescending and told me quite a lot of misinformation. More
by No thank you
Other Employees Tagged: Athanasios Almouti
June 04, 2025
The staff was Nice friendly and fast. Everything was easy and efficient and they had snacks Everything was easy and efficient and they had snacks More
by faithboogie1
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter
June 02, 2025
Worst customer service I’ve ever received. I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to call the maintenance package company to verify what was covered, I had to. And then after I confirmed everything was covered and had the package company email her (essentially doing her job) she refused to apply the coverage for everything for my appointment even though I had ample documentation showing it was 100% covered. Won’t be returning to this location More
by Kirsten wright
May 15, 2025
Service was great! Kept us informed and updated on the progress, and we enjoyed watching the video of the work they did. Kept us informed and updated on the progress, and we enjoyed watching the video of the work they did. More
by rraabe1
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter
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